Full-Time

Senior Services Operations Analyst

Confirmed live in the last 24 hours

BigID

BigID

501-1,000 employees

Data management and security platform provider

Data & Analytics
Cybersecurity

Compensation Overview

$100k - $120kAnnually

+ Bonus Compensation + Equity Incentives

Senior

Remote in USA

Category
Supply Chain Management
Warehouse Operations
Operations & Logistics
Required Skills
Salesforce
Requirements
  • 3+ years of experience in operations with enterprise software services group or management consulting
  • “Self-starter” mentality with experience in fast-paced environments
  • Strong analytical ability with a passion for problem-solving and process improvement
  • Past experience reviewing and creating Services statements of work
  • Proficiency Google Suite and Salesforce
  • Experience with Certinia or similar PSA solution
  • Attention to details
  • Excellent verbal and written communication skills
  • Strong organization skills with the ability to manage multiple ongoing projects for various stakeholders
  • English fluency (written and spoken)
Responsibilities
  • Serve as cross-functional liaison and facilitate relevant discussions across various BigID teams including support, services, sales, customer success, and training
  • Own end-to-end services operations processes from project scoping to engagement tracking and reporting
  • Develop and own KPI reporting and dashboarding around utilization, invoicing, billable hours, and training
  • Manage PSA solution to streamline processes and maintain data hygiene
  • Administer learning management system including assigning purchased learning credits to new customers
  • Manage training attendance, post-training tasks, and certification records
  • Assist with client support processes and reporting to maintain high-levels of responsiveness and CSAT
  • Orchestrate cross-team initiatives across the extended CS organization to drive growth and deliver results

BigID provides a platform for businesses to scan, classify, and inventory their enterprise data, regardless of its storage location, including cloud and on-premises data centers. The platform helps organizations understand and manage their data, allowing them to monitor and reduce data risks, which enhances their overall data security. BigID's services are designed for companies that handle large volumes of data and prioritize data privacy and protection. Unlike many competitors, BigID's platform is versatile and can be integrated throughout a business's ecosystem, enabling better decision-making regarding various data types, including unstructured, structured, and semi-structured data. The company's goal is to be a leader in data security posture management, helping clients improve their data management practices while ensuring compliance with privacy regulations.

Company Stage

Late Stage VC

Total Funding

$297.8M

Headquarters

New York City, New York

Founded

2016

Growth & Insights
Headcount

6 month growth

1%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • BigID's partnership with AmiViz expands its market in the Middle East.
  • Enhanced AWS integrations improve BigID's appeal to AWS-reliant businesses.
  • BigID's inclusion in Deloitte Technology Fast 500 highlights its rapid growth.

What critics are saying

  • Emerging data privacy startups may challenge BigID's market share.
  • BigID's reliance on AWS could pose risks if AWS policies change.
  • Global data privacy regulations' complexity may strain BigID's resources.

What makes BigID unique

  • BigID offers real-time Data Activity Monitoring, surpassing traditional DDR tools.
  • BigID's AI risk management addresses security concerns in AI technologies.
  • BigID's AWS Graviton Ready designation optimizes data scanning and reduces costs.

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Benefits

Remote Work Options

Unlimited Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Company Equity

Professional Development Budget

Paid Parental Leave

Pet Insurance