What You’ll Work On

• Develop a high-performance team to support and enhance IT Infrastructure and Operations Services with clear and concise goals and objectives.
• Select, manage, train, and develop team members. Establish objectives and assignments and provide ongoing feedback through performance reviews and development plans.
• Maintain 3-year infrastructure plan supporting current technologies while remaining current on upcoming technologies and trends to prepare the organization for future upgrades.
• Engage the applications and business teams to understand upcoming projects and coordinate infrastructure activities to support effective delivery and timeliness of the associated solutions.
• Develop and maintain infrastructure services policies, standards, and procedures.
• Develop, monitor, report on and assess Enterprise system and network platforms, programs, and services, including the development of a forecast for capacity and consolidation/cost reduction opportunities.
• Establish enterprise level monitoring and visibility platform to proactively identify and remediate the performance and capacity issues and reduce the MTTR.
• Manage the security of the core infrastructure, including Network, systems and databases and cloud applications technical components.
• Build tools for IT Operations to enhance production triage and improve time to detect issues. Identify opportunities to automate tasks and maintain operational tools. Troubleshoot and resolve issues escalated by internal customers, external partners, critical systems, including implementing and deploying emergency fixes.
• Enable team to take charge of outages, lead calls until they are resolved, and make sure the root cause has been found and fixed, while closing the case as the lead on an Incident Review.
• Plan and design infrastructure projects and proactively monitor their progress, resolving issues and initiating appropriate corrective action.
• Define program governance arrangements, ensuring quality and overall integrity of the infrastructure, focusing inwardly on the internal consistency and outwardly on its coherence and interfaces with other programs and corporate, technical and specialist standards.
• Ensure the delivery of new products and services, coordinating resource management across various internal teams and external teams.
• Manage communications and project outcomes, applying best practices in change management and user experience management.
• Provide regular program level status reports to senior management.
• Adhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures.
• Understand relevant security, privacy and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company.
• Ensure other members of the department follow the QMS, regulations, standards, and procedures.
• Perform other work-related duties as assigned.

What You’ll Bring

•  Bachelor’s degree in Computer Science, Engineering or related field with 10+ years’ experience or equivalent combination of education and experience
• 10+ years’ of hands on experience in deploying and managing IT infrastructure, including network, systems and cloud environments is preferred.
• Proven experience leading a global infrastructure engineering team, managing both people and technology.
• 3+ of management experience and leading global technical teams.
• Strong hands-on experience in deploying and managing highly available and reliable WIFI, LAN, WAN, VPN and Network security technology solutions. Cisco technologies is a plus.
• Strong knowledge of Microsoft Windows, Linux, Azure, and VMware.
• Experience in managing cloud infrastructure and security with an Architect level certification is a PLUS.
• Experience in implementing Infrastructure as a Code, Configuration management, DevOps and other automation is desired.
• Strong knowledge on Active Directory/ Azure Active Directory and other IAM tools.
• Experience in compliance practices such as SOX, SOC2, ISO27000 etc.
• Demonstrated ability to manage and prioritize multiple projects, problems, and issues.
• Excellent organizