OUR  MISSION

Imagine building a better healthcare journey for cancer patients, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis, and trusted support all along the way.

At Thyme Care, we share a passion for transforming the cancer care experience – not just for patients but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we’re not satisfied with the status quo but determined to redefine it.

To make this happen, we’re building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime.

YOUR ROLE

As a Legal Operations Manager at Thyme Care, you will play a pivotal role in supporting the overall efficiency and effectiveness of our legal & compliance team. You will work closely with our legal & compliance team and cross-functional teams across Thyme Care to streamline operations, manage resources and projects, and maintain compliance. Your expertise in contract management, project management, reporting and building tech-enabled legal & compliance related processes will enable our team to operate effectively and uphold our commitment to compliance and excellence in all we do. 

• Manage and execute cross-functional projects and workflows, including contract reviews, vendor risk management processes and internal assessments.
• Implement tech-enabled legal processes such as request workflows and managing and overseeing the implementation of contract management platforms.
• Develop and maintain customized reports and dashboards to provide valuable insights to the legal & compliance team, helping them make informed decisions.
• Ensure all legal & compliance team records are stored in secure, organized file systems to support shared knowledge and compliant record-keeping.  Create and implement protocols for sharing legal information.
• Assist with the development and implementation of corporate compliance programs, training and any other compliance initiatives including provider/vendor exclusion list screening, maintenance of compliance calendar and updating policies and procedures.
• Manage the legal billing process and monitor costs.
• Communicate with clients, external counsel, and internal stakeholders to facilitate legal processes and resolve inquiries.
• Perform administrative duties as needed, including scheduling meetings.

WHAT YOU’VE DONE

• Associate’s degree; Bachelor’s degree preferred.
• Minimum of 3 years of experience as a legal operations professional, preferably in a healthcare tech company or law firm.
• Proficiency with G Suite and contract management tools including Box, Box Relay or similar platform.
• Previously managed contracts on behalf of a legal team, either manually or through a contract database platform.
• Familiarity with healthcare compliance is a plus.

WHAT LEADS TO SUCCESS

We believe these characteristics would lead to your success in the role:

• People-first. Thyme Care’s mission and members matter to you, deeply. 
• A bias to action. You like to get things done. You don’t need anyone to tell you when to do your work. Scope doesn’t matter, you’ll always find ways to contribute even if it’s “not your job.” In the same vein, no job is too small for you.
• Effective listener and communicator. You are persuasive and articulate but always start by listening. You build rapport, trust, and great working relationships with colleagues.
• Attention to detail.  You have excellent planning and organization skills; meticulous attention to detail is a must.
• Process-driven. You prioritize managing activities in a procedural way in order to deliver on Thyme Care’s strategy, meet our client needs and win us new clients.
• People-focused. You are passionate about people and enjoy creating excellent partnerships across the team and ecosystem with peers and executives alike.
• Comfort with ambiguity. You have a proven track record of success in high-growth environments, with a knack for navigating ambiguity with high autonomy.

OUR VALUES

At Thyme Care, our core values—Act with our members in mind, Move with purpose, and Seek diverse perspectives—guide us in everything we do. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal opportunity employer.

We are committed to promoting the health and well-being of all individuals. As a provider of cancer care navigation, we recognize that those with cancer constitute a vulnerable population at risk of contracting COVID-19.  As such, Thyme Care employees are expected to be fully vaccinated against COVID-19 as defined by the Centers for Disease Control and Prevention, subject to conflicting laws and exemptions based on medical or religious objections.

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Thyme Care employees. In accordance with New York City law, the base salary for this role if filled within New York City is between $90,000 - $120,000. The salary range could be lower or higher than this if the role is hired in another location or another level. We also believe that your personal needs and preferences should be taken into consideration so we allow some choice between equity and cash.