Full-Time

Associate Customer Onboarding Manager

Confirmed live in the last 24 hours

Trustpilot

Trustpilot

1,001-5,000 employees

Online platform for consumer reviews

Data & Analytics
Consumer Software

Entry, Junior

London, UK

Requires 2 days in the Central London office.

Category
Customer Success
Customer Success & Support
Required Skills
Sales
SEO
Google AdWords
Requirements
  • You have some experience either in E-Commerce, online marketing, SEO/Google AdWords, project management or B2B software.
  • You have some experience in building relationship with multiple stakeholders internally and externally.
  • A proven history of demonstrating effective project delivery.
  • Adept at finding solutions and challenging the status quo.
  • Possess a solid ability to manage tough conversations in a professional and solution-oriented manner.
  • Proactive mindset.
  • Hard-working - likes working in a fast-paced environment.
Responsibilities
  • Product adoption management - you will guide businesses in adopting our product
  • Driving optimum adoption of Trustpilot to customers, ensuring commercial success.
  • Portfolio Management
  • Leverages understanding of both sales and product knowledge to identify growth professionally and efficiently
  • Enhanced communication skills
  • Be a Trustpilot ambassador through compelling storytelling to customers and engage efficiently with different audiences
  • Be a Trusted Advisor
  • Building genuine and trustful relationships with our customers by delivering top-notch consultancy support.

Trustpilot connects consumers with businesses by providing an online platform for customer reviews. It allows users to share their experiences and opinions about various products and services, helping others make informed purchasing decisions. The platform is accessible to everyone worldwide, serving both individual consumers and businesses. Trustpilot operates on a free model for consumers, while businesses can subscribe to paid services that offer features like analytics and review management tools. This subscription model is the main source of revenue for Trustpilot. The company emphasizes transparency and trust, maintaining the integrity of its reviews through measures like its Transparency Report. Overall, Trustpilot aims to enhance consumer decision-making and assist businesses in improving their offerings based on customer feedback.

Company Stage

Series E

Total Funding

$199.9M

Headquarters

Copenhagen, Denmark

Founded

2007

Growth & Insights
Headcount

6 month growth

6%

1 year growth

12%

2 year growth

17%
Simplify Jobs

Simplify's Take

What believers are saying

  • Trustpilot's recent leadership hires from Adobe and Prosus Group signal a strong focus on strategic growth and revenue optimization.
  • The removal of 3.3 million fake reviews in 2023 underscores Trustpilot's dedication to maintaining the integrity and trustworthiness of its platform.
  • Partnerships with companies like Concept Management Ltd and VizyPay highlight Trustpilot's reputation as a trusted platform for genuine customer feedback.

What critics are saying

  • The competitive landscape with players like Yelp and Google Reviews could limit Trustpilot's market share and growth potential.
  • Maintaining the authenticity of reviews is an ongoing challenge that could impact user trust if not managed effectively.

What makes Trustpilot unique

  • Trustpilot's commitment to transparency, exemplified by its Transparency Report, sets it apart in the crowded review platform market.
  • The platform's global reach and open access for both consumers and businesses make it a versatile tool for a wide range of users.
  • Trustpilot's subscription services for businesses, offering advanced analytics and review management tools, provide added value beyond basic review functionalities.

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