Full-Time
Senior Manager
Payment Operations
Confirmed live in the last 24 hours
Brightwheel
201-500 employees
Childcare management software for preschools
Compensation Overview
$112k - $179kAnnually
Senior, Expert
Remote in USA
- 8+ years relevant experience - payment operations, fraud, risk, compliance, etc
- 3+ years managing teams
- Understanding of payment processing platforms - money movement, regulations, etc.
- Demonstrated excellence in written/verbal communication, prioritization, and problem-solving
- Technical ability to pull data and setup/integrate new tools independently (SQL/other)
- Comfort with ambiguity and a fast-paced startup environment
- More experienced candidates are welcome to apply
- Build the vision and roadmap for Payment Operations to support company goals as brightwheel continues to scale in size and complexity
- Uplevel our risk management framework, enabling line of sight, controls and governance to both processes and platforms
- Own processes for fraud-prevention and payment operations such as KYC checks, disputes, suspicious payments, collecting/updating required info for customer tax filings, etc.
- Build and manage the current PayOps team of 5- while also determining what other next-level capabilities and capacity are needed as brightwheel continues to add new business lines and products
- Partner with Product and Engineering to constantly improve the user experience
- Partner with Finance to provide expertise and guidance on complex payment ops, security and tax inquiries from customers, law enforcement, external legal parties (e.g., liens, subpoenas, customer tax filings, etc)
- Own key partnerships (e.g., Stripe, other vendors you will bring in to automate/improve our capabilities)
Brightwheel provides childcare management software specifically designed for preschools and childcare centers. Its platform simplifies various administrative tasks, such as sign-in and sign-out procedures, billing, and family communication, allowing educators and staff to save time each month. The software is user-friendly and has received high ratings, making it the top choice in childcare software. Brightwheel operates on a subscription-based model, where childcare centers pay a regular fee to access the platform. The software has proven effective, with 90% of preschools reporting increased timely payments and 95% of staff noting better communication with families. Brightwheel's goal is to enhance the management of childcare centers while fostering strong relationships between educators and families.
Company Stage
Series C
Total Funding
$88.8M
Headquarters
San Francisco, California
Founded
2010
6 month growth
↑ 10%1 year growth
↑ 11%2 year growth
↑ 16%
Simplify's Take
What believers are saying
- Brightwheel's valuation at $600 million and recent $55 million Series C funding round indicate strong financial health and growth potential.
- The platform's high user satisfaction rates, with 90% of preschools seeing increased timely payments and 95% noting improved communication, highlight its effectiveness.
- The integration of Experience Early Learning's curriculum can attract more users by offering a comprehensive educational solution.
What critics are saying
- The niche focus on preschools and childcare centers may limit market expansion opportunities.
- Dependence on subscription-based revenue could be risky if customer retention rates decline.
What makes Brightwheel unique
- Brightwheel's all-in-one platform specifically targets preschools and childcare centers, unlike broader educational software solutions.
- The integration with QuickBooks for financial management offers a unique value proposition, simplifying cash flow monitoring for childcare centers.
- Brightwheel's acquisition of Experience Early Learning enhances its offering with a research-based early education curriculum, setting it apart from competitors.
Benefits
Competitive base salary
Equity
Premium medical, dental, & vision coverage
Paid parental leave
Flexible PTO policy
Wellness & productivity stipend
Learning & development stipend