Full-Time

Director of Commercial Customer Success

Posted on 5/15/2024

Sigma Computing

Sigma Computing

501-1,000 employees

Cloud-native analytics and spreadsheet platform

Data & Analytics

Senior

New York, NY, USA

Required Skills
Sales
Requirements
  • Proven experience in leading Success management and high performance teams
  • Experience in high growth B2B SaaS startup environment
  • Experience with production business intelligence solutions
  • Demonstrated success in achieving growth and retention metrics
  • Strategic mindset and creative problem solving skills
  • Change management expertise and the ability to influence and motivate change
  • Minimum of 5 years in related experience in Customer Success field
  • Bachelor’s degree in computer science or related field or equivalent technical experience
  • Ability to work hybrid in office/WFH and travel (25%)
Responsibilities
  • Developing and executing vision and strategy for commercial customer growth and retention
  • Mentoring and cultivating a high performing team and leading from the front
  • Anticipating change and scale of the post sales motion in relation to growth of the business
  • Driving customer outcomes through product adoption and delivering an amazing customer experience
  • Providing a strong point of escalation for the team and interface with customer champions
  • Maintaining consistent insight into and continuously improving customer health across lifecycle
  • Championing customers and creating tight feedback loops between customers and internal teams
  • Driving new business growth through building advocacy and reference-ability within the customer base
  • Collaborating with internal partners for product and process improvement

Sigma Computing offers a cloud-native analytics platform with a familiar spreadsheet interface, enabling business users to explore and gain insights from their cloud data warehouse without the need for code or special training. The platform allows users to analyze billions of rows, augment with new data, and perform real-time "what if" analysis.

Company Stage

Series D

Total Funding

$581.3M

Headquarters

San Francisco, California

Founded

2014

Growth & Insights
Headcount

6 month growth

16%

1 year growth

14%

2 year growth

132%

Benefits

Competitive pay - Looking for a great salary and solid stock options? You’ve come to the right place.

Flexible schedule - Do the work you need to get done in the time you have to get it done

Amazing benefits - Medical, dental, vision, 401k, FSA, commuter… we’ve got you covered. Literally.

Flexible vacation - At Sigma, we work to live, not live to work. So go on, book that dream vacation.

Health & wellness - A healthy body supports a healthy mind, so we partner with Crunch Fitness and CorePower.

Family-friendly - From flexible scheduling to parental leave to kids’ birthdays off, we support Sigma families.