IT Engineering Manager

Posted on 9/26/2023

INACTIVE

1,001-5,000 employees

Digital platform for personalized insurance recommendations and guidance.

Company Overview

Assurance IQ stands out for its unique blend of technology and human expertise, offering personalized insurance recommendations based on individual needs and circumstances. The company's competitive edge lies in its self-service customer portal, powered by an advanced intelligence engine and supported by a vast network of licensed insurance agents, which allows for unbiased, cost-effective insurance solutions. With a culture centered around collaboration and a mission to make quality coverage more accessible, Assurance IQ has already helped 120 million people find the right coverage, demonstrating its industry leadership.

Financial Services

Data & Analytics

Company Stage

M&A

Total Funding

N/A

Founded

2016

Headquarters

Seattle, Washington

Growth & Insights

Headcount

6 month growth

↓ -37%

1 year growth

↑ 18%

2 year growth

↑ 57%

Locations

Seattle, WA, USA • Toronto, ON, Canada • Remote in USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

AWS

PowerShell

Management

Microsoft Azure

Terraform

CategoriesNew

IT & Security

DevOps & Infrastructure

Software Engineering

Requirements

Team Leadership and Management:
Demonstrate exceptional leadership skills by guiding, mentoring, and motivating a team of skilled IT engineers, fostering a culture of continuous learning, collaboration, and high performance
Provide clear and effective direction to team members, set performance goals, and conduct regular performance evaluations to support individual growth and team success
Roadmap Execution:
Collaborate closely with stakeholders and leadership to comprehend requirements and translate them into actionable strategies and plans
Drive the execution of the Corporate IT Engineering team's roadmap, ensuring the successful delivery of initiatives within defined timelines and budget constraints
Set the technical roadmap and direction for the team, identifying areas for improvement and innovation
Work collaboratively with cross-functional teams to align priorities, resolve dependencies, and manage expectations throughout the project lifecycle
Infrastructure as Code and Cloud Technologies:
Oversee the implementation and adoption of Infrastructure as Code (IaC) practices using cutting-edge tools like Terraform to effectively manage Azure resources
Leverage cloud technologies, particularly Microsoft Azure and related services, to optimize infrastructure, enhance scalability, and improve operational efficiency
Stay abreast of the latest trends and best practices in cloud and IaC, fostering a culture of continuous improvement and innovation within the team
IT Security and Observability:
Drive the implementation of robust IT security practices, including multi-factor authentication (MFA), access controls, and comprehensive security assessments for Azure automations
Champion observability initiatives to bolster monitoring, alerting, and incident response capabilities for critical systems such as Exchange Online and Azure Active Directory
Collaborate closely with the Infosec Team to ensure adherence to regulatory requirements and industry standards
Vendor Management:
Establish and maintain effective vendor relationships, ensuring quality service delivery and adherence to service level agreements (SLAs)
Coordinate with procurement and legal teams for vendor selection, contract negotiations, and ongoing vendor management
Proven experience in managing and leading IT engineering teams, fostering a culture of collaboration and high performance
Excellent experience in using Powershell to automate Azure, AAD, Microsoft365 environments
Demonstrated expertise in infrastructure management, including Azure Active Directory, Exchange Online, and cloud technologies
Experience with Infrastructure as Code (IaC) practices, using tools like Terraform to manage Azure resources
Strong understanding of IT security practices, including multi-factor authentication (MFA) and access controls
Proficient in collaborating with cross-functional teams and stakeholders to deliver IT projects successfully
Solid project management skills, ensuring initiatives are delivered within defined timelines and budget constraints
Knowledge of industry best practices and trends in cloud technologies and IT infrastructure management

Responsibilities

Millions of customers purchase insurance and other financial products through the Assurance platform every month. As we're rapidly scaling our business and operations. We are looking for seasoned engineering leaders to scale up our engineering org and Corporate IT infrastructure
In the role of Engineering Manager, you will take charge of leading the Corporate IT team and take ownership of the IT infrastructure that supports employees of Assurance. This critical infrastructure includes our corporate identity management (Azure Active Directory), our mailing service (Exchange Online), corporate Azure cloud infrastructure, and various productivity tools and security controls for our workforce
Your responsibilities will encompass overseeing the team's initiatives, driving technical excellence, ensuring seamless delivery of IT projects, establishing technical roadmaps, and fostering collaboration across multiple cross-functional teams within our organization

Desired Qualifications

Master's degree in Computer Science, Information Technology, or a related field
Previous experience in a leadership role within a fast-scaling organization or high-growth environment
Familiarity with other cloud platforms and services beyond Microsoft Azure (e.g., AWS, Google Cloud)
Certification in relevant IT and cloud technologies (e.g., Microsoft Azure certifications, Terraform certifications)
Track record of implementing observability practices and incident response capabilities for critical systems

About this position

Millions of customers purchase insurance and other financial products through the Assurance platform every month. As we’re rapidly scaling our business and operations. We are looking for seasoned engineering leaders to scale up our engineering org and Corporate IT infrastructure.

In the role of Engineering Manager, you will take charge of leading the Corporate IT team and take ownership of the IT infrastructure that supports employees of Assurance. This critical infrastructure includes our corporate identity management (Azure Active Directory), our mailing service (Exchange Online), corporate Azure cloud infrastructure, and various productivity tools and security controls for our workforce.

