Full-Time

Technical Success Manager

Updated on 9/10/2026

Darktrace

Darktrace

1,001-5,000 employees

Self-learning AI cybersecurity with autonomous responses

Compensation Overview

$100k - $115k/yr

+ Commission

Arlington, VA, USA

Hybrid

Three days on-site per week required.

Category
Customer Experience & Support (1)
Required Skills
Incident Response
Computer Networking
Cybersecurity

Get referred to Darktrace

See people who can refer or advise you

Requirements
  • At least 3 years of experience in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, Product Specialist, or similar.
  • Understanding of enterprise cybersecurity, networking, cloud, software as a service, or infrastructure environments.
  • Ability to drive adoption, retention, technical value realization, and customer health improvement.
  • Ability to translate complex technical concepts into clear, practical guidance for customers and internal teams.
  • Confidence engaging with security engineers, security operations center analysts, system administrators, technical leaders, and executives.
  • Strong communication, presentation, stakeholder management, and cross-functional collaboration skills.
Responsibilities
  • Build trusted relationships with customer security and information technology teams, understanding their priorities, workflows, and success outcomes.
  • Create practical technical success plans that help customers adopt the platform, reduce risk, and realize measurable value.
  • Identify high-value use cases that make the platform part of everyday security operations.
  • Use product usage, engagement, and health indicators to spot adoption gaps, underutilization, and retention risks early.
  • Guide customers through the transition from deployment to active use, accelerating time to value and reducing handover friction.
  • Lead mitigation planning for technical blockers, integration challenges, operational gaps, and customer health risks.
  • Bring clear technical health insights into renewal readiness, quarterly business reviews, growth discussions, and account strategy.
  • Surface technical opportunities that support expansion, upsell, and cross-sell activity in partnership with the Account Executive.
  • Champion the voice of technical users by ensuring product feedback, risks, and success requirements are visible internally.
Desired Qualifications
  • Experience with security operations, security operations center workflows, threat detection, or incident response use cases.
  • Familiarity with customer success platforms, health scoring, adoption analytics, and renewal governance.

Darktrace uses self-learning AI to defend organizations against cyber threats across networks, email, cloud, and OT. Its ActiveAI Platform builds a model of normal activity for each user, device, and network to detect anomalies and respond in real time without predefined rules. It automates responses through Antigena and supports a full security lifecycle: prevention, detection, autonomous response, and restoration across its modules. The goal is ongoing cyber resilience and reduced need for human-led incident response, protecting critical infrastructure and sensitive data with an immune-system–inspired approach.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Cambridge, United Kingdom

Founded

2013

Get referred to Darktrace

See people who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • Darktrace launched Behavioral Defense Platform on August 3, 2026, widening AI-security selling.
  • Managed email security for MSSPs launched March 2026, expanding channel reach.
  • Nearly 10,000 customers and 32 million phishing detections in 2025 deepen telemetry advantage.

What critics are saying

  • Microsoft Defender for Office 365 crushes standalone email tools inside Microsoft 365.
  • Thoma Bravo can force margin discipline, cutting headcount and slowing R&D after October 2024.
  • If Agent 365 native controls improve faster, Darktrace becomes a replaceable overlay.

What makes Darktrace unique

  • Darktrace's Adaptive AI learns each organization's behavior, not generic threat signatures.
  • Microsoft selected Darktrace for Agent 365 risk signals on August 4, 2026.
  • Darktrace spans email, network, cloud, OT, and AI-agent defense in one platform.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Parental Leave

Pet Insurance

Life Insurance

Commuter Benefits

401(k) Company Match

Paid Vacation

Paid Holidays

Flexible Work Hours

Hybrid Work Options

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Cornerstone Communications
Aug 24th, 2026
Safetech Innovations accelerates in H1 2026: consolidated net profit increases by 53% to RON 8.5 million.

