Full-Time

Manager, Mobile Crisis

Updated on 8/1/2026

Vibrant Emotional Health

Vibrant Emotional Health

501-1,000 employees

Mental health advocacy and crisis support

Compensation Overview

$79.1k - $105.2k/yr

Remote in USA

Remote

Must work core hours from 8:00 a.m. to 4:00 p.m. Eastern Time, Monday through Friday.

Category
Operations & Logistics (1)
Required Skills
Data Analysis

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Requirements
  • Strong clinical assessment skills.
  • Extensive knowledge and understanding of crisis intervention resources within New York City.
  • A courteous, empathic, and professional manner.
  • Efficiency with information-gathering and problem-solving to facilitate resolution of inquiries.
  • Superior communication skills to convey information clearly, accurately, and completely.
  • Ability to maintain a professional demeanor when handling crisis and other difficult contacts.
  • Strong work ethic and ability to work well in a team setting.
  • Ability to leverage technology to facilitate dispatching of referrals.
  • Ability to work in a confidential and quiet space with a high-speed Wi-Fi connection.
  • A Master's degree in Psychology, Social Work, or a related field is required.
  • At least 3 years of experience with assessment and/or crisis intervention practice and administrative or supervisory duties.
  • Fluency in English, both verbal and written.
  • Ability to remain in a stationary position for at least 50% of the time.
  • Ability to frequently communicate over video calls with internal and external stakeholders and team members.
  • Ability to constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
Responsibilities
  • Oversee the day-to-day operations of functions relating to the Single Point of Access for Mobile Crisis referrals in New York City and ensure compliance with contractual requirements, accreditation standards, and regulatory guidelines related to mobile crisis referrals and telephonic crisis triage.
  • Coordinate and manage regular communications and outreach with internal and external stakeholders relevant to the program, including the Department of Health and Mental Hygiene and Mobile Crisis providers.
  • Coordinate with the Information Technology department to ensure technical infrastructure and applications related to Mobile Crisis referrals operate efficiently and meet program needs.
  • Coordinate with the Finance Department regarding billing for services.
  • Provide ongoing clinical, administrative, and technical supervision to direct reports; review the application of clinical skills, provide coaching where necessary, identify areas of improvement, and make recommendations for remediation when necessary.
  • Ensure direct reports comply with relevant training and supervision requirements.
  • Use a performance-based management approach and key performance indicators to make data-driven evaluations, culminating in annual performance appraisals for all direct reports.
  • Complete and review monthly reports related to Mobile Crisis referrals to identify trends and inform programming needs.
  • Collaborate with program leadership and other contact center department staff to develop and review policies, procedures, and training related to Mobile Crisis referrals.
  • Recommend and implement program design modifications as needed to support innovations in mental health.
Desired Qualifications
  • Advanced understanding of the delivery of mobile crisis services in New York City is strongly preferred.
  • Call center experience is highly desirable.
Vibrant Emotional Health

Vibrant Emotional Health

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Vibrant Emotional Health provides mental health support and advocacy, offering crisis hotlines and online tools to help people manage emotional well-being. It grew from the Mental Health Association of New York City and now uses technology to deliver support and reduce stigma, aiming to make emotional health a normal part of everyday life. In 2024, it expanded by acquiring Stars of HOPE, adding a therapeutic arts program for disaster survivors to reach people in more difficult times. The organization is distinguished by its long history of advocacy, its broad national reach, and its combination of direct services with digital resources and partnerships. Its goal is to provide accessible, reliable support for mental health and crisis needs, wherever and whenever it is required.

Company Size

501-1,000

Company Stage

N/A

Total Funding

N/A

Headquarters

New York City, New York

Founded

1969

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Simplify Jobs

Simplify's Take

What believers are saying

  • A new five-year SAMHSA agreement ensures sustained $255M funding and leadership stability starting May 2026.
  • B-LINE launch in February 2026 expands real-time care access to 84,000 music industry professionals.
  • Operating 988 alongside Veterans Crisis Line serves over 5 million people annually with multilingual support.

