Technical Support Specialist
Posted on 3/22/2023
INACTIVE
Bluebeam, Inc.

501-1,000 employees

Construction solutions
Company Overview
Bluebeam empowers people to advance the way our world is built. Their innovative markup and collaboration solutions save teams time and money—and improve the lives of design and construction professionals everywhere.
Real Estate

Company Stage

N/A

Total Funding

$103.3M

Founded

2002

Headquarters

Pasadena, California

Growth & Insights
Headcount

6 month growth

2%

1 year growth

8%

2 year growth

20%
Locations
Pasadena, CA, USA • San Diego, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
  • 2+ years of Technical Support experience
  • Customer service skills! Help our customers solve problems with a positive attitude and helpful spirit
  • Technical support experience for external customers preferably with a software/hardware technology company
  • Solid technical/computer proficiency, knowledge, and understanding of Microsoft Windows OS (10, 11) i.e. installing and uninstalling programs and drivers
  • A positive and proactive nature (You follow through on helping customers get the answers they need!)
  • Excellent communication skills, both written and verbal
  • Your resume
Responsibilities
  • You'll be providing top-tier technical support by phone and email
  • Answering questions and troubleshoot technical issues related to our Bluebeam applications, including our plugins for converting different file formats into .pdf
  • Take ownership of technical issues from initial report to final resolution
  • Advise customers on technical issues and best practices, helping them achieve the desired end result with Bluebeam products
  • Verify and report bugs into our bug tracking system
  • Communicate feedback to and from the members of our engineering team in a clear and concise method, as well as build relationships with the technical support community within other Bluebeam offices
  • Help create internal support resources and external support documentation (FAQ) for our global support page
Desired Qualifications
  • Experience with SaaS/Subscription
  • A+ or Microsoft IT Certification (i.e. MTA) - While we aren't big on certifications, you should be familiar with this terrain
  • Experience with PDF software
  • Experience with architectural or structural programs such as AutoCAD, Revit, Navisworks, Tekla or SolidWorks
  • Experience working within the AEC (Architectural, Engineering, and Construction) industry
  • Experience in iOS and OS X environments