General Merchandise & Food Sales Team Leader

ALL ABOUT TARGET

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.Learn more about Target here.

ALL ABOUT GENERAL MERCHANDISE& FOOD

Experts of operations,processand efficiency who enablea consistentexperience for our guests.

Teams in General Merchandise (GM) and Food & Beverage (F&B) prioritize guest experience while blending completion of tasks that ensure product is fresh,availableand easy to shop – replenishment, pricing and signing, setting, andmaintainingthe sales floor and the backroom. The GM and F&B teams also execute inbound, outbound, and fulfillment responsibilities.  

At Target,we believe in ourleadershaving meaningful experiences that help them build and develop skills for a career. The role ofa GeneralMerchandise & Food Sales Team Leader can provide you with the skills and experience of:

• Guest service fundamentals and experience building a guest-firstand freshnessculture on your team

• Retail businessand guest servicefundamentals,includingdepartment sales trends, freshness and quality, inventory management, guest shopping patterns,pricingand promotions strategies

• Leading a team byplanningdepartment(s) daily/weekly workload to support business priorities and deliver sales goals,with alignment from your direct leader, all while driving process improvements and enhancing workload efficiency.

• Leading a team of hourly team members, including skills in interviewing, training, coaching, evaluating,retainingand developing talent.

• Coaching and training hourly team members to build a team of hourly team members withdirectionfrom your direct leader

As aGeneral Merchandise & Food SalesTeamLeader, no two daysare ever the same, but a typical daymost likelywillinclude the following responsibilities:

• Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.

• Ensures every team member understands, is trained, and consistentlydelivers onTarget’s guest experience commitmentsand consistent operations.

• Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments.

• Reviews area guest, financial, and team outcome metrics toidentifyopportunities,takes action to improve, andaligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience.

• With your direct leader’s guidance, lead the executionofdaily/weekly workload to deliver on department and store sales goals and guest engagement,including:merchandising,signing,settingand updating merchandisesalesfloordisplays, sampling,restocking shelves, organizing backrooms,and price changefor GM & Food areas.

• With guidance from yourdirectleader, educate your team on how operational procedures, such as setting up and organizing merchandise, managing productaccuracy andstock levels, andmaintainingsales floor areas, affect inventory management, store profitability, and product availability.  

• Help assess reporting toidentifygaps in GM & Food processes andassistto developa plan to resolve for your direct leader to review and approve.  

• Be an expertofoperations, accuracy,processand efficiency.Plan, manage,assessandvalidatebest practices todetermineoperationalopportunities.

• Assigndaily tasks toteam membersbased on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly business priorities set by your direct leader.

• With guidancefrom yourdirect leader,leadfood, food services (if applicable),inbound, outbound,replenishment, inventoryaccuracy, presentation,pricingand promotional signing processesthrougha focus on freshness and reliability for guests.

• With your direct leader’s guidance, help with efficient delivery to our guests by leading pick, pack and ship fulfillment work accurately (if applicable)

• Helpenable a consistent experience for our guests by ensuring product is in stock, available, accurately priced and signed on the sales floor with minimal disruption to the guest.

• Collaboratewith all teams and leaders (includingclosingteam) toidentifykey priorities and ensure the store is guest ready in alignment with your leader’s direction.

• Lead an efficientFood & Beverage team that strives to deliver the Food & Beverage standardsby completing the Food & Beverage Daily Standards walk

• Assess backroom and sales floor areas of Food & Beverage and FoodServiceona daily basisby walking the Target Food & Beverage Standards. Prioritize your business needs andidentifyworkload tasks for the team; review reporting toidentifybusiness trends for follow-up.

• Maintaina fresh, full and food safe area during all operatinghoursleveragingstrong inventory management area routinesand Food Safety policies and procedures.

• Ensure proper executionofallFoodSafety standards and cleaning routines.

• Assess backroom and sales floor areas of Food & Beverage and Food Service (whereapplicable)ona daily basisby walkingF&B Standardsto prioritize your business needs andidentifyworkload tasks for the team; review reporting toidentifybusiness trends for follow-up.

• Stay informed about relevant trends and products to educate team members by relaying Target communications from available tools and resources during team connection moments.

• Develop andmaintainpartnerships with vendors to ensure clear expectations areestablished, brand standards (such as delivery and merchandising) are beingmetand areas are full andmaintained.

• Promotemaintenance ofall Starbucks and Pizza Hut Brand Standards (where applicable);foster a productivepartnershipwith your Starbucksdistrict managerand follow up on key takeaways from their time in stores.

• In addition to Food Safety Manager Certification, complete all Starbucks and/or Pizza Hut training requirements or certifications (if applicable).

• With your direct leader’s guidance, help establish clear goals and expectations and hold team members accountable to expectations.

• Evaluate candidates for open positions and develop a guest-centric team, as directed by yourdirectleader. Model a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development,coachingand team interactions.

• Lead and coach the team to ensure accuracy and efficiency in all GM& Foodprocessesin accordance withyour direct leader’s guidance.

• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creatingequitableexperiences. 

• Demonstrate a culture of ethical conduct,following all Target policies and safety procedures, adhere to role-specific guidelines (e.g., food safety, pricing), and helpmaintaina safe, compliant workplaceby reporting and correcting hazards; lead and hold the team accountable to work in the same way.

• Support guest services such as back-upcashier, digital fulfillment processes whilemaintaininga compliance culture, including compliance with federal, state, and localadult beveragelaws.

• Model the execution of physical security processesin order toenhance the instore security culture.

• Support merchandise protection strategies across thetotalstore;including ordering, storage and application as directed by best practices.

• Modela culture of executing all best practices as outlined; help close skill gaps through development,coachingand team interactions.

• If applicable, as a keycarrier, follow all safe and secure training and processes.

• Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts based on store needs

• Address all store emergency and compliance needs.

• All other dutiesbasedon business needs.

WHAT WE ARE LOOKING FOR

This may be the right job for you if:

• You enjoy interacting and helping others - including guests thatshopour store and fellow team members you work with.  

• You thrive in a fast-moving, highlyactiveand physically demanding role, where teamwork, flexibility, and creative problem solving are key to success. 

• You are open toworkingavariablework schedule with varying hours,daysor shifts (including nights, weekends,holidays, closing shiftsand other peak shopping times).

The good news is that we have some amazing training that will help teach you everything you need to know to be aGeneral Merchandise & Food Sales Team Leader.But,there are a fewthingsyouneedfrom the get-go:

• High school diploma or equivalent

• Age18or older

• Previousretail experience preferred,but notrequired

• Strong interest and knowledge of theFood &Beverage business

• Lead and hold others accountable

• Learn and adapt to currenttechnologyneeds

• Work independently and as part of a team

• Manage workload and prioritize tasks independently

• Capability to remain focused and composed in a fast-paced environment andaccomplishmultiple tasks within establishedtimeframes

• Welcoming and helpful attitudetoward all guests and other team members

• Effective communication skills 

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basicsthatwe expect: 

• Access all areas of the building to respond toallguest or team member issues

• Interpretinstructions,reportsand information

• Accurately handle cash register operationsasneeded

• Climb up and down laddersasneeded

• Scan,handleand move merchandise efficiently and safely, includingfrequentlylifting or moving merchandise up to 44lbswithoutadditionalassistance from others. 

• Flexible work schedule (e.g., nights,weekendsand holidays); reliable andprompt attendancenecessary

• Ability to work in an environment that could range from34°F to -10°Fas needed

• Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.

• Ability to remain mobile for the duration of a scheduled shift (shift length may vary).