Carrier Sales Zone Manager

About The Role: 

The Carrier Sales Zone Captain is responsible for leading a team of Carrier Account Managers within a geographic freight territory. As a Zone Captain, you will play a vital part in guiding your team in establishing and growing their carrier relationships, while ensuring carrier coverage and service needs are met for Spot’s customers that ship freight into your zone. This role requires a combination of a personal drive to succeed as well as a desire to help others achieve success. The Carrier Sales Zone Captain is expected to lead by example through a strong work ethic, positive energy, and a teamwork mentality. 

A successful candidate also needs to have strong organizational and critical thinking skills, with the ability to work well in a fast-paced environment. The Carrier Sales Zone Captain must work closely with Account Managers, Sales Managers, and other department stakeholders to meet customer service expectations and profitability objectives. Excellent communication with internal team members and carriers is critical to the position. 

Responsibilities: 

• Oversee daily operations of designated freight zone, including assigning sourcing and coverage responsibilities as needed, and ensuring service expectations are met. 
• Manage P&L for your freight zone, ensuring load booking and profitability goals are achieved. 
• Provide support to Carrier Account Managers with escalations for OS&D, claims, accessorials, and other carrier-related problem resolution. 
• Support ongoing training and development for Carrier Sales Reps within your zone. 
• Assist Account Managers with feedback on quoting opportunities and RFP’s. 
• Identify and problem-solve opportunities for process improvement/technology enhancements. 
• Offer insight to Carrier Account Managers on carrier prospecting strategies. 
• Provide tactical coaching and feedback on performance to Carrier Account Managers within your zone, including regularly scheduled 1 on 1 meetings. 
• Provide guidance on freight market fluctuations impacting your zone. 
• Participate in hiring and retention of Carrier Account Managers within your zone. 
• Goes above and beyond for the carrier and customer, doing whatever it takes to get the job done, every time. 

Qualifications: 

• Bachelor’s Degree, preferably in Sales, Business, Supply Chain Management, Operations, or a related field. 
• 3+ years of freight industry/brokerage experience. 
• Minimum of 1-year experience in people management, with proven success developing talent. 

Skills: 

• Strong interpersonal skills, both written and verbal. 
• Ability to think critically in high-pressure situations in order to effectively problem solve. 
• Proficient computer skills with PC-based desktop applications, such as Microsoft Office (PowerPoint, MS Work, MS Excel), email, and CRM. 
• Proven track record in carrier sales or other sales functions is strongly preferred. 
• Proven ability to meet and exceed defined success metrics. 
• Comfortable communicating with executive-level individuals. 
• Ability to motivate others and promote a positive culture. 

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