Full-Time

Senior Services Operations Analyst

Posted on 11/21/2024

BigID

BigID

501-1,000 employees

Data management and security platform provider

Data & Analytics
Cybersecurity

Compensation Overview

$100k - $120kAnnually

+ Bonus Compensation + Equity Incentives

Senior

Remote in USA

Category
Supply Chain Management
Warehouse Operations
Operations & Logistics
Required Skills
Salesforce

You match the following BigID's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 3+ years of experience in operations with enterprise software services group or management consulting
  • Self-starter mentality with experience in fast-paced environments
  • Strong analytical ability with a passion for problem-solving and process improvement
  • Past experience reviewing and creating Services statements of work
  • Proficiency in Google Suite and Salesforce
  • Experience with Certinia or similar PSA solution
  • Attention to details
  • Excellent verbal and written communication skills
  • Strong organization skills with the ability to manage multiple ongoing projects for various stakeholders
  • English fluency (written and spoken)
Responsibilities
  • Serve as cross-functional liaison and facilitate relevant discussions across various BigID teams including support, services, sales, customer success, and training
  • Own end-to-end services operations processes from project scoping to engagement tracking and reporting
  • Develop and own KPI reporting and dashboarding around utilization, invoicing, billable hours, and training
  • Manage PSA solution to streamline processes and maintain data hygiene
  • Administer learning management system including assigning purchased learning credits to new customers
  • Manage training attendance, post-training tasks, and certification records
  • Assist with client support processes and reporting to maintain high-levels of responsiveness and CSAT
  • Orchestrate cross-team initiatives across the extended CS organization to drive growth and deliver results

BigID provides a platform for businesses to scan, classify, and inventory their enterprise data, regardless of its storage location, including cloud and on-premises data centers. The platform helps organizations understand and manage their data, allowing them to monitor and reduce data risks, which enhances their overall data security. BigID's services are adaptable and can be integrated into various business ecosystems, enabling better decision-making regarding unstructured, structured, and semi-structured data. Unlike many competitors, BigID focuses specifically on data privacy and protection for businesses that handle large volumes of data. The company's goal is to empower organizations to improve their data security posture and effectively manage their data assets.

Company Stage

Late Stage VC

Total Funding

$309.4M

Headquarters

New York City, New York

Founded

2016

Growth & Insights
Headcount

6 month growth

0%

1 year growth

1%

2 year growth

-1%
Simplify Jobs

Simplify's Take

What believers are saying

  • BigID's AWS Graviton optimization enhances performance and reduces infrastructure costs.
  • Expansion in the Middle East opens new market opportunities for BigID.
  • AI-powered privacy operations improve efficiency in managing data subject rights.

What critics are saying

  • Emerging data security startups pose a competitive threat to BigID's market position.
  • Over-reliance on AWS infrastructure could expose BigID to service disruption risks.
  • Expansion into new markets may lead to regulatory compliance challenges.

What makes BigID unique

  • BigID offers real-time data activity monitoring, unlike traditional DDR tools.
  • The platform integrates seamlessly across cloud and on-premises environments for comprehensive data management.
  • BigID's AI-driven privacy modules automate compliance, reducing manual labor significantly.

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Benefits

Remote Work Options

Unlimited Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Company Equity

Professional Development Budget

Paid Parental Leave

Pet Insurance

INACTIVE