Response Officer II

Scheduled Hours

40

Position Summary

The Operations & Facilities Management Department at WashU Medicine is committed to delivering a comprehensive range of services to support the medical campus.

We oversee maintenance and operations for 65 buildings, covering more than 11.1 million gross square feet of space. This includes the 11-story, 609,000-square-foot neuroscience research building, which houses one of the world’s highest concentrations of neuroscientists. Our responsibilities include operational and administrative support, strategic planning, and project management.

Furthermore, as the School of Medicine continues to expand its presence both on and off campus in areas such as teaching, clinical care, and research, our team remains instrumental in ensuring the seamless delivery of clinical care, advancing research initiatives, and facilitating educational endeavors.

Serves as the primary first responder (armed) to all life safety and protection of property, emergency, and non-emergency incidents on campus. Includes rendering emergency medical assistance or general first aid. Acts on own initiative, as well as directed calls for service. Proactively identifies security issues and works towards a quick resolution. Enforces University policy/procedures and criminal law. May be assigned to vehicle, bike, or foot patrol. Must be prepared to deal with various complex and ever-changing situations (crisis intervention, apprehension of criminal suspects, serious injuries, etc.), make quick decisions, and take action. Needs to be able to utilize various tools and techniques (negotiating, de-escalating, non-violent crisis intervention, etc.) to resolve the situations and accurately and thoroughly record information for the official University record.

Job Description

• Responds to calls or reacts on view to emergency and non-emergency incidents (medical, law enforcement, injury/accident, etc.) on campus. Takes action, or makes a note for follow-up, of any safety and security issues. Provides Emergency Management support during larger-scale incidents. When not on assignment, patrols the University properties. 

• Controls criminal or other significant scenes, including preservation and gathering of evidence. Receives/compiles information for incident reports and conducts initial and follow-up investigations, as assigned. Takes photos, makes videos, or creates any other relevant documentary evidence in support of criminal prosecution, potential insurance claims, and other legal processes.  

• Provides necessary follow-up (transports to the medical facility, notifies proper authorities, and undertakes any other necessary coordination) for faculty, staff, students, and visitors after immediate resolution of an incident. Apprehends criminal suspects for on-view or reported criminal activity. Prepares for and testifies in criminal proceedings.

• May serve as a Field Training Officer or instructor. May fulfill informal leadership duties in the absence of Leads or supervisors.  

• Conducts building checks, which include checking access control devices, door locks, and proactively looking for any possible safety or security hazard. Uses problem-solving skills to resolve issues found during building checks. 

• Assists Medical Center personnel and visitors with directions and provides escorts when requested. Partners with customers in assigned geographical areas and assists them in resolving multi-department issues. Provides information and assistance as needed to individuals with special needs. 

• Takes possession of found property, attempting to locate the owner, and securing property according to established procedure. 

• Enforces parking regulations and provides support to the Transportation Office as needed.

Working Conditions:

Job Location/Working Conditions

• Requires extensive safety training
• Exposure to blood-borne pathogens
• Alternative work schedules
• Exposure to chemicals
• On-Call
• Requires protective devices
• Dust, dirt, grease, or other disagreeable elements
• Exposure to animals
• Patient care setting
• Ability to travel to various on- and off-campus locations

Physical Effort

• Typically sitting at a desk or table
• Typically standing or walking
• Typically running or climbing
• Typically bending, crouching, and stooping
• Wrist, hand, or finger movement
• Using tools requiring high dexterity
• Occasional lifting (25 – 50 lbs.)

Equipment

• Office equipment
• Simple hand tools
• Other personal weapons and protective devices

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications:

The list below may include all acceptable certifications and issuers. More than one credential or certification may be required depending on the role.St. Louis Metropolitan Security License - St. Louis City/St. Louis County, St. Louis Metropolitan Security License - within 30 days of hire - St. Louis City/St. Louis County

Work Experience:

Security Officer In A Professional Security Organization (2 Years), Armed Officer In An Academic Environment Or Civilian/Military Police Setting (1 Year)

Skills:

Not Applicable

Driver's License:

A Class E (MO) or Class D (IL) license and a good driving record are required for this position.

More About This Job

Required Qualifications:

• Ability to obtain and maintain a St. Louis Metropolitan Security License within 30 days of hire.
• In order to obtain this St. Louis Metropolitan Security License, one must meet the basic licensing requirements for the Security Officer licensing category which specifies that individuals must be at least 21 years of age (https://slmpd.org/privatesecurity/).
• Must obtain and maintain a Missouri Class E or Illinois Class D Driver’s license within 30 days of hire.

Preferred Qualifications

Education:

Bachelor's degree - Criminal Justice

Certifications:

Crisis Intervention Team (CIT) - CIT International, Emergency Medical Technician - Basic (EMT-B) - Missouri Division of Professional Registration

Work Experience:

No additional work experience beyond what is stated in the Required Qualifications section.

Skills:

Computer Hardware Diagnostics, Computer Literacy, Crime Reporting, Cross-Team Collaboration, Decision Making, Emergency Management, Emergency Response and Crisis Management, Federal Laws, Handcuffing, Incident Reporting, Incident Response, Insurance Claims, Law Enforcement, Legal Procedures, Military Training, Oral Communications, Pepper Spray, Preventive Action, Professional Integrity, State Laws, Strive for Excellence, Taser, Teamwork, Working Independently, Written Communication

Grade

G08-H

Salary Range

$21.17 - $32.85 / HourlyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email[email protected]or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.