What You’ll Do:

• Routine Network Operations.
• Coordinate operational processes such as clinician training, billing, scheduling and other administrative tasks that support the telehealth network.
• Manage the logistical and procedural aspects of telehealth service delivery, ensuring smooth operations and timely execution of tasks.
• Collaborate with internal teams to maintain efficient workflows and address any operational gaps or issues.
• Provider onboarding and maintenance.
• Ensure that contracted providers have the necessary resources and support to maintain compliance and good standing.
• Coordinate key operational processes related to clinician recruitment, credentialing, licensing, and onboarding to ensure providers meet industry standards and regulatory requirements.
• Ensure providers are trained and compliant with organizational policies and healthcare regulations.
• Facilitate  licensing for clinicians as required.
• Clinician Platform Setup & Troubleshooting.
• Support workforce management by assisting with the setup and configuration of necessary platforms (e.g., EMR systems, telehealth service platforms) to ensure providers can efficiently deliver telehealth services.
• Coordinate  with IT and operations teams to ensure seamless integration of tools and platforms needed for telehealth services.
• Troubleshoot  and resolving platform-related issues, ensuring providers have the necessary technology to carry out telehealth consultations and administrative tasks effectively.
• Provider and Patient Feedback Management.
• Assistwith the management of provider and patient feedback mechanisms to ensure continuous improvement and high levels of satisfaction across the telehealth network.
• Analyze  feedback, identifying trends, and helping implement solutions to enhance the quality of telehealth services provided to both patients and providers.
• Support the telehealth network’s efforts to improve patient care and provider experience through feedback-driven changes.

Who You Are:

• Bachelor’s Degree or equivalent work experience in healthcare operations or administrative support roles, particularly in telehealth or clinical environments may be considered in lieu of a degree.
• 1-2 years of healthcare operational experience, with at least 1 year of experience in a project coordination, operations, or administrative support role within a telehealth, clinical, or healthcare setting.
• Proven ability to prioritize and manage multiple tasks simultaneously, ensuring timely responses to inquiries and efficient resolution of issues.
• Exceptional organizational and time management skills, with the ability to coordinate complex workflows and meet deadlines in a fast-paced environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with cross-functional teams and external stakeholders.
• Meticulous attention to detail, able to execute tasks quickly and accurately under tight deadlines, while adapting to shifting priorities.
• Proficient in using a variety of tools, including Jira, Slack, Google Workspace (Docs, Sheets, Slides) or equivalent, and Microsoft Office to streamline processes and improve team efficiency.