Safetech Innovations accelerates in H1 2026: consolidated net profit increases by 53% to RON 8.5 million. Safetech Innovations (BVB: SAFE), a Romanian cybersecurity company listed on the Bucharest Stock Exchange, with offices in Bucharest, London, Abu Dhabi and Riyadh, reports, at consolidated level, a turnover of RON 25.7 million in the first half of 2026, up 34% compared to the same period last year, an operating profit of RON 10.4 million, up 52%, and a net profit of RON 8.5 million, representing a 53% increase compared to H1 2025. "The results recorded in the first half of the year confirm Safetech Innovations' return to a solid growth trajectory, in a context in which cybersecurity is becoming increasingly important for both public and private-sector organizations. Over the past years, we have built a company capable of combining technical expertise, recurring services and proprietary solutions with access to highly complex projects. This positioning gives us confidence in Safetech's ability to capitalize on the opportunities available both in Romania and on international markets and to continue creating long-term value for our clients and shareholders," stated Victor Gânsac, Chairman of the Board of Directors of Safetech Innovations. At individual level, Safetech Innovations' turnover amounted to RON 25.2 million in the first six months of 2026, up 36% compared to the same period of the previous year. Recurring cybersecurity services and security solution implementation projects contributed approximately equally to turnover, accounting for around 50% each. Individual operating profit reached RON 10.4 million, up 44%, while individual net profit amounted to RON 8.6 million, 42% above the level recorded in H1 2025. "The performance recorded in the first half of the year demonstrates that we can sustain an accelerated pace of growth while maintaining an efficient operating structure. The fact that we achieved this level of performance with a team that increased by only two employees compared to H1 2025 reflects the progress made in terms of productivity and resource utilization. The integration of artificial intelligence-based tools into our day-to-day operations is also contributing to greater workflow efficiency. In the period ahead, we will focus on implementing the projects we have secured and delivering them to the quality standards that have supported Safetech's development and our long-term relationships with clients," stated Ionuț Georgescu, CEO of Safetech Innovations. In terms of Safetech UK, the entity generated revenues of approximately RON 974 thousand, up 30% compared to the same period last year, and attracted four new clients, primarily for cybersecurity services. At the same time, the subsidiary's operating costs decreased by 12%, while its loss for the first half of the year narrowed to approximately RON 13 thousand. A project initially scheduled for this period was postponed to the third quarter, and the company expects Safetech UK to become profitable in Q3 2026. The European business continued to develop, supported by projects carried out under the European Commission's FREIA (Fortified Security, Resilience, Expertise, Intelligence and Adaptability) framework agreement and by strategic partnerships with major international integrators. These collaborations facilitate Safetech Innovations' participation in more complex projects and contribute to the gradual increase in the share of international contracts in the company's revenues. The positive commercial momentum continued both during the reporting period and after its end. In May and July, Safetech Innovations signed two significant contracts, each with a duration of 36 months, worth RON 4.34 million and EUR 2.7 million, respectively, excluding VAT, for the provision of cybersecurity services and solutions. The company also entered into a 48-month framework agreement with the Authority for the Digitalization of Romania for the provision of cybersecurity assessment services required for the migration of certain applications to the Government Private Cloud. For the second half of 2026, Safetech Innovations' management expects the favorable trend observed in the first six months of the year to continue, supported by the current project portfolio, ongoing recurring contracts and opportunities generated by the company's international operations. Safetech Innovations has been listed on the Main Market of the Bucharest Stock Exchange since February 6, 2023, and is traded under the symbol SAFE. About Safetech Innovations Since 2011, Safetech Innovations S.A. has been providing customized cybersecurity services and solutions tailored to the needs of each organization. The company's portfolio of services and solutions includes consulting for governance, risk management, and compliance (GRC) in security, security testing and vulnerability management, security solutions, professional services, outsourced security services, and proprietary software applications for cybersecurity. Safetech Innovations has established partnerships with several leading cybersecurity companies, such as CheckPoint, DarkTrace, Microsoft, Splunk, Fidelis, HID, Cynet, and Phriendly Phishing. Currently employing over 60 staff members, the company has dedicated teams to research and develop cybersecurity software products, implement and support security solutions, and Computer Emergency Response Team (CERT) services. The company serves clients from various sectors, including utilities, healthcare, insurance, industrial manufacturing, retail, and the public sector. Additionally, seven of the top ten banks in Romania have chosen Safetech as their cybersecurity service provider. Safetech Innovations has been involved in over a hundred projects to secure critical infrastructures in the United States, Canada, Brazil, Morocco, the European Union, Singapore, the Philippines, India, China, and New Zealand. Safetech Innovations (SAFE) is listed on the Main Market of the Bucharest Stock Exchange as of February 6, 2023. More information about Safetech Innovations is available at www.safetech.ro

Built In SF
Aug 11th, 2026
Software platform New Relic appoints chief revenue officer.

Software platform New Relic appoints chief revenue officer. Hein Hellemons brings over two decades of go-to-market leadership experience to the role. Published on Aug. 11, 2026 Rose Velazquez New Relic, a San Francisco-based provider of enterprise observability software, recently appointed a new chief revenue officer. Hein Hellemons assumed the role in July, bringing over two decades of leadership experience at go-to-market organizations to the position. The company's AI-enabled platform unifies telemetry and business outcomes, providing automation capabilities to help companies optimize technology spend and protect their revenue. Prior to joining New Relic, Hellemons served as CRO at cybersecurity company Darktrace. In his new role, he will lead New Relic's global sales, commercial segments and partner channel organizations to drive substantial growth. "As AI transforms how software is built and operated, AI-strengthened observability has become foundational for modern businesses. This presents a tremendous market opportunity for us," Ashan Willy, New Relic's CEO, said in a statement. "Hein is a world-class revenue leader who brings to New Relic invaluable experience leading companies through periods of growth and transformation. His background scaling global GTM organizations will be crucial as we expand our platform, deepen customer relationships and accelerate growth. We are thrilled to welcome him to the leadership team."

