Full-Time

Training Facilitator

Call Center

Confirmed live in the last 24 hours

Blink Health

Blink Health

201-500 employees

Affordable prescription medications and telehealth services

Consumer Software
Healthcare

Junior, Mid

Pittsburgh, PA, USA

Fully onsite role in Robinson Township (Pittsburgh).

Category
Customer Success & Support
Requirements
  • Proven experience of minimum 2 years as a Trainer, Training Facilitator, or similar role in a contact center environment
  • Minimum 3 years of experience in a contact center environment as a service agent is a plus
  • Proactive work ethic, constantly pushing themselves to learn
  • Strong delivery skills
  • Comfortable multitasking
  • Comfortable working in ambiguous, fast paced environments
  • Ability to build low complexity training activities, develop protocols, and edit content
  • Interest in Learning & Development
  • Technical aptitude and ability to learn complex new tools
  • Strong feedback and coaching skills, strongly preferred
  • Knowledge of the healthcare or pharmaceutical industry is a plus
  • Located in Pittsburgh or willing to relocate as this is a fully Onsite role in Robinson Township (Pittsburgh)
Responsibilities
  • Deliver comprehensive instructor led training programs, including onboarding, technical skills training, and soft skills development both in-person and virtually
  • Ensure that all Pharmacy Operations teams are trained and have the resources to excel and delight our patients
  • Maintain training records and prepare reports on training activities and outcomes
  • Ensure curriculum is properly aligned and assigned in the learning management system (LMS). Conduct quality assurance checks on content.
  • Monitor and evaluate the effectiveness of training programs, providing feedback to leadership and design, and/or making necessary adjustments to live facilitation
  • Circulate content updates in a digestible and impactful manner, with the guidance of the Training & Knowledge Programs Lead
  • Partner closely with all Training & Knowledge Programs Associates across Patient Services to ensure alignment, brainstorm ideas, and foster collaboration
  • Remain knowledgeable about our product offerings to ensure you are a constant resource
  • Stay updated with the latest training techniques, tools, and best practices to ensure high-quality delivery

Blink Health provides an online platform for individuals to access affordable prescription medications. The service works by analyzing users' insurance, copay, and deductible information to offer significant savings on medications. Users can connect with licensed medical professionals for online doctor visits, and they have the option to have their medications delivered or picked up at over 35,000 pharmacies across the country. Unlike many competitors, Blink Health focuses on direct-to-consumer sales and has established partnerships with pharmacies and insurance companies to ensure competitive pricing. The goal of Blink Health is to make prescription medications more accessible and affordable for everyone.

Company Stage

Series B

Total Funding

$161.5M

Headquarters

New York City, New York

Founded

2014

Growth & Insights
Headcount

6 month growth

15%

1 year growth

28%

2 year growth

34%
Simplify Jobs

Simplify's Take

What believers are saying

  • Telehealth adoption is accelerating, benefiting Blink Health's online doctor services.
  • Digital pharmacies are projected to grow, aligning with Blink Health's business model.
  • Consumers seek transparency in drug pricing, which Blink Health addresses effectively.

What critics are saying

  • GoodRx's IPO could increase competition, impacting Blink Health's market share.
  • Departure of key executive may disrupt Blink Health's operations and innovation.
  • New talent from Amazon and Airbnb may face integration challenges at Blink Health.

What makes Blink Health unique

  • Blink Health offers significant savings by analyzing insurance, copay, and deductible information.
  • The company connects users with licensed medical professionals for online doctor visits.
  • Blink Health facilitates medication delivery or pickup at over 35,000 pharmacies nationwide.

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