Full-Time

Training Facilitator

Call Center

Updated on 11/21/2024

Blink Health

Blink Health

201-500 employees

Affordable prescription medications and telehealth services

Biotechnology
Healthcare

Entry, Junior

Pittsburgh, PA, USA

Fully onsite role in Robinson Township (Pittsburgh).

Category
Customer Success & Support
Requirements
  • Proven experience of minimum 2 years as a Trainer, Training Facilitator, or similar role in a contact center environment
  • Minimum 3 years of experience in a contact center environment as a service agent is a plus
  • Proactive work ethic, constantly pushing themselves to learn
  • Strong delivery skills
  • Comfortable multitasking
  • Comfortable working in ambiguous, fast paced environments
  • Ability to build low complexity training activities, develop protocols, and edit content
  • Interest in Learning & Development
  • Technical aptitude and ability to learn complex new tools
  • Strong feedback and coaching skills, strongly preferred
  • Knowledge of the healthcare or pharmaceutical industry is a plus
  • Located in Pittsburgh or willing to relocate as this is a fully Onsite role in Robinson Township (Pittsburgh)
Responsibilities
  • Deliver comprehensive instructor led training programs, including onboarding, technical skills training, and soft skills development both in-person and virtually
  • Ensure that all Pharmacy Operations teams are trained and have the resources to excel and delight our patients
  • Maintain training records and prepare reports on training activities and outcomes
  • Ensure curriculum is properly aligned and assigned in the learning management system (LMS). Conduct quality assurance checks on content.
  • Monitor and evaluate the effectiveness of training programs, providing feedback to leadership and design, and/or making necessary adjustments to live facilitation
  • Circulate content updates in a digestible and impactful manner, with the guidance of the Training & Knowledge Programs Lead
  • Partner closely with all Training & Knowledge Programs Associates across Patient Services to ensure alignment, brainstorm ideas, and foster collaboration
  • Remain knowledgeable about our product offerings to ensure you are a constant resource
  • Stay updated with the latest training techniques, tools, and best practices to ensure high-quality delivery

Blink Health provides an online platform for individuals to access affordable prescription medications. The service works by analyzing users' insurance, copay, and deductible information to offer significant savings on medications. Users can connect with licensed medical professionals for online doctor visits, and they have the option to have their medications delivered or picked up at over 35,000 pharmacies across the country. What sets Blink Health apart from its competitors is its direct-to-consumer sales model, which leverages partnerships with pharmacies and insurance companies to ensure competitive pricing. The goal of Blink Health is to make prescription medications more accessible and affordable for everyone.

Company Stage

Series B

Total Funding

$161.5M

Headquarters

New York City, New York

Founded

N/A

Growth & Insights
Headcount

6 month growth

3%

1 year growth

15%

2 year growth

19%
Simplify Jobs

Simplify's Take

What believers are saying

  • The addition of experienced talent from Amazon and Airbnb strengthens Blink Health's capability to innovate and scale.
  • The launch of telemedicine services for birth control prescriptions expands Blink Health's service offerings and market reach.
  • Partnerships with pharmacies and insurance companies enable Blink Health to offer competitive pricing, attracting a larger customer base.

What critics are saying

  • The departure of key executives like the EVP of Product, Engineering, and Operations could disrupt ongoing projects and strategic initiatives.
  • The competitive landscape, with companies like GoodRx planning to go public, could intensify, challenging Blink Health's market position.

What makes Blink Health unique

  • Blink Health offers a unique combination of affordable prescription medications and telehealth services, setting it apart from competitors who typically focus on one or the other.
  • The company's extensive network of over 35,000 pharmacies nationwide ensures broad accessibility for medication pickup and delivery.
  • Blink Health's ability to analyze insurance, copay, and deductible information to offer significant savings is a key competitive advantage.

Help us improve and share your feedback! Did you find this helpful?