Financial Operations Manager

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one’s overall well-being. 

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

About the Role

Reporting to the Director of Financial Operations, this Financial Operations Manager will be responsible for supporting the launch and monitoring of new payer and partnership initiatives, with a strong emphasis on designing and optimizing revenue cycle processes. This individual will be responsible for both high-level problem-solving and detailed workflow implementation. 

This role requires a high level of organization, attention to detail, strategic thinking and deep analytical work, experience in healthcare payer operations and revenue cycle management, and comfort working in dynamic, fast-paced environments with evolving priorities. If you have experience in collaborative and problem-solving environments and a track record of driving cross-functional discussions to develop the effective solution, please apply! 

Required Qualifications

• 3+ years of experience in management or strategy consulting leading end-to-end transformation (process, technology, and people)

• Experience building processes and utilizing tools (Salesforce, AMD, payer portals (e.g., Availity) etc.) to drive optimization

• Experience applying structure, prioritization and effective communication to solve problems not just for the current state, but also predict future need

• Experience writing deliverables that are concise and clear for technical and non-technical audiences 

• Experience applying data and modeling to track performance (data visualization) and drive business decisions

Preferred Qualifications

• Healthcare or start-up experience

• General knowledge of payer / insurance landscape, particularly reviewing and implementing requirements for healthcare payer contracts

• Experience using data analytics with proficiency in Google/Excel (required), SQL (nice to have), Looker (nice to have)

• Tech Savviness/Natural technical aptitude/Fluency with Google Suite, Salesforce, ZenDesk, AdvancedMD/EHR, or similar platforms

While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.

We’re serious about your well-being! As part of our team, full-time employees receive:

• 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments

• Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States

• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA

• 401(k) plan access: Start saving for your future

• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)

• Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering

• Employee Assistance Program (EAP): Support for your mental and physical health

• New hire home office stipend: Set up your workspace for success

• Quarterly department stipend: Fund team-building activities or in-person gatherings

• Wellness events and lunch & learns: Explore a variety of engaging topics

• Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all

• Discounted programs: Fetch, SmartSpend, Ladder, SoFi

Our team

We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone.  We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.