Refrigeration Senior Service Technician

Job Title: Refrigeration Senior Service Technician

Location: Phoenix, AZ

The AMS Group is proud to be part of Dover Food Retail— a leading manufacturer and provider of innovative solutions that help customers sell more food, more profitably. As a division of DFR, we leverage deep industry expertise, extensive resources, and a powerful network to deliver high-quality commercial refrigeration products and services.

When you join our team, you step into a rewarding work environment backed by comprehensive Day 1 benefits, including:

• Relocation Assistance
• Medical, Dental, and Vision Insurance – plus Prescription Drug Coverage
• Paid Short- and Long-Term Disability, Paid Vacation, and Paid Sick Leave
• 401(k) Retirement Plan with Company Match
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• 11 Paid Holidays Annually
• Ongoing Education and Training Opportunities
• Tuition Reimbursement
• Overtime Opportunities (available based on workload)

We’re committed to supporting your growth, well-being, and success—right from the start.

What the Role Involves:

As a Senior Service Technician, you will play a key role in diagnosing, repairing, and maintaining commercial refrigeration systems installed in supermarkets, convenience stores, and food service establishments.

• Respond to service calls as directed.
• Troubleshoot and repair rack systems, self-contained cases, HVAC units, and VFDs.
• Restore equipment to proper operating condition.
• Report follow-up needs to dispatch, leads, and managers.
• Participate in on-call rotation (nights, weekends, holidays).
• Follow all safety policies and procedures.
• Communicate with customers, technicians, and service staff.
• Complete and submit all required paperwork and packing slips daily.
• Maintain truck stock inventory.
• Perform other duties as assigned.

Basic Qualifications:

• High school diploma or GED required
• 5–7 years of experience in supermarket refrigeration, HVAC, and EMS system repair and maintenance
• EPA 608 Certification (Type I & II minimum; Universal preferred)
• Valid state-issued driver’s license

The Ideal Candidate Will:

• Communicate effectively in English (spoken and written); Spanish proficiency is a plus, but not required
• Demonstrate strong customer service skills and a proactive, solution-oriented mindset
• Be proficient with computer software used for work order management, scheduling, and spreadsheets (e.g., Excel)
• Possess in-depth knowledge of supermarket refrigeration systems, including energy management systems
• Own a complete set of hand tools necessary for the role
• Be willing and able to mentor and support the development of junior technicians
• Work independently with minimal supervision
• Uphold high standards in work quality, customer responsiveness, safety, financial responsibility, and team collaboration

Why Choose Dover Food Retail (AMS Division)?

We believe in a collaborative entrepreneurial spirit and winning through our customers. We value and respect our employees, expecting results through high ethical standards, openness, and trust. Join us to be part of a company that is committed to delivering what it promises and has a reputation for quality.

Please note: This role involves working in varying environments and requires travel 50% of the time or when required. Compliance with OSHA safety guidelines and protocols is mandatory.

We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities who require reasonable accommodations to perform the essential functions of this job are welcome to apply.

Embark on a fulfilling journey with AMS, where your skills are valued, your growth is nurtured, and your achievements are recognized.

Apply today!

Our Story: 

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.

DFR is part of the Climate & Sustainable Technologies segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion. 

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail. 

Apply today!

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.