About Tubi:

Join Tubi (www.tubi.tv), a division of FOX Technology, a premium streaming service leading the charge in making entertainment accessible to all. Headquartered in San Francisco, Tubi is an ad-supported video on demand (AVOD) service with movies and television shows. With over 40,000 titles from every major Hollywood studio, Tubi gives fans of movies and television shows an easy way to discover new content that is available completely free. Tubi’s library has something for every member of our diverse audience, and we’re committed to building a workforce that reflects that diversity. We’re looking for great people who are creative thinkers, self-motivators, and impact-makers looking to help shape the future of streaming. Our services are currently available in the US, Canada, Australia, New Zealand, Mexico, Costa Rica, Ecuador, El Savador, Guatemala, and Panama. 

About the Role:

We are seeking a talented Senior UX Researcher to join our team here at Tubi. In this role, you will partner with product managers, designers and engineers to research various aspects of our product and customer journey. You’ll use a variety of research methods to identify opportunities, uncover insights, and understand the needs of our customers. You’ll work directly with stakeholders to analyze feedback, summarize findings and make actionable recommendations. 

This role will support smaller tactical efforts as well as long-term strategic initiatives. A successful researcher will have the ability to coordinate and execute a variety of research activities with little guidance. As such, you’ll get exposure to projects from early conceptualization and discovery through to live-product testing. This opportunity offers hands-on experience conducting research within a fast-paced and growing team. 

Responsibilities:

• Partner with product managers, designers and other stakeholders to identify and prioritize research questions that will have the most impact on our customers
• Conduct tests, research, and experiments to capture and understand the motivations, goals, and pain points of Tubi customers
• Lead end-to-end research projects that help teams to understand Tubi’s customers and uncover actionable insights
• Build empathy for our users across the team, department, and wider organization
• Help others at Tubi to conduct their own research and make user-centric decisions
• Be a research thought leader and advocate for our customers
• ​​See customer problems as opportunities and obsess over finding the best solution
• Review product analytics data, customer service contacts, and social media feedback to monitor current product usage patterns and identify future areas of enhancement
• Be responsible for all customer touch points and interactions within your team’s scope across all television platforms, web, tablet, and mobile devices
• Present work to various stakeholders by explaining your process, approach, findings and recommendations
• Exhibit excellent interpersonal, negotiation and collaboration skills
• Collaborate and iterate with Product Management, Engineering, and Marketing to design and deliver elegant but practical solutions that delight customers
• Ability to work independently and take initiative to solve problem in an ambiguous, fast-moving environment
• Proficiency in wire framing and prototyping is a plus

Your Background:

• Bachelor’s Degree in Psychology, Anthropology, Cognitive Science, HCI, Computer Science, or relevant social science fields
• 4-6+ years of working experience as a UX Researcher or relative role on a consumer facing product
• Strong understanding of the principles of product design, visual design, information architecture and interaction design
• Combination of statistical, sampling, ethnographic, survey-related work using a combination of tools and methods including in-person interviews, survey tools, onsite visits, user testing
• Ability to translate findings into actionable recommendations for product/design teams through collaboration with those teams
• Understand multi-device context and usage across mobile, desktop, and large screen TV
• Organizational skills to document and maintain an archive of research findings others can use
• Excellent communication skills with a proven track record of successful partnership with product managers, designers, analytics, engineers, and other business partners
• Extensive experience conducting user testing and research - this includes both moderated and unmoderated studies as well as remote research
• Proficiency and familiarity with common testing platforms (UserZoom, User Testing, User Interviews, Usability Hub, Optimal Workshop, Lookback, etc.)

#LI-Remote #LI-WW1