Full-Time

Member Specialist

Posted on 3/25/2025

Walmart

Walmart

10,001+ employees

Global retail chain offering affordable products

Compensation Overview

$17 - $24/hr

+ Premiums

Entry, Junior

Company Historically Provides H1B Sponsorship

Winona, MN, USA

Category
Customer Experience & Support
Customer Experience
Customer Support
Required Skills
Customer Service
Data Analysis
Responsibilities
  • Ensures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns zoning the area arranging and organizing merchandise and identifying shrink and damages
  • Provides member service by maintaining exit areas reviewing member receipts acknowledging the member and identifying member needs assisting members with purchasing decisions assisting members with locating merchandise
  • Provides member service by maintaining self-checkout area resolving member issues and concerns promoting Sams Club products and services providing guidance and support to members regarding self-service technology processing member purchases assisting with payments returns refunds and exchanges according to company policies and procedures for different membership and payment types assisting members with transactions utilizing self-checkout area
  • Assists with securing and safeguarding Sams Club assets and property by observing and communicating potential criminal activity according to company policies and procedures maintaining paperwork logs and other required documentation executing emergency response procedures and ensuring compliance with company security and safety practices
  • Assists with the training of Member Frontline Service associates on company processes and procedures teaching new technology and tool functionality delivering new program rollout training and providing continuous learning and process improvement opportunities
  • Complies with company policies procedures and standards of ethics and integrity by implementing related action plans using the Open Door Policy: and applying these in executing business processes and practices
  • Completes work assignments and priorities by using policies data and resources collaborating with managers coworkers customers and other business partners identifying priorities deadlines and expectations carrying out tasks communicating progress and information determining and recommending ways to address improvement opportunities and adapting to and learning from change difficulties and feedback
Desired Qualifications
  • Customer Service
  • Retail experience including operating front end equipment (for example, cash register)
  • Working with mobile retail applications

Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices. The company serves everyday consumers, families, and communities, focusing on affordability and essential goods. Walmart's operations include both physical stores and an e-commerce platform, Walmart.com, which has gained importance, especially during the COVID-19 pandemic. The company generates revenue through the sale of groceries, apparel, electronics, and household items, as well as financial services like money transfers and health services such as pharmacies. Walmart differentiates itself from competitors through its efficient supply chain management and large-scale purchasing, allowing it to maintain low prices. The company's goal is to save people money and support communities, demonstrated by its efforts during the pandemic and its commitment to social responsibility, including programs for veterans and military families.

Company Size

10,001+

Company Stage

IPO

Headquarters

Bentonville, Arkansas

Founded

1962

Simplify Jobs

Simplify's Take

What believers are saying

  • Walmart's healthcare services enhance its role in community health initiatives.
  • Store remodels in California could improve customer experience and increase foot traffic.
  • Expansion in India offers significant growth potential in a rapidly growing market.

What critics are saying

  • EV charging network faces competition from established players like Tesla and ChargePoint.
  • Closure of 22 stores in 2025 indicates potential financial struggles in certain markets.
  • AI-driven supply chain management may lead to workforce displacement concerns.

What makes Walmart unique

  • Walmart's AI-driven supply chain boosts operational efficiency by 30%.
  • Walmart's EV charging network aligns with sustainability trends, attracting eco-conscious consumers.
  • Walmart's acquisition of Flipkart strengthens its position in India's e-commerce market.

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Benefits

PTO: Paid vacation, sick time, personal time and holiday time

10% discount on regularly priced general merchandise and fresh fruits and vegetables

6% 401(k) match to all employees, including hourly workers, after one year

Roth IRA available

Associate Stock Purchase Plan

maximum and eligible preventive care covered at 100%

Health reimbursement plans

Company News

Drug Store News
Apr 27th, 2025
Kevin Host celebrates pharmacy's vital role, urges bold action for the future

Speaking at the NACDS Annual Meeting Business I Program, Kevin Host, senior vice president, Walmart, delivered a heartfelt and powerful address highlighting the essential role of community pharmacies in American healthcare.

Herald Sun
Apr 25th, 2025
Some (but not all) NC Walmart shoppers can get gas & grocery discounts soon

A recent report showed Walmart was the top grocery store in both the Raleigh and Charlotte areas last year.

InsideEVs
Apr 24th, 2025
Walmart Opens Up About Its EV Charging Network: Charge Better

It's no secret that Walmart has been quietly working on its own electric vehicle charging network.

VC Star
Apr 24th, 2025
Get your tote bags ready. Trader Joe's is opening 21 new stores, including in California

Walmart announced more details for its planned remodels of 57 stores in California.

Amarillo Tribune
Apr 23rd, 2025
Two Amarillo medication disposal options Saturday

Hosting its bi-annual DEA National Take Back Day, the Potter County Sheriff's Office will be at the Walmart on Tascosa Road and West Amarillo Blvd. from 10 a.m. to 2 p.m. They'll be accepting any pharmaceutical products and liquids in consumer containers.

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