IT Infrastructure Lead

About PGLS

PGLS is a leading provider of Translation, Interpretation, and Language Training solutions in over 200 languages and regional varieties. Headquartered in the Washington D.C. area with team members spanning five continents, PGLS is a minority-owned company that provides unique, innovative and scalable solutions that advance the global missions of its partners.

Position Summary

The IT Infrastructure Lead is a technical expert responsible for designing, deploying, and supporting PGLS’s infrastructure and core IT systems. In addition to engineering responsibilities, this role participates in day-to-day support, providing hands-on assistance to end users and acting as a resource for escalated technical challenges. The engineer plays a key role in automation, systems documentation, audits, and projects such as application rollouts, migrations, and decommissions. This role requires strong technical depth, process discipline, a security-conscious mindset, and excellent communication skills.

Job Responsibilities

· Provide direct support for end users alongside the support team.

· Design and maintain systems across Microsoft 365, Azure AD, Intune, VPN, backup, and network access tools.

· Support incident resolution and root cause investigation in collaboration with the support team.

· Lead root cause analysis and remediation of infrastructure-related problems.

· Automate repetitive IT tasks using scripts, deployment tools, or configuration templates.

· Act as technical lead for application deployments, infrastructure upgrades, and decommissioning efforts.

· Support data migrations and coordinate with MSPs during infrastructure transitions.

· Monitor infrastructure systems for availability, patching, and security.

· Contribute to the maintenance of secure infrastructure configurations aligned with industry standards.

· Ensure accurate documentation of system relationships and dependencies in the CMDB.

· Maintain detailed systems documentation and architecture diagrams.

· Contribute to automation and technical implementation of service catalog request workflows.

· Manage technical aspects of software licenses and support vendor onboarding/integration.

· Champion security best practices across system design, access management, and configuration.

· Support ISO 27001 audits and internal IT compliance reviews.

· Collaborate with the Sr. IT Support Specialist and IT Assistant to ensure consistency across tools and processes.

· Build trust by delivering consistent, reliable, and transparent technical support.

Qualifications

· 5+ years of experience in IT support and systems engineering roles.

· Deep familiarity with Microsoft 365, Azure AD, Intune, and device compliance tools.

· Working knowledge of networking, firewalls, and cloud infrastructure concepts.

· Experience with PowerShell or scripting languages for automation and configuration.

· Proven ability to lead technical implementations and infrastructure change projects.

· Comfortable collaborating with managed service providers and internal stakeholders.

· Strong documentation and audit-readiness mindset.

· Excellent communication and service orientation.

Nice to Have

· Experience with endpoint detection & response (EDR/XDR) or vulnerability management tools.

· Familiarity with SIEM platforms such as Microsoft Sentinel or Splunk.

· Exposure to ISO 27001, NIST, or CIS frameworks.

· Understanding of Zero Trust principles and least privilege access models.

· Experience supporting security-related controls or remediation.

· Certifications such as CompTIA A+, Microsoft 365 Fundamentals, or ITIL v4 are a plus.

· Security certifications such as CompTIA Security+, Microsoft SC-300, or AZ-500 are a plus.

Benefits 

Piedmont Global has a wide variety of benefit offerings including Health, Dental, 401k, Vision, Pet Insurance, PTO, Paid Holidays, and flexible work schedule. 

Location

• Arlington VA

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