The Client Onboarding Team is responsible for implementing and managing a smooth and efficient process to handle all aspects of onboarding a client so that they are ready to do business with Citi.  This will involve liaising with clients and several teams to ensure that time to market is minimized and that transparency can be provided around the process. 

Additionally, the candidate will be responsible for identifying opportunities to centralize and optimize the processes to constantly improve client satisfaction, as well as the overall group performance. The Client Onboarding team is a cross asset class function responsible for both the client experience during the onboarding process and the overall quality of client/customer data.

Responsibilities:

• Deliver overall client satisfaction while at the same time meeting the firm’s global audit, compliance, risk and control requirements
• Owning the onboarding request from end to end
• Ensuring the continued progression of the onboarding request through the processes as quickly and effectively as possible
• Communicating the status to internal and external parties on a regular basis
• Manage the requests in the pipeline and then provide relevant status updates to end users (i.e. regional head, credit officers, legal heads, desk heads, and general managers)
• Effectively following up in a timely, professional manner
• Providing feedback continually to improve the process
• Manage your own pipelines and be aware of when to escalate issues
• Identify and escalate issues with the processes 
• Assist the department manager to create and drive solutions
• Take an active part in analyzing data on end to end processes for tracking turnaround times of deliverables
• Support audit reviews, procedure documentation, policy change communication, and assist with identifying and solving gaps in risk areas.

Qualifications:

• 0-2 years relevant experience
• Advanced knowledge of MS Office Suite, including proficiency in Excel and Access.
• Consistently demonstrates clear and concise written and verbal communication skills
• Demonstrated organization skills with an excellent attention to detail.
• Ability to focus on high quality work

Education:

• Bachelor’s/University degree or equivalent experience

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Job Family Group:

Operations - Services

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Job Family:

Reference Data Services

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Time Type:

Full time

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Primary Location:

Getzville New York United States

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Primary Location Full Time Salary Range:

$55,341.00 - $68,270.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Nov 13, 2024

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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