Simplify Logo

Full-Time

Senior Manager

Payment Operations

Confirmed live in the last 24 hours

Brightwheel

Brightwheel

201-500 employees

Childcare management software for preschools

Consulting
Education

Compensation Overview

$112k - $179kAnnually

Senior, Expert

Remote in USA

Category
Risk Management
Finance & Banking
Required Skills
Communications
SQL
Requirements
  • 8+ years relevant experience - payment operations, fraud, risk, compliance, etc
  • 3+ years managing teams
  • Understanding of payment processing platforms - money movement, regulations, etc.
  • Demonstrated excellence in written/verbal communication, prioritization, and problem-solving
  • Technical ability to pull data and setup/integrate new tools independently (SQL/other)
  • Comfort with ambiguity and a fast-paced startup environment
  • More experienced candidates are welcome to apply
Responsibilities
  • Build the vision and roadmap for Payment Operations to support company goals as brightwheel continues to scale in size and complexity
  • Uplevel our risk management framework, enabling line of sight, controls and governance to both processes and platforms
  • Own processes for fraud-prevention and payment operations such as KYC checks, disputes, suspicious payments, collecting/updating required info for customer tax filings, etc.
  • Build and manage the current PayOps team of 5- while also determining what other next-level capabilities and capacity are needed as brightwheel continues to add new business lines and products
  • Partner with Product and Engineering to constantly improve the user experience
  • Partner with Finance to provide expertise and guidance on complex payment ops, security and tax inquiries from customers, law enforcement, external legal parties (e.g., liens, subpoenas, customer tax filings, etc)
  • Own key partnerships (e.g., Stripe, other vendors you will bring in to automate/improve our capabilities)

Brightwheel provides childcare management software specifically designed for preschools and childcare centers. Its platform simplifies various administrative tasks, such as sign-in and sign-out procedures, billing, and family communication, allowing educators and staff to save time each month. The software is user-friendly and has received high ratings, making it the top choice in childcare software. Brightwheel operates on a subscription-based model, where childcare centers pay a regular fee to access the platform. The software has proven effective, with 90% of preschools reporting increased timely payments and 95% of staff noting better communication with families. Brightwheel's goal is to enhance the management of childcare centers while fostering strong relationships between educators and families.

Company Stage

Series C

Total Funding

$88.8M

Headquarters

San Francisco, California

Founded

2010

Growth & Insights
Headcount

6 month growth

10%

1 year growth

11%

2 year growth

16%
Simplify Jobs

Simplify's Take

What believers are saying

  • Brightwheel's valuation at $600 million and recent $55 million Series C funding round indicate strong financial health and growth potential.
  • The platform's high user satisfaction rates, with 90% of preschools seeing increased timely payments and 95% noting improved communication, highlight its effectiveness.
  • The integration of Experience Early Learning's curriculum can attract more users by offering a comprehensive educational solution.

What critics are saying

  • The niche focus on preschools and childcare centers may limit market expansion opportunities.
  • Dependence on subscription-based revenue could be risky if customer retention rates decline.

What makes Brightwheel unique

  • Brightwheel's all-in-one platform specifically targets preschools and childcare centers, unlike broader educational software solutions.
  • The integration with QuickBooks for financial management offers a unique value proposition, simplifying cash flow monitoring for childcare centers.
  • Brightwheel's acquisition of Experience Early Learning enhances its offering with a research-based early education curriculum, setting it apart from competitors.

Benefits

Competitive base salary

Equity

Premium medical, dental, & vision coverage

Paid parental leave

Flexible PTO policy

Wellness & productivity stipend

Learning & development stipend