Technical Support Associate
UK
Confirmed live in the last 24 hours
Secureframe

51-200 employees

Automated platform for business compliance management
Company Overview
Secureframe stands out as a leading automated compliance platform, offering businesses a comprehensive solution for risk management and compliance. The company leverages automation and AI to streamline tasks such as evidence collection and ongoing monitoring, thereby reducing the time spent on obtaining and maintaining compliance. With a commitment to rigorous security and privacy standards, Secureframe not only helps protect customer data but also fosters trust, thereby enhancing customer confidence and accelerating sales.
Cybersecurity
Data & Analytics
B2B

Company Stage

Series B

Total Funding

$78.5M

Founded

2020

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

-3%

1 year growth

8%

2 year growth

150%
Locations
London, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Microsoft Azure
Communications
Atlassian
Git
Zendesk
AWS
JIRA
Customer Service
Google Cloud Platform
CategoriesNew
IT & Security
Requirements
  • 3+ years of experience in technical customer support
  • Experience supporting and troubleshooting cloud environments (AWS, Azure, GCP) and other SaaS tools (GitHub, Atlassian, HR software, etc)
  • Superb debugging skills, specifically resolving error responses from API integrations
  • Proficiency using support and ticketing systems (e.g., Zendesk and Jira)
  • Resourceful, self-starter, and customer centric
  • Clear written and verbal communication to both technical and non-technical audiences
Responsibilities
  • Be a technical product knowledge expert on the platform with guidance from team members
  • Resolve questions and issues for users using technical aptitude and customer service skills
  • Provide timely and accurate responses to customer questions within established SLAs
  • Coordinate with Engineering and Product on issues and feature requests
  • Contribute to the creation and maintenance of customer-facing product documentation
  • Take part in knowledge sharing and cross-training activities to strengthen the overall effectiveness of the team
Desired Qualifications
  • Strong preference for someone with a compliance background and a willingness to learn more about various compliance frameworks (SOC 2, ISO 27001, PCI, or others)