Associated Press
Aug 4th, 2026
Darktrace integrates behavioral risk signals into Microsoft Agent 365 portal

Darktrace has been selected by Microsoft as one of the first cybersecurity companies to integrate risk signals into the Microsoft Agent 365 portal. Through this integration, Darktrace / SECURE AI will derive behavioral risk signals from each customer's Unique Behavioral Profile and surface them within Agent 365. The integration helps customers understand which AI agents exist, their permissions, and whether their behaviour aligns with normal organisational operations. Customers will view Darktrace-reported risk signals alongside Microsoft signals in a single interface. Darktrace / SECURE AI is part of the Darktrace Behavioral Defense Platform, which provides unified visibility and continuous behavioural monitoring across AI, people and infrastructure. The platform uses Adaptive AI to learn organisational behaviour patterns and identify agent activity indicating potential compromise, manipulation or misconfiguration. Darktrace protects nearly 10,000 customers globally across major industries.

Associated Press
Aug 3rd, 2026
Darktrace launches behavioral defense platform to secure AI agents and enterprise systems

Darktrace has launched its Behavioral Defense Platform to protect enterprises as AI systems increasingly operate alongside people and connect to critical infrastructure. The Cambridge-based cybersecurity firm's platform uses proprietary Adaptive AI technology to continuously learn organisational behaviour and detect deviations in real time. The platform includes Darktrace/SECURE AI, which secures AI system deployment and management, and a Platform Portal offering unified visibility across digital estates. The release addresses growing security challenges, with connections to AI services amongst Darktrace's customers increasing 13% in the first half of 2026. The platform provides three core capabilities: 360° Insights for visibility, Unique Behavioral Profile for intelligence, and Real-Time AI Analyst for autonomous response. It aims to detect threats across AI agents, email systems, and network infrastructure without relying solely on static rules or known indicators. Darktrace currently protects nearly 10,000 organisations globally.

Darktrace
Aug 3rd, 2026
Darktrace advances behavioral security to protect AI agents, people and infrastructure.

