Optical Clinic Manager

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice 

https://careers.dukehealth.org/us/en/dhip

Pursue your passion for caring with Duke Health Integrated Practice, which comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina.

JOB LOCATION 

NCEENT of North Durham - 4102 North Roxboro Street

JOB SUMMARY 

The Clinic Manager is responsible for the daily operational, clinical (non-nursing), administrative, and patient service functions of four NCEENT locations. This role ensures high-quality patient care, efficient clinic operations, and compliance with DUHS policies, procedures, and regulatory standards. The Clinic Manager oversees clinic staff, coordinates resources, supports physician and advanced practice provider teams, and drives performance improvement initiatives. This role actively participates in planning, resource allocation, and change management efforts within the assigned clinic(s). This role includes 80% of admin work, with 20% clinical work on the floor. Must be a licensed Optician. 

JOB DUTIES AND RESPONSIBILITIES 

Oversee daily clinic operations, including patient flow, appointment scheduling, access metrics, and service recovery; ensure operational readiness and a patient-centered experience.

Supervise and coordinate clinic staff (all clinical but non-nursing), including scheduling, assignment of duties, performance evaluation, and training.

Monitor and manage operational metrics (volumes, productivity, access, and wait times) to ensure service excellence and efficiency.

Partner with nursing and/or clinical leads to ensure compliance with safety, regulatory, and infection control requirements.

Participate in the development and monitoring of clinic budgets, including labor and supply costs; identify cost-containment opportunities.

Implement quality improvement initiatives and standard work processes to improve patient outcomes and operational performance.

Coordinate operational support for physician and APP teams, ensuring efficient clinic workflows and resource availability.

Support onboarding, orientation, and training for new administrative staff, and ensure ongoing development for existing team members.

JOB ELIGIBILITY REQUIREMENTS 

• Bachelor's degree in healthcare administration, business, or related field preferred; or an equivalent combination of relevant education and experience.
• Must be a licensed Optician
• Minimum of three years of related administrative or clinic management experience required. 
• Clinic Managers with clinical responsibilities are required to maintain current BLS certification.

JOB HOURS 

The schedule for this position is day shifts, Monday-Friday