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Senior UX Researcher
Confirmed live in the last 24 hours
San Francisco, CA, USA • Remote
Experience Level
Desired Skills
Customer Service
Data Analysis
Product Design
UI/UX Design
  • Bachelor's Degree in Psychology, Anthropology, Cognitive Science, HCI, Computer Science, or relevant social science fields
  • 4-6+ years of working experience as a UX Researcher or relative role on a consumer facing product
  • Strong understanding of the principles of product design, visual design, information architecture and interaction design
  • Combination of statistical, sampling, ethnographic, survey-related work using a combination of tools and methods including in-person interviews, survey tools, onsite visits, user testing
  • Ability to translate findings into actionable recommendations for product/design teams through collaboration with those teams
  • Understand multi-device context and usage across mobile, desktop, and large screen TV
  • Organizational skills to document and maintain an archive of research findings others can use
  • Excellent communication skills with a proven track record of successful partnership with product managers, designers, analytics, engineers, and other business partners
  • Extensive experience conducting user testing and research - this includes both moderated and unmoderated studies as well as remote research
  • Proficiency and familiarity with common testing platforms (UserZoom, User Testing, User Interviews, Usability Hub, Optimal Workshop, Lookback, etc.)
  • Partner with product managers, designers and other stakeholders to identify and prioritize research questions that will have the most impact on our customers
  • Conduct tests, research, and experiments to capture and understand the motivations, goals, and pain points of Tubi customers
  • Lead end-to-end research projects that help teams to understand Tubi's customers and uncover actionable insights
  • Build empathy for our users across the team, department, and wider organization
  • Help others at Tubi to conduct their own research and make user-centric decisions
  • Be a research thought leader and advocate for our customers
  • See customer problems as opportunities and obsess over finding the best solution
  • Review product analytics data, customer service contacts, and social media feedback to monitor current product usage patterns and identify future areas of enhancement
  • Be responsible for all customer touch points and interactions within your team's scope across all television platforms, web, tablet, and mobile devices
  • Present work to various stakeholders by explaining your process, approach, findings and recommendations
  • Exhibit excellent interpersonal, negotiation and collaboration skills
  • Collaborate and iterate with Product Management, Engineering, and Marketing to design and deliver elegant but practical solutions that delight customers
  • Ability to work independently and take initiative to solve problem in an ambiguous, fast-moving environment
  • Proficiency in wire framing and prototyping is a plus

201-500 employees

Company Overview
Tubi is the world's largest ad-supported video on demand (VOD) service. Available on Connected TV devices, Mobile, and the Web.
  • Compensation - Every employee is paid a competitive & equitable salary.
  • Benefits - We offer generous coverage for health, dental, vision, and more for you and your dependents.
  • Parental Leave Program - We are proud to support growing families of all shapes and sizes and types. We welcome each new addition with generous paid time off to bond with your new addition.
  • Wellness - Tubi cares about your well being inside and out. That’s why we offer multiple coverage options for mental and physical well being for you and your family as well as a fitness stipend.
  • Tuition Reimbursement Program - Your professional growth and development are important to Tubi and we’re here to support you.
  • 401(k) Match - Investing in your future is important to us. From our highly-rated retirement savings matches to financial advisors and planning services, we offer many resources to help keep you financially fit.
Company Core Values
  • Team first
  • Act with integrity
  • Grow yourself
  • Deliver Delight
  • Own it