Specialist IS Automation Engineer

Career Category

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Specialist IS Automation Engineer

What you will do

Let’s do this. Let’s change the world. In this role offers a unique opportunity to join a fun, innovative engineering team within the AI & Data Science (AI&D) organization. You’ll work on next-generation capabilities and services in Applied AI & Automation using innovative COTS products, open-source software, frameworks, tools, and cloud computing services. The role also emphasizes demonstrating these capabilities to support critical business operations and initiatives, in ensuring quality, compliance, and performance across Amgen’s Applied AI & Automation Footprint.

In this role you will serve as the subject matter expert for the DocuSign platform, driving administration, configuration, workflow orchestration, and integration efforts across the enterprise. This role will be responsible for designing and implementing secure, scalable, and compliant DocuSign solutions that align with business goals and regulatory requirements, especially in GxP and European e-signature contexts. The candidate will work closely with business partners, quality, legal, and IS engagement teams to deliver robust, validated solutions that automate signature workflows and related processes.

Roles & Responsibilities:

• Own the administration, governance, and technical configuration of the DocuSign platform including account setup, permissions, templates, and integrations

• Partner with business and engagement teams to understand use case requirements and translate them into efficient, compliant DocuSign workflows

• Design, build, and deliver DocuSign integrations with enterprise systems (e.g., ServiceNow, Salesforce, Veeva, etc.) via APIs, connectors, and middleware tools

• Ensure compliance with regulatory requirements such as EU eIDAS, FDA 21 CFR Part 11, and GxP standards in all DocuSign implementations

• Act as liaison between technical IS teams and business/QA teams to ensure proper validation, testing, and documentation of e-signature workflows

• Develop and maintain solution architecture documents, technical SOPs, and configuration baselines for the DocuSign platform

• Establish and drive standard methodologies for electronic signature workflow design, data handling, security, and auditing

• Monitor platform usage and performance; proactively see opportunities for automation improvements, troubleshooting, and scalability

• Stay current with DocuSign product updates and assess applicability to internal roadmap and business opportunities

• Conduct training, onboarding, and support activities for business users and IS staff on DocuSign capabilities and governance

• Lead and participate in vendor management activities including licensing, support issues, and roadmap planning

• Debugging envelope and recipient errors, tracking envelope history via the DocuSign console or API

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years of experience in Computer Science, IT or related field

Must-Have Skills:

• Hands-on experience administering DocuSign in a regulated enterprise environment

• Experience implementing secure and validated workflow automations involving approvals, routing, conditional logic and integrations while maintaining appropriate SDLC documentation

• Proficiency with DocuSign APIs, connectors, and common integration patterns (e.g., REST APIs, native platform connectors) to enable integration with CRM, ERP and other cloud platforms

• Hands-on experience or strong familiarity with automation and orchestration platforms such as Power Automate and UiPath, with the ability to design and implement workflow-based solutions

• Proficient in DocuSign Admin and Templates, including custom fields, conditional logic, and workflow configuration.

Preferred Qualifications:

Good-to-Have Skills:

• Experience implementing front-end integrations solutions (e.g., iFrames, redirect flows, responsive signing, mobile)

• Understanding of e-signature regulations including eIDAS (EU), FDA 21 CFR Part 11, and global GxP compliance requirements

• Understanding of enterprise IT change management, documentation, and validation practices (e.g., SDLC, CSV, IQ/OQ)

• Familiarity with compliance frameworks like HIPAA, GDPR, and FedRAMP.

Soft Skills:

• Excellent critical-thinking and problem-solving skills

• Strong communication and collaboration skills

• Demonstrated awareness of how to function in a team setting

• Demonstrated awareness of presentation skills

• Ability to manage multiple projects and priorities with minimal supervision

• Analytical mindset: Understanding business requirements and mapping them to DocuSign capabilities.

• Documentation skills: Writing integration guides, API usage documents, and support runbooks.

• Communication: Collaborating with business users, legal teams, and IT.

• Problem-solving: Troubleshooting errors in document flows, signature logic, and data mapping.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.