Case Management Associate 2

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations.

Services:

• Program Consulting

• Finance Consulting and Billing Services

• Applied Technology

• Outsourcing and Operations

• Strategy

• Project and Grants Management

• Assessments and Feasibility Studies

The Case Management Associate 2 position supports the quality, compliance, and effectiveness of case management services within the CalWORKs program. This role provides coaching, guidance, and technical assistance to Case Managers to strengthen service delivery and improve participant outcomes. The position conducts case reviews, analyzes performance and quality control data, and identifies trends to support continuous program improvement. Working closely with supervisors and staff, this role helps ensure accurate documentation, adherence to program requirements, and achievement of contract performance goals.

Duties and Responsibilities 

• Maintain current knowledge of CalWORKs Program Guide procedures, community resources, labor market trends, and training opportunities, ensuring accurate implementation in daily operations.

• Support compliance with federal, state, county, and company policies, procedures, and contractual requirements.

• Assist with quality control processes, including completing required case reviews and validating operational procedures.

• Analyze case review data, quality control results, and performance reports to identify error trends, training needs, and opportunities for operational improvement.

• Review County Quality Control Audits to identify citations that may be challenged and ensure staff corrections are accurate and properly documented.

• Maintain tracking systems to monitor audit findings, error trends, and training needs.

• Contribute to the preparation and validation of monthly reports measuring project objectives and performance outcomes.

• Provide ongoing coaching, mentoring, and guidance to Case Managers to strengthen case management practices and improve participant outcomes.

• Shadow Case Managers during participant interactions (in-person or virtual) to observe service delivery and provide constructive feedback.

• Conduct case consultations with staff to review complex or high-barrier cases and identify appropriate strategies, resources, and next steps.

• Provide technical assistance and clarification on program policies, procedures, documentation requirements, and case management systems.

• Support the onboarding and training of new Case Managers, including shadowing opportunities and guidance on systems, policies, and program expectations.

• Collaborate with supervisors to identify staff development opportunities and coordinate targeted trainings based on performance trends and quality review results.

• Support staff in achieving contract performance goals, meaningful participant outcomes, and adherence to compliance requirements.

• Assist Case Managers with time management strategies, workload prioritization, and caseload organization to support productivity expectations.

• Monitor staff performance trends and provide recommendations to improve efficiency, compliance, and participant engagement.

• Support staff in meeting daily, weekly, and monthly performance metrics, including contacts, participation, and plan development.

• Serve as a resource for staff by helping resolve operational challenges and removing barriers that impact productivity and service delivery.

• Assist in ensuring participants receive timely, high-quality case management services.

• Perform case management duties with participants in person and on site as needed to support service delivery and staff guidance.

• Review case documentation and provide feedback to ensure accuracy, compliance, and quality participant services.

Required Skills

• Strong knowledge of case management practices and the ability to apply program policies, procedures, and compliance requirements in daily operations.

• Excellent verbal and written communication skills, with the ability to communicate effectively across all levels of staff, management, and external partners including county, state, and federal representatives.

• Ability to build and maintain professional relationships with staff, participants, community partners, and external agencies.

• Demonstrated cultural competency, empathy, and the ability to work effectively with individuals from diverse backgrounds, including participants with physical and/or mental disabilities.

• Strong coaching, mentoring, and staff development skills with the ability to guide Case Managers in improving case management practices and participant outcomes.

• Ability to observe staff interactions, provide constructive feedback, and support performance improvement through coaching and training.

• Strong organizational and time management skills, with the ability to support staff in managing high-volume caseloads and meeting productivity expectations.

• Analytical skills with the ability to review performance metrics, quality control results, and case data to identify trends, training needs, and improvement strategies.

• Ability to analyze data and prepare clear reports to support program monitoring and performance improvement.

• High attention to detail with the ability to review case documentation and ensure compliance with program and contractual requirements.

• Ability to manage multiple priorities, work independently, and meet deadlines in a fast-paced environment.

• Strong problem-solving skills and a results-driven approach to improving program operations and staff performance.

• Ability to maintain strict confidentiality of all participant and program information.

• Proficiency with Microsoft Office (Word, Excel) and internet-based systems, with the ability to learn specialized databases and case management systems (experience with CalWIN preferred but not required).

• Professional customer service skills and appropriate business etiquette.

• Demonstrated self-awareness, professionalism, and openness to feedback to support continuous improvement.

Qualifications

• Bachelor’s degree preferably in business, social work, public policy or other closely related fields or 4 years’ experience required.

• A minimum of 4 year’s relevant work experience in the public sector or other customer-centric service sector/industry preferred. 2 to 4 years of case management experience; and experience with coaching and mentoring.

Working Conditions

• This position requires full-time (Mon-Fri) in-office work.

• PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.

EEO Statement:

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

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Compensation:

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience.  As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role: $28.36 - $34.85. In addition, PCG provides a range of benefits for this role.

PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.

PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.

EEO Statement:

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.