Full-Time

Senior Manager

Payment Operations

Posted on 8/16/2024

Brightwheel

Brightwheel

201-500 employees

Childcare management software for preschools

Consumer Software
Education

Compensation Overview

$112k - $179kAnnually

Senior, Expert

Remote in USA

Category
Risk Management
Finance & Banking
Required Skills
Communications
SQL
Requirements
  • 8+ years relevant experience - payment operations, fraud, risk, compliance, etc
  • 3+ years managing teams
  • Understanding of payment processing platforms - money movement, regulations, etc.
  • Demonstrated excellence in written/verbal communication, prioritization, and problem-solving
  • Technical ability to pull data and setup/integrate new tools independently (SQL/other)
  • Comfort with ambiguity and a fast-paced startup environment
  • More experienced candidates are welcome to apply
Responsibilities
  • Build the vision and roadmap for Payment Operations to support company goals as brightwheel continues to scale in size and complexity
  • Uplevel our risk management framework, enabling line of sight, controls and governance to both processes and platforms
  • Own processes for fraud-prevention and payment operations such as KYC checks, disputes, suspicious payments, collecting/updating required info for customer tax filings, etc.
  • Build and manage the current PayOps team of 5- while also determining what other next-level capabilities and capacity are needed as brightwheel continues to add new business lines and products
  • Partner with Product and Engineering to constantly improve the user experience
  • Partner with Finance to provide expertise and guidance on complex payment ops, security and tax inquiries from customers, law enforcement, external legal parties (e.g., liens, subpoenas, customer tax filings, etc)
  • Own key partnerships (e.g., Stripe, other vendors you will bring in to automate/improve our capabilities)

Brightwheel provides childcare management software specifically designed for preschools and childcare centers. The platform simplifies various administrative tasks such as sign-in and sign-out procedures, billing, and communication with families, allowing educators and staff to save time each month. Users have reported that 90% of preschools using Brightwheel experience an increase in timely payments, while 95% of administrators and staff note improved communication with families. Brightwheel operates on a subscription-based model, where childcare centers pay a regular fee to access the software. Its user-friendly interface and strong customer service set it apart from competitors, making it a top choice in the educational technology market. The goal of Brightwheel is to enhance the efficiency of childcare management and foster better relationships between centers and families.

Company Stage

Series C

Total Funding

$86.4M

Headquarters

San Francisco, California

Founded

2010

Growth & Insights
Headcount

6 month growth

1%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Brightwheel's acquisition of Experience Early Learning expands its educational offerings.
  • The $55M Series C funding round boosts Brightwheel's growth potential and market reach.
  • Brightwheel's platform improves timely payments and communication for 90% of its users.

What critics are saying

  • Increased competition from AI-powered tools like Clay could challenge Brightwheel's market position.
  • Integration challenges from acquiring Experience Early Learning may disrupt service quality.
  • Rapid valuation increase to $600 million may attract scrutiny and pressure for growth.

What makes Brightwheel unique

  • Brightwheel offers an all-in-one platform for childcare management and communication.
  • The platform is highly rated, earning the title of #1 childcare software.
  • Brightwheel's integration with QuickBooks enhances financial monitoring for childcare centers.

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Benefits

Competitive base salary

Equity

Premium medical, dental, & vision coverage

Paid parental leave

Flexible PTO policy

Wellness & productivity stipend

Learning & development stipend

INACTIVE