Description

With an average annual revenue growth of 25% over several decades, Shamrock’s success is attributed to three key factors: hiring the best people, cultivating long-term relationships with our customers and continually evolving in the marketplace.

Responsibilities

Shamrock Trading Corporation is looking for an Atlassian Administrator. This role is responsible for configuring and administering all Atlassian applications within the company. The Atlassian Administrator will serve as the Atlassian Subject Matter Expert (SME) and will develop, communicate and execute a roadmap of application capabilities for the business. An ideal candidate will be an independent thinker, can multitask and thrives in a fast-paced environment with limited supervision. Responsibilities include but are not limited to:

• Serve as the subject matter expert on all Atlassian-related products, including Jira, Confluence, Insight, OpsGenie, Trello, etc
• Develop reports, dashboards and processes to continuously monitor data and process integrity
• Manage ongoing support requests and administrative user needs
• Create documentation for users
• Coordinate new user and ongoing training sessions
• Manage administrative tasks, including project creation, workflow administration, user access provisioning, backups, data importing, security best practice management and change management
• Work closely with business stakeholders to capture, discuss and design enhancements and business processes
• Additional duties as assigned

Qualifications

• 3+ years of experience working with the Jira and Confluence at an administrative level
• Bachelor’s degree in technical field or evidence of exceptional ability
• Working knowledge of Atlassian Insight, OpsGenie, Atlassian Access, Trello a nice to have
• Expertise in upgrading and maintaining the platform, creating and managing dashboards and filters, integrating with other systems, and administration of workflows, schemes and custom fields
• Working knowledge of managing Atlassian tools within a Linux environment, particularly in a clustered environment
• Ability to recognize, analyze and solve problems in a timely manner
• Highly collaborative with the ability to interact with all organizational levels
• Ability to work effectively within database schemas using SQL
• Ability to design workflows and automations of intermediate complexity
• Proven ability to design and implement new processes and facilitate user adoption
• Excellent troubleshooting, communication, prioritization and problem-solving skills

Benefits Package

At Shamrock we hire bright, ambitious people and give them the tools they need to be successful. By investing in training and development, we hope to become a long-term career for employees, where there are always opportunities for advancement. Shamrock also offers a premier set of benefits for employees and their families:  

• Medical: Fully paid healthcare, dental and vision premiums for employees and eligible dependents
• Work-Life Balance: Competitive PTO and paid leave policies
• Financial: Generous company 401(k) contributions and employee stock ownership after one year
• Wellness: Onsite gym, jogging trail and discounted membership to nearby fitness center

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