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Brand Social Media Specialist
Confirmed live in the last 24 hours
Locations
Dorchester, Boston, MA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Adobe Photoshop
Canva
Graphic Design
Management
Marketing
Social Media
Communications
Requirements
  • Lives and breathes social - regularly uses trending platforms and thrives off creating content and communications that genuinely connect with audiences to deliver brand voice (or showcasing your own brand on your personal channels!)
  • Experience managing a content calendar for each platform
  • Understands social media best practices, knows “what's trending” and is always on your #FYP
  • Inclusive, creative, courageous, discerning, curious, and devoted to putting the customer first
  • You don't just follow trends you are inspired to create your own and you are the first to jump in and make sure our brand is tapping into cultural moments that align with our customer segments
  • 1-3 years of creating social content across channels to deliver key audience KPIs
  • Proven experience working in TikTok from content creation, trend analysis and strategy
  • Experience in brand community management a must
  • Strong writing and editorial skills with utmost attention to detail
  • Comprehensive, nuanced understanding of all social platforms, including emerging creative sensibility and a keen eye for look and feel, editorial storytelling experiences are a plus
  • Highly motivated self-starter; capable of working independently, yet collaboratively, within a fast-paced environment
  • Quick-thinking, creative, hands-on, problem-solver
  • Experience with basic digital photography and videography via mobile phone
  • Has a strong growth mindset and is receptive to feedback
Responsibilities
  • Be the daily voice of SimpliSafe brand and carry the brand personality into relevant and timely cultural conversations across all channels
  • Manage and oversee content creation, engagement and monitoring for main SimpliSafe social platforms in the US (TikTok, Facebook, Twitter, Instagram, etc.)
  • Utilize your keen sense of culture to determine where SimpliSafe should engage, how the brand shows up, get SimpliSafe noticed in culture, while staying true to brand values
  • Own SimpliSafe TikTok account from idea conception, filming, editing and management
  • Creating video & graphic content for all of our social media channels, with a primary focus on TikTok and independent production of ~3-5 videos per week
  • Writing social media copy, including captions, infographics, short scripts, and on-reel copy
  • Create relevant original, high-quality content for all organic social channels such as TikTok, Instagram, Facebook, Twitter
  • Assist in the creation of a content calendar for all social that enhances the broader marketing plan
  • Assist in aggregating comments, questions, and concerns across all public channels
  • Content management responsibilities such as: scheduling and posting organic content, curating user generated content and crisis management
  • Proactively escalate issues, insights, observations and opportunities to the appropriate teams
  • Monitor customer inquiries via all social channels to provide immediate support and resolution where needed
  • Work hand-in-hand with our CX team to make sure they fully resolve issues, feedback and questions. Use this insight to deliver what our customers want
Desired Qualifications
  • Must have a love for filming content. : being comfortable on camera - we love personality!
  • Proficient in editing tools/apps including but not limited to: Splice, Canva, Adobe Photoshop. Graphic design tools are a
SimpliSafe

501-1,000 employees

Home security company
Company Overview
Simplisafe wants to make home security accessible to everyone
Benefits
  • Health Insurance - A comprehensive plan provides peace of mind for you and your family.
  • Employee assistance program - Help through the difficult situations that come up at work and at home.
  • Tuition reimbursement - We want you to keep learning, so we’ll cover part of your tuition.
  • 401(k) - Saving for your future in the present.
  • Unlimited vacation - Exempt employees take the time when you need it or want it. We mean it.
  • Life and disability insurance - Coverage for when you need it most.
Company Core Values
  • Customer obsessed
  • Aim High
  • No Ego
  • One Team
  • Life As We Climb
  • Lean & Nimble