Full-Time
Senior Manager
Payment Operations
Posted on 8/16/2024
Brightwheel
201-500 employees
Childcare management software for preschools
Compensation Overview
$112k - $179kAnnually
Senior, Expert
Remote in USA
- 8+ years relevant experience - payment operations, fraud, risk, compliance, etc
- 3+ years managing teams
- Understanding of payment processing platforms - money movement, regulations, etc.
- Demonstrated excellence in written/verbal communication, prioritization, and problem-solving
- Technical ability to pull data and setup/integrate new tools independently (SQL/other)
- Comfort with ambiguity and a fast-paced startup environment
- More experienced candidates are welcome to apply
- Build the vision and roadmap for Payment Operations to support company goals as brightwheel continues to scale in size and complexity
- Uplevel our risk management framework, enabling line of sight, controls and governance to both processes and platforms
- Own processes for fraud-prevention and payment operations such as KYC checks, disputes, suspicious payments, collecting/updating required info for customer tax filings, etc.
- Build and manage the current PayOps team of 5- while also determining what other next-level capabilities and capacity are needed as brightwheel continues to add new business lines and products
- Partner with Product and Engineering to constantly improve the user experience
- Partner with Finance to provide expertise and guidance on complex payment ops, security and tax inquiries from customers, law enforcement, external legal parties (e.g., liens, subpoenas, customer tax filings, etc)
- Own key partnerships (e.g., Stripe, other vendors you will bring in to automate/improve our capabilities)
Brightwheel provides childcare management software specifically designed for preschools and childcare centers. The platform simplifies various administrative tasks such as sign-in and sign-out procedures, billing, and communication with families, allowing educators and staff to save time each month. Users have reported that 90% of preschools using Brightwheel experience an increase in timely payments, while 95% of administrators and staff note improved communication with families. Brightwheel operates on a subscription-based model, where childcare centers pay a regular fee to access the software. Its user-friendly interface and strong customer service set it apart from competitors, making it a top choice in the educational technology market. The goal of Brightwheel is to enhance the efficiency of childcare management and foster better relationships between centers and families.
Company Stage
Series C
Total Funding
$86.4M
Headquarters
San Francisco, California
Founded
2010
6 month growth
↑ 1%1 year growth
↑ 0%2 year growth
↑ 0%
Simplify's Take
What believers are saying
- Brightwheel's acquisition of Experience Early Learning expands its educational offerings.
- The $55M Series C funding round boosts Brightwheel's growth potential and market reach.
- Brightwheel's platform improves timely payments and communication for 90% of its users.
What critics are saying
- Increased competition from AI-powered tools like Clay could challenge Brightwheel's market position.
- Integration challenges from acquiring Experience Early Learning may disrupt service quality.
- Rapid valuation increase to $600 million may attract scrutiny and pressure for growth.
What makes Brightwheel unique
- Brightwheel offers an all-in-one platform for childcare management and communication.
- The platform is highly rated, earning the title of #1 childcare software.
- Brightwheel's integration with QuickBooks enhances financial monitoring for childcare centers.
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Benefits
Competitive base salary
Equity
Premium medical, dental, & vision coverage
Paid parental leave
Flexible PTO policy
Wellness & productivity stipend
Learning & development stipend