Program Manager National Capitol Region

Position Description

Program Managers

NCR

National Capital Region

Headquarters in Herndon, VA

Are you looking for an IT oriented Program Manager position that supports Corporate mission daily and shares our culture based on a set of four values - Trust, Care, Innovation, Pride - that shape our individual behaviors and the way the company behaves.? Bring your expertise to this great opportunity in (NCR)National Capitol Region

This Serco opportunity supports the IT architecture for all DoD, Department of Defense government contracting in the NCR.

As a prime contractor, Serco provides IT Infrastructure management throughout the NCR.

You will lead a large team of IT Field Service, Cybersecurity, SMEs, Networking personnel, and other support personnel to collaborate closely with the customer for stable IT and Cloud environments. Our team manages multiple government contracts in cloud environments with providing Network administration, Help Desk, Cybersecurity and SME support for both the network and Engineering.

In this role:

You will apply your broad knowledge of IT and proven leadership skills in finance and cost management, and supplier management to field and sustain our current and future capabilities.

• You will be responsible for lifecycle management systems. You will be the contract focal point for Integrated Product PIN Support (IPINS).
• You will lead your team to provide high quality network and help desk support to our current and future organization.
• You will manage contract budgets and staffing.
• You will develop and manage customer and business partner relationships. 
• You will be responsible for all program-level strategic planning and proactively monitoring progress, resolving issues, and initiating appropriate corrective actions. 
• Other duties may be assigned. This position will report to a Director within the Business Units throughout all sectors.

Qualifications

To be successful in this role, you will have:

• DOD Secret Security Clearance or the ability to obtain and maintain a DoD Secret Security Clearance which US Citizenship is required.
• Bachelor’s degree in business administration, Business Management, or a related field related to the job description listed above.
• At least five (5) years’ experience in U.S. DoD IT management with relevant experience within the last three (3) years related to the job description listed above.
• At least five (5) years’ experience with business process optimization, strategic sourcing, supplier/subcontractor management, financial/cost management, field support, and readiness management.

• Active Project Management Professional (PMP, PMI-ACP) Certification or if you are in the process of obtaining your (PMP, PMI-ACP) within the next six months please add your ID number to your profile or list it on your resume to include your validation dates or date of scheduled exam.
• ITIL v3 Foundations Certification, please be able to provide your certification ID and your validation dates.
• Be willing to travel up to 50%.

Additional desired experience and skills:

• Demonstrated effectiveness leading large teams to achieve project results throughout all business sectors
• Experience supporting geographically diverse teams.
• Familiarity with IT technologies
• Familiarity with DoD Government contracts within the NCR

Preferred or Additional desired experience, education, skills: 

• Former Military experience is preferred.

Benefits:

• https://www.serco.com/na/careers/about-us
• Relocation assistance may be available.
• Per customer approval this position may be offered a hybrid schedule.

If you are ready to lead a world class global support team, then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Military Veterans and Spouses are encouraged to apply!

Serco Inc. is using this posting for the purpose of responding to a current and future proposals. We are seeking qualified candidates for the event of a current award or future contract award. This position is not currently funded/active. Should Serco be awarded the contracts, and you meet the qualifications of the position, you will be considered in the selection process.

Benefits:

https://www.serco.com/na/careers/about-us

Relocation assistance may be available.

Visit the following link for more information about how Serco supports our Veterans https://www.serco.com/na/careers/veterans-at-serco.

The contract is scheduled to be awarded early next year, so apply now to meet your future mission and team-mates.

Apply today to discover your place in our world! 

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: [email protected] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [email protected].

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

Benefits HIGHLIGHTS – Comprehensible Benefits for Full-time Employees (Part-time members receive a customized package tailored to their role).

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages you can buy, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan that includes counseling conditions
• Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or the Service Contract Act.

To review all Serco benefits please visit: https://www.serco.com/na/careers/about-us.

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. This is a U.S.-based role. If an applicant has any concerns with job posting compliance, please send an email to: [email protected].