Who We Are

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Responsible for investigating and resolving Normal Curative Claims. Reports to the Claims Center Manager.

Essential Functions

• Investigate, analyze & resolve title and escrow curative claims
• Obtain, review, and analyze relevant documentation
• Review claim cause and process code for correctness after assessment; establish /update process codes as required
• Communicate with claimant, local office, or agency as needed for resolution
• Provide status updates and correspond with claimants upon receipt of claim and through the resolution
• Work collaboratively with supervisor and peers to bring claims to an appropriate resolution

Job Complexities

• Performs work that is varied and that may be somewhat difficult in character, but usually involves limited responsibility. Some evaluation, originality or ingenuity is required

Supervision Received or Extended

• Works under close supervision applying well established techniques, procedures or specific standards. Work reviewed for soundness of judgment and overall accuracy.
• No responsibility for supervision of others

Impact


Knowledge and Skills/Technology Used

• Knows fundamental concepts, practices and procedures of title and escrow operations and claims
• Excellent verbal and written communication skills
• Strong Organizational skills with the ability to multi-task, prioritize and work under pressure
• Excellent problem solving, decision making and analytical skills
• Fast learner that is able to pivot to different tasks on short notice
• Self-starter willing to make independent claim determinations with appropriate management support and supervision
• Microsoft office products with an emphasis on MS Word, Outlook and Excel

Typical Education

• High School Diploma or equivalent

Typical Range of Experience

• Typically has 1-3 years title insurance or related experience-
• Title Examination experience preferred

License or Certification

• Paralegal certification desirable

Hybrid from Englewood, Co or Santa Ana, Ca.

The pay range for this role is $22.80-$30.38

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.