What critics are saying

  • SAMHSA's $28M direct Disaster Distress funding competes with Stars of HOPE, threatening 45-60% market share in 9-12 months.
  • Mosaicx georouting reduces Vibrant crisis control, potentially diverting 15-25% of high-intensity contacts in 6-9 months.
  • State-funded 988 models like Vermont's enable private insurers to bypass SAMHSA grants, creating an existential threat in 18-24 months.

What makes Vibrant Emotional Health unique

  • Vibrant administers the national 988 Lifeline with 55 years of crisis care legacy.
  • The organization uniquely integrates therapeutic arts via Stars of HOPE acquisition for disaster survivors.
  • Vibrant operates specialized lines like B-LINE for music professionals alongside universal 988 services.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Health Savings Account/Flexible Spending Account

Growth & Insights and Company News

Headcount

6 month growth

15%

1 year growth

15%

2 year growth

15%
U.S. Department of Health and Human Services
May 15th, 2026
SAMHSA awards $255 million to administer 988 Lifeline.

SAMHSA awards $255 million to administer 988 Lifeline. WASHINGTON - May 15, 2026 - The Substance Abuse and Mental Health Services Administration (SAMHSA), a division within the U.S. Department of Health and Human Services (HHS), announced today that it has awarded $255 million to Vibrant Emotional Health (Vibrant) to administer the 988 Suicide & Crisis Lifeline. The 988 Lifeline is a national network of more than 200 local crisis contact centers managed by a SAMHSA-funded network administrator. The 988 Lifeline has received more than 25 million contacts via call, text, chat, and ASL videophone since its launch. "HHS is committed to making sure every American facing a mental health or substance use crisis can reach the 988 Lifeline and get immediate help," said HHS Secretary Robert F. Kennedy, Jr. "The 988 Lifeline saves lives, strengthens families, and reminds Americans that they are never alone in their darkest moments." "The 988 Lifeline Administrator plays a key role in ensuring reliable and effective service for anyone in crisis," said SAMHSA Principal Deputy Assistant Secretary Christopher D. Carroll. "Every time someone reaches out to 988, whether it's a mental health crisis or seeking help for a substance use disorder, a direct connection to immediate support and resources is there to help them through their most difficult moments." Award grantee Vibrant is a non-profit affiliate of Mental Health America of New York City, which helped launch the National Suicide Prevention Lifeline, 1-800-273-8255 (TALK), in January 2005 through a federal grant from SAMHSA. In 2022, SAMHSA awarded Vibrant a five-year grant to manage the initial transition to 988 and to administer the Lifeline. In 2020, President Trump signed into law the National Suicide Hotline Designation Act that established 988 as the universal, 3-digit number for anyone in the U.S. experiencing a mental health, substance use or suicidal crisis to get help. After completing the preparation required to build out this national system, the 988 Suicide & Crisis Lifeline officially launched in July 2022. The 988 Lifeline offers an easy way for anyone to reach skilled, caring, culturally competent crisis counselors 24/7 for help with a mental health, suicide or substance use crisis. People can call or text 988 or use chat at 988lifeline.org for themselves or if they are worried about a loved one who may need help. Individuals requesting ASL services can also directly dial 988 from a videophone through a video relay service provider. Studies show that after speaking with a trained crisis counselor, most people who contact 988 are significantly more likely to feel less depressed, less suicidal, and less overwhelmed. SAMHSA additionally announced more than $28 million in new funding opportunities, including the following: * $43 million for CMHI, a program that provides comprehensive community mental health services to children, youth, and young adults, birth through age 21 with a serious emotional disturbance (SED), which may include efforts to identify and serve children at risk, and their families. * $15.1 million for Garrett Lee Smith State/Tribal Suicide Prevention and Early Intervention, which supports states and tribes in implementing youth suicide prevention and early intervention strategies. * $8 million for Community Programs for Youth and Young Adults at Clinical High Risk for Psychosis (CHR-P), which identifies youth and young adults, age 25 and younger, at clinical high risk for psychosis and provides evidence-based interventions to prevent the onset of psychosis or lessen the severity of psychotic disorder. * $3 million for Providers Clinical Support System - Substance Use Disorder Treatment (PCSS-SUD Treatment), which combines two previous grants - Providers Clinical Support System - Medications for Alcohol Use Disorders (PCSS-MAUD) and Providers Clinical Support System - Medications for Opioid Use Disorders (PCSS-MOUD) - into a comprehensive program that focuses on provider education and support for substance use disorders. * $2 million for the Disaster Distress Helpline, a national hotline dedicated to providing year-round disaster crisis counseling. The helpline, available via 1-800-985-5990 or www.samhsa.gov/ddh, provides 24/7, toll-free, confidential crisis counseling to individuals in the U.S. and its territories experiencing emotional distress related to natural or human-caused disasters. Recent data from SAMHSA's National Survey on Drug Use and Health underscore the critical need for crisis services, including 988, in the U.S. In the past year, an estimated 14.3 million adults, aged 18 and older, had serious thoughts of suicide, 4.6 million made a suicide plan, and 2.2 million attempted suicide. In addition, 8.2% of adults aged 18 and older (21.2 million people) experienced a major depressive episode, and 16.8% of individuals ages 12 and older (48.4 million people) had a past-year substance use disorder. If you or someone you know is struggling or in crisis, help is available. Call or text 988 or chat at 988lifeline.org. To locate a treatment facility or provider, visit FindTreatment.gov. Last revised: May 15, 2026 Related press releases. Content last reviewed May 15, 2026

The Violin Channel
Mar 25th, 2026
A new 24/7 Mental Health and Crisis Support Line launched for the music industry.

A new 24/7 Mental Health and Crisis Support Line launched for the music industry. Vibrant Emotional Health and Backline has partnered to create a round-the-clock support line designed specifically for the music industry Two leading mental health non-profits Vibrant Emotional Health (Vibrant) and Backline, have now partnered to create B-LINE, a 24/7 Mental Health and Crisis Support Line for music industry professionals. Offering immediate confidential support from trained counselors who understand and can relate to the realities of working in music, B-LINE reflects Backline's work in expanding mental health support for a workforce that frequently operates on the road and outside traditional systems of care. Artists, crew members, staff, executives, and family members can connect to B-LINE by calling 1-855-BLINE99 or texting (254-639) BLINE9. Since 2019, Backline has invested $3.5 million in mental health and wellness initiatives for the music industry and has supported more than 84,000 people. The launch of B-LINE is a continuation of Backline's support for urgent situations requiring immediate support, and addresses the need for a real-time crisis line for the music community. In addition to B-LINE, Backline's trusted online resource hub will continue to be available here. The service offers ongoing mental health information, referrals, and support. B-LINE's programs complement Vibrant's broader portfolio of crisis response services and mental health programs - together, the organizations are working to strengthen the mental health safety net for the music industry, and ensure the accessibility of support. "Mental health crisis doesn't wait for business hours, and neither should access to care," said Cara A. McNulty, DPA, CEO of Vibrant. "This collaboration reflects our commitment to providing care that is compassionate, accessible, and responsive to lived experience. It is another example of how partnerships can close gaps in access." "Our teams worked closely with Backline to design and operationalize a support model that truly serves the music industry," added Michele Giordano, Vice President, Contact Services at Vibrant. "B-LINE brings together trusted partners and trained counselors to provide timely, informed support for individuals and families whenever they reach out." "This [collaboration] has always been the dream," expressed Backline's Co-Founder and Executive Director Hilary Gleason. "We've supported thousands of music industry professionals in their mental health and wellness journeys, but one critical piece was missing: real-time access to care. B-LINE changes that."