Transient Accounts Sales Manager

Job Description

• Architect and execute strategic initiatives to grow revenue across corporate, consortia, wholesale, and entertainment transient channels 

• Build and sustain high-level relationships with global production companies, executive travel planners, artist management firms, and corporate travel managers 

• Lead RFP and contracting processes with precision, aligning rate strategies with Delano’s brand positioning and revenue objectives 

• Develop targeted account plans with KPIs, market segmentation analysis, and ROI projections 

• Represent the property at premier forums, red-carpet events, and global travel showcases 

• Collaborate with revenue and marketing teams to forecast transient trends and recalibrate strategies accordingly 

• Create and lead compelling client presentations and immersive hotel experiences 

• Maintain meticulous CRM records, performance analytics, and sales pipelines 

• Leverage industry data to assess competitive positioning and identify white-space opportunities 

• Serve as an internal liaison to ensure seamless execution of guest experiences for VIP travelers and strategic partners 

• We recognize we are in the hospitality industry and that may require us to provide lateral service.   

• We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service. 

Qualifications

• Three to five years in luxury transient sales, with depth in entertainment, corporate, consortia and wholesale markets 

• Strong existing relationships in the entertainment, fashion, and executive travel ecosystem 

• Skilled in Salesforce, Opera, Agency360, PowerPoint, and Excel 

• Professional demeanor with high EQ and strong negotiation skills 

• Strategic thinker with ability to execute complex business development plans 

• Experience with high-touch luxury service standards and confidential client management 

• Travel flexibility for roadshows, industry events, and client entertainment 

• Possesses a gracious, professional, and approachable demeanor reflective of a luxury brand  

• Strong multitasking and organizational skills; thrives in fast-paced environments with high attention to detail  

• Ability to work independently and collaboratively while maintaining positive interdepartmental relationships 

• Physically able to stand or walk for extended shifts (up to 8 hours or more) and respond quickly to guest or client needs  

• Must be able to lift, twist, push, pull, bend, climb, and carry objects as needed for site inspections or event prep  

• Excellent verbal and written communication skills; must be fluent in English  

• Willingness to work both indoors and outdoors, in varying conditions, based on business demand 

• Working knowledge of federal, state, and local labor and safety laws, including equal employment opportunity, wage and hour regulations, and occupational safety compliance  

• All team members must maintain a neat, clean and well-groomed appearance. Specific department  uniform guidelines and/or required articles of clothing will be explained to you by your supervisor.