Full-Time

Manager – Work Force Management Real Time Analysts

Confirmed live in the last 24 hours

Upstart

Upstart

1,001-5,000 employees

AI lending marketplace for personal loans

Fintech
AI & Machine Learning
Financial Services

Compensation Overview

$57.1k - $79kAnnually

+ Bonus + Equity Compensation

Mid, Senior

Company Historically Provides H1B Sponsorship

Remote in USA

The majority of employees can live and work anywhere in the U.S. but are encouraged to spend high-quality time in-person collaborating via regular onsites, typically once or twice per quarter for 2-4 consecutive days.

Category
Supply Chain Management
Operations & Logistics
Required Skills
Salesforce
Looker
Data Analysis
Excel/Numbers/Sheets

You match the following Upstart's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 3+ years managing a team in a fast-paced environment
  • 3+ years of experience in Workforce Management in a call center environment
  • Strong analytical skills with the ability to interpret data, identify trends, and make quick decisions
  • Proficiency in automating data and reporting through Google Sheets, Excel, Looker and Salesforce
  • Proficiency in NICE Workforce Management software
  • Excellent organizational and multitasking skills with the ability to manage time-sensitive requests effectively
  • Excellent interpersonal, communication, and leadership skills
Responsibilities
  • Lead, mentor, develop, and inspire a team of Real-Time Analysts to ensure high performance and engagement.
  • Set and manage performance expectations, providing coaching and feedback to help team members achieve their goals.
  • Develop training programs to ensure the team is well-versed in real-time management tools and processes.
  • Drive accountability and promote a culture of continuous improvement within the team.
  • Oversee real-time workforce management processes, including intraday schedule adjustments and managing schedule adherence.
  • Monitor real-time service levels and response times and act quickly to address poor performance.
  • Communicate with supervisors regarding staffing and productivity needs.
  • Analyze real-time data and trends to identify patterns, improvement areas, and opportunities for proactive solutions.
  • Produce and review daily/weekly/monthly performance reports, using data insights to recommend and implement changes that improve team performance.
  • Ensure accurate reporting of key performance metrics like staffing levels, call volumes, occupancy, and schedule adherence.
  • Act as a liaison between the Workforce Management team and Servicing Operations, aligning real-time operations with overall business objectives.
  • Communicate with Servicing Leadership to address staffing needs, anticipated volume changes, and unexpected events impacting workforce capacity.
  • Provide insights and recommendations to Servicing Leadership on improving workforce efficiency and resource allocation.
  • Oversee the use and effectiveness of Workforce Management tools and software, ensuring accurate and timely data management.
  • Identify and implement process improvements and best practices within real-time management to enhance efficiency and team productivity.
  • Stay updated on industry best practices, bringing innovative solutions to optimize workforce operations.
Desired Qualifications
  • Advanced experience in Google Sheets, Looker and Salesforce
  • Proficiency in Google Apps Script and Python

Upstart connects consumers with banks and credit unions through its AI-driven lending marketplace. The platform uses advanced AI models to assess borrowers' creditworthiness, allowing lenders to approve more loans at lower rates without bias based on race, age, or gender. Borrowers benefit from a digital-first experience, with over 80% receiving instant approval without needing to provide documentation. Upstart offers various financial products, including personal loans, automotive loans, home equity lines of credit, and small-dollar relief loans. The company's goal is to make credit more accessible and affordable for everyone.

Company Stage

IPO

Total Funding

$132M

Headquarters

San Mateo, California

Founded

2012

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

-4%
Simplify Jobs

Simplify's Take

What believers are saying

  • Recent partnerships with credit unions show growing trust in Upstart's AI models.
  • Blue Owl Capital's $2 billion loan acquisition boosts Upstart's liquidity and investment potential.
  • Convertible notes issuance provides capital for expansion and debt repayment, enhancing stability.

What critics are saying

  • Competition from other AI lending platforms may reduce Upstart's market share.
  • AI model reliance could face regulatory challenges if biases are detected.
  • Economic downturns may increase loan default rates, affecting financial stability.

What makes Upstart unique

  • Upstart uses AI to approve loans instantly, enhancing customer experience.
  • The platform considers non-traditional data like education and work experience for credit decisions.
  • Upstart partners with over 100 banks and credit unions, expanding its lending network.

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Benefits

Health Insurance

401(k) Company Match

Employee Stock Purchase Plan

Life Insurance

Paid Vacation

Parental Leave

Flexible Work Hours

Wellness Program