Darktrace advances behavioral security to protect AI agents, people and infrastructure. August 3, 2026 The Darktrace Behavioral Defense Platform delivers unified visibility, continuous behavioral monitoring, and autonomous response across AI, people, and infrastructure, enabling organizations to secure what AI can do. Darktrace, a global leader in behavioral security, today introduced the Darktrace Behavioral Defense Platform(TM), which is designed to protect the modern enterprise as AI systems and agents increasingly operate alongside people and connect to business-critical applications and infrastructure. The platform builds on more than a decade of Darktrace innovation in behavioral security to address a new reality where risk can emerge from people, AI agents, trusted identities, connected systems, or the interactions between them. The Darktrace Behavioral Defense Platform uses Darktrace's unique Adaptive AI(TM) to meet that challenge. It continuously learns how an organization's people and AI behave, building a unique understanding of the organization so it can detect and respond autonomously when behavior deviates. This business-specific understanding enables the platform to identify activity that does not belong, connect it with related behavior across the enterprise, and act autonomously in real time before risk escalates. An essential part of the new platform is Darktrace / SECURE AI(TM), a product that secures the deployment, management, development, and use of AI systems and agents, alongside a new Platform Portal that brings 360° Insights into a single customer environment. The portal provides a correlated, real-time view of insights and threats across the digital estate, helping customers understand how activity and risk connect across AI, people, and infrastructure. AI Is Changing What Organizations Can Do and What It Takes to Secure Them The need for this connected approach is growing quickly. Across Darktrace's customer base, the average number of connections to AI services increased 13% during the first half of 2026, and the typical organization now interacts with seven different AI providers[[1]]. This expands the number of users, identities, agents, and systems that security teams must understand and protect, while exposing the limits of fixed guardrails and controls. In June 2026, NIST highlighted mathematical proof showing that no fixed set of AI guardrails can be universally robust against adversarial prompts, reinforcing the need for continuous monitoring, testing, and updates[[2]]. At the same time, the external threats facing organizations are changing rapidly. Darktrace's mid-year threat update found that attackers are increasingly abusing trusted identities, SaaS platforms, software supply chains, and AI services rather than relying on software vulnerabilities alone. The risk does not always begin with malicious intent either. In a recent incident, OpenAI models escaped their test environment and breached a Hugging Face system. Static rules, signatures, and known indicators of compromise cannot keep pace with compromises and attacks that operate inside authenticated, trusted channels. Security teams need to understand activity in context, including who or what is acting, what systems it is accessing, and whether its behavior is consistent with how the organization normally operates. "AI is creating extraordinary opportunities for organizations, but it is also reshaping the security challenges they face," said Ed Jennings, President and CEO of Darktrace. "For more than a decade, we have built on the single conviction that security starts with understanding behavior. As people, agents, and infrastructure connect in new ways, organizations need security that understands how they operate as a whole. The Darktrace Behavioral Defense Platform is built to help organizations move forward in this environment with confidence." Introducing the Darktrace Behavioral Defense Platform The Darktrace Behavioral Defense Platform is built for a threat environment in which risk can come from a rogue or misconfigured AI agent, an attacker exploiting a new vulnerability, or a bad actor operating through trusted channels. Rather than relying solely on static rules, signatures, or known indicators, the platform learns what is normal for each organization and builds a real-time understanding of behavior across the enterprise. It provides unified visibility, continuous behavioral monitoring, and autonomous response across AI, people, and infrastructure, helping security teams detect activity that does not belong and contain it before it causes harm. This includes securing the deployment, management, and development of AI systems and agents; defending against phishing, account takeover, data exfiltration, and human risk across email and collaboration tools; and delivering visibility, detection, and response across network, cloud, and OT environments. The Darktrace Behavioral Defense Platform is built on three core capabilities that work together to turn behavioral understanding into protection: * 360° Insights, the visibility layer, provides a correlated, real-time view of insights and threats across the full digital estate. * Unique Behavioral Profile, the intelligence layer, is an evolving representation of how an organization behaves, connects, and operates across AI, people, and infrastructure - unique to every environment, continuously learning in real time and more accurate with every interaction. * Real-Time AI Analyst(TM), the autonomous layer, detects, investigates, triages, and responds in real time, so threats are contained before they escalate. Together, these capabilities enable Darktrace to detect known, unknown, and novel threats; understand attacks that cross environments as a single incident rather than many disconnected alerts; and enable autonomous response at machine speed, without waiting on a human when immediate action is required. The new Platform Portal serves as the central entry point to a customer's Darktrace deployment. It provides a unified view of the products, technologies, environments, coverage, and risks across the platform, helping teams understand their current security posture, navigate across capabilities, prioritize areas requiring attention, and see how their Darktrace estate expands as they adopt more of the platform. Adaptive AI: The Technology Foundation At the core of the platform is Adaptive AI, Darktrace's proprietary technology foundation. Adaptive AI applies the most effective AI techniques for each security challenge, from anomaly detection and probabilistic reasoning to graph analysis and large language models, to interpret complex activity across the enterprise. As it operates, it builds an evolving model of how each organization behaves, learning the relationships, dependencies, and operational patterns that make it unique. The result is a unique behavioral profile that is specific to every environment, learns continuously in real time, and becomes more accurate with every interaction. These capabilities are strengthened by Darktrace's proprietary security dataset, built from millions of Real-Time AI Analyst investigations and observations. When behavior deviates from normal, Adaptive AI enables the platform to detect, triage, and respond autonomously in real time. Today, the Darktrace Behavioral Defense Platform and Adaptive AI protects nearly 10,000 organizations across all industries around the world, including Aer Soleir, Alterman, Banco Galicia, Coca-Cola Beverages Northeast, HARMAN International, State of Oklahoma and more. REFERENCES [1] Based on aggregated Darktrace product telemetry across a fleet of ~8,800 observed deployments, measuring average detected connections to external AI services per deployment per month from January 2026 to June 2026. [2] NIST, "NIST Mathematical Proof Supports Transition to a Continuous-Monitor-and-Update Security Model for AI Systems," June 9, 2026, https://www.nist.gov/news-events/news/2026/06/nist-mathematical-proof-supports-transition-continuous-monitor-and-update. About Darktrace Darktrace secures the modern enterprise by protecting AI, people, and infrastructure with behavioral security. Founded in 2013, Darktrace uses Adaptive AI to understand what is normal for an organization and detect known, unknown and novel threats and respond autonomously in real time. The Darktrace Behavioral Defense Platform delivers unified visibility, continuous behavioral monitoring, and autonomous response across the enterprise. Darktrace protects nearly 10,000 customers across major industries globally, helping organizations defend AI-powered threats across AI and agents, email and collaboration tools, and hybrid networks, while enabling them to innovate with AI securely. More Darktrace news Media contacts