Public Sector Customer Success Manager
State and Local
Posted on 12/22/2023
INACTIVE
Box

1,001-5,000 employees

Cloud content management and file sharing service
Company Overview
Box is on a mission to make businesses more productive, competitive, and powerful by connecting people and their most important information. The company operates one of the world's largest cloud storage platforms.

Company Stage

N/A

Total Funding

$1.2B

Founded

2005

Headquarters

Redwood City, California

Growth & Insights
Headcount

6 month growth

2%

1 year growth

13%

2 year growth

23%
Locations
Cambridge, MA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Zendesk
Salesforce
CategoriesNew
Sales & Account Management
Customer Success & Support
Requirements
  • Bachelors degree required
  • 4+ years prior account management, customer success, or solutions engineering experience in SaaS environment
  • Experience working for or with State and Local agencies
  • Strong communication skills and technical aptitude
  • Familiarity with Salesforce, Zendesk, and other SaaS tools is a plus
  • Proactive team player who has fresh ideas when it comes to user adoption and churn mitigation
  • Enjoys working closely with customers to ensure complete satisfaction
  • A self-starter who takes the initiative to get things done
Responsibilities
  • Manage all post-sales activity for Box’s top State and Local customers through strong relationship-building, product knowledge, planning, and execution
  • Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
  • Use existing awareness of needs, opportunities and challenges that are specific to the Public Sector space to advance adoption of technology platforms and encourage relevant use cases
  • Develop joint success plans with customers to ensure there is a plan is in place to drive adoption and high value use cases within the organization through change management
  • Increase customer adoption by conducting regular check-in calls for tactical items, and performing strategic business reviews for alignment of objectives and outcomes
  • Track accounts to identify churn risk and work actively to eliminate that risk
  • Partner with Sales and Box Consulting to develop a plan for making Box a part of each customer’s core architecture
  • Work closely with Product, Engineering, and Customer Support on identification and tracking of product improvement requests, troubleshooting and bugs
  • Function as the customer advocate and provide internal feedback on how Box can better serve our enterprise customers
Desired Qualifications
  • Familiarity with Salesforce, Zendesk, and other SaaS tools