Director, Patient Services Strategy

This is what you will do: 

The Director, Patient Services Strategy, Rare Nephrologyindividualplays a vital role insetting and coordinatingpatient servicesstrategyto support the Rare Nephrology franchise at Alexion.The focus is on defining and governing strategy, sequencing roadmaps, and ensuring disciplined and prioritized execution among in-line indications and future launchesin the Rare Nephrology franchise. Partnering closely with cross functional partners, the role ensures a seamless, compliant, and best-in-class patient journey. 

This role will collaborate across all levels of Patient Services and other functions, engaging with cross-functional partners such as OneSource Support Specialists, Patient Education Managers, Field Reimbursement Managers, Brand Marketing,Sales,MarketAccessandIT. The focus will be on understanding patient needs and how they fit with HCP office perspectives on patient support needs, setting coordinated strategies, and leading the performance management needed for successful pull-through by execution teams. 

You willbe responsible for: 

• Setting the end-to-endPatient Services strategy to support theRare Nephrologyportfolio foronboarding, access, initiation/adherence, and retentiontopositivelyimpactand drive a successful patient journey.

• Setting the frameworks and approval criteria for call guides, welcome kits, and above-brand materials to be developed by partner teams and used by Patient Services with patients.

• Acting as a key member of the Rare Hematology/Nephrology Patient Services Leadership Team

• Partneringcross-functionally to implement new initiatives, including material design and approval, training plans, and communication strategies

• Contributing to the Patient Services Innovation Roadmap, integrating innovation and AI into ways of working to enablescalable, compliant execution.

• Defining the approach to external marketdynamics andoverseeingconsolidatedreporting and insight synthesis to guide strategy updates.

• Owning strategy and design for future launches, includingstrategic allocation of each Patient Services role to the various indications within Rare Nephrology

• Establishing KPI targets and operating cadence; coordinating cross-functional performance reviews and recommending actions to senior leadership to drive continuous improvement.

• Collaboratingclosely with the Rare Hematology Patient Services Strategy counterpart

• Coordinatingand deliveringthe Patient Services brand plansfortheRareNephrology portfolio 

You will need to have:

• A high degree of adaptability (ability to pivot as needed, abandon outdated approaches), a learning mindset (self-directed learning,curiosityand feedback-seeking), and accountability (proactivelyidentifiesproblems and holds oneself accountable for improvement) 

• Patient centricity, positive mindset, and adaptability in a fluid environment

• Bachelor's Degree

• 8+ years of pharmaceutical/biotech/healthcare experiencein the Commercial spacewith extensive industry knowledge

• Proven ability to align strategy across Patient Services, Brand Marketing, Market Access, etc., and represent senior leadership in cross-functional forums

• Demonstrated experience setting KPI targets,establishingoperating cadences, and managing performance to outcomes

• Strong analytical skills and the ability to create and deliver executive-ready presentations

• Understanding of legal,privacyand compliance considerations in Patient Services, including HIPAA, OIG, and CMS regulations; experienceestablishingdata and content guardrails

• The duties of this role aregenerally conductedin an office environment. As is typical of an office-based role, employees must be able, with or without accommodation,to:use a computer; engage in communications via phone, video, and electronic messaging; engage in problem solving and non-linear thought, analysis, and dialogue; collaborate with others; maintain general availability during standard business hours.

We wouldprefer foryou to have:

• Experience leading launch strategy and readiness planning for specialty or rare disease therapies

• Prior Patient Services leadership experience spanning strategy, governance, or cross-functional program management

• Provenability to lead complex, multi-stakeholder initiatives from design through performance management