Your responsibilities will encompass overseeing the team’s initiatives, driving technical excellence, ensuring seamless delivery of IT projects, establishing technical roadmaps, and fostering collaboration across multiple cross-functional teams within our organization.

About you

Team Leadership and Management:
Demonstrate exceptional leadership skills by guiding, mentoring, and motivating a team of skilled IT engineers, fostering a culture of continuous learning, collaboration, and high performance.
Provide clear and effective direction to team members, set performance goals, and conduct regular performance evaluations to support individual growth and team success.

Roadmap Execution:

Collaborate closely with stakeholders and leadership to comprehend requirements and translate them into actionable strategies and plans.
Drive the execution of the Corporate IT Engineering team’s roadmap, ensuring the successful delivery of initiatives within defined timelines and budget constraints.
Set the technical roadmap and direction for the team, identifying areas for improvement and innovation.
Work collaboratively with cross-functional teams to align priorities, resolve dependencies, and manage expectations throughout the project lifecycle.

Infrastructure as Code and Cloud Technologies:

Oversee the implementation and adoption of Infrastructure as Code (IaC) practices using cutting-edge tools like Terraform to effectively manage Azure resources.
Leverage cloud technologies, particularly Microsoft Azure and related services, to optimize infrastructure, enhance scalability, and improve operational efficiency.
Stay abreast of the latest trends and best practices in cloud and IaC, fostering a culture of continuous improvement and innovation within the team.

IT Security and Observability:

Drive the implementation of robust IT security practices, including multi-factor authentication (MFA), access controls, and comprehensive security assessments for Azure automations.
Champion observability initiatives to bolster monitoring, alerting, and incident response capabilities for critical systems such as Exchange Online and Azure Active Directory.
Collaborate closely with the Infosec Team to ensure adherence to regulatory requirements and industry standards.

Vendor Management:

Establish and maintain effective vendor relationships, ensuring quality service delivery and adherence to service level agreements (SLAs).
Coordinate with procurement and legal teams for vendor selection, contract negotiations, and ongoing vendor management.

Basic Qualifications

Proven experience in managing and leading IT engineering teams, fostering a culture of collaboration and high performance.
Excellent experience in using Powershell to automate Azure, AAD, Microsoft365 environments.
Demonstrated expertise in infrastructure management, including Azure Active Directory, Exchange Online, and cloud technologies.
Experience with Infrastructure as Code (IaC) practices, using tools like Terraform to manage Azure resources.
Strong understanding of IT security practices, including multi-factor authentication (MFA) and access controls.
Proficient in collaborating with cross-functional teams and stakeholders to deliver IT projects successfully.
Solid project management skills, ensuring initiatives are delivered within defined timelines and budget constraints.
Knowledge of industry best practices and trends in cloud technologies and IT infrastructure management.

Preferred Qualifications

Master’s degree in Computer Science, Information Technology, or a related field.
Previous experience in a leadership role within a fast-scaling organization or high-growth environment.
Familiarity with other cloud platforms and services beyond Microsoft Azure (e.g., AWS, Google Cloud).
Certification in relevant IT and cloud technologies (e.g., Microsoft Azure certifications, Terraform certifications).
Track record of implementing observability practices and incident response capabilities for critical systems.

About Assurance

Assurance offers the best online insurance shopping experience; within minutes a customer can have instantly approved life, health, auto, or home coverage. We’ve simplified the online checkout process so that customers can get covered instantly online, and we’ve also built an on-demand workforce of licensed insurance agents that can speak with customers who want to talk to an expert, 24x7. Powering all of this is a cloud-first, event-driven, service-oriented-architecture, using the latest software frameworks. We combine our web technology with data science models at every step to make intelligent decisions about how we market to customers, what policies we recommend, and which agents we match to customers. Our mission is to make insurance easier, cheaper, and higher quality, for everyone – not just the affluent. Our team is humble, driven, and committed to improving the lives of millions.

We’ve pioneered many new technologies and are proud of many world-first technical achievements. We are the only company to pay commissions to on-demand workers with a real-time payment solution, so money earned is deposited into their bank accounts instantly, every day of the year; and to pay dynamic bonus rewards generated in real-time by machine learning models during phone sales calls. We developed a voice signature technology to enable customers to conveniently sign for their insurance policy over the phone. We built a completely serverless telephony platform that uses dozens of machine learning models to automatically optimize how we place phone calls to customers and connect them with sales agents on the platform.

In September 2019, Assurance was acquired by Prudential (NYSE:PRU; $36B market cap) to further the joint mission of improving financial wellness across the world. We are at the forefront of this exciting mission and are looking for experienced software engineers who are excited about the chance to rethink the insurance industry from the ground up in a technology-first manner.

Our Offices

We have 4 engineering offices worldwide in Seattle (headquarters), Toronto, Ft. Lauderdale, and Kathmandu. Each office has many teams of engineers; each team owns a set of software applications and business functionality. We work collaboratively across time zones and geographies, using Slack, Zoom, Github, and email. Engineers in remote offices will typically visit headquarters once or twice per year.

Review our CCPA policies here.

Choose Assurance Because:

· Exceptional base salary plus bonus structure

· Comprehensive benefits which include, medical, dental, vision, 401K and more

· Unlimited paid vacation, sick leave, plus paid holidays.

· Growth opportunities, advance your career rapidly, we offer leadership development training and promote from within.

· Ongoing coaching and career development including individual and group coaching sessions.

· Fast paced, high performance environment.

Still have questions? Hear directly from our team here!