Service Delivery Analyst Specialist

Job Description

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

Please note:

This role is only available at the locations listed in the job post

Hybrid (three days in-office, two days virtual)

About the role:

Perform support activities required to maintain a high level of availability and stability for one or more applications including incident/problem analysis and resolution, change deployment and certification, application performance, application operations management and development support.

What you will be doing?

• Provides technical support activities for a software production processing environment. 24-hour support on a rotation basis

• Installs, maintains and supports application/source code and/or its components and subsystems including third party software.

• Troubleshoot ability and resolve any issues related to the cloud environment

• Detects, diagnoses and reports related problems.

• Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.

• Follows escalation procedures, when appropriate, to resolve incidents, problems or known errors in a timely manner.

• Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors.

• ​Monitor and maintain multiple (hybrid) cloud environments for the organization

• Documents workflows, knowledge articles, and anything under the service management framework

• Develop automation scripts for efficient deployment and operations of cloud-based resources  

• Analyze the technical needs of an organization and propose suitable cloud solutions
• Manage disaster recovery and create backup strategies for cloud-based systems

What you will need:

8 + years of experience:

• Cloud services (Azure or AWS)

• Various network topologies, LAN/WAN, TCP/IP, Ethernet

• Application deployments and client interaction with clients during testing phase

• Linux O/S and general Unix administration

• Scripting using Groovy, Perl and or Java

5 + years’ experience:

• IT service management frameworks (e.g., ITIL)

• Implementing, and manage cloud-based systems and applications

• Bicep, terraform and cloud implementation

• Firewalls, VPN, Data Loss Prevention, IDS/IPS, Cloud NSG

• Oracle Database & SQL experience

• WebLogic Application Server or similar enterprise application management experience

Added bonus if you have:

• Proficient using service management tools and software (Service Now, Jira)

• BS degree in Computer Science

Current and future sponsorship are not available for this position

What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• voice in the future of fintech

• Always-on learning and development

• Collaborative work environment

• Opportunities to give back

• Competitive salary and benefits

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $90,640.00 - $152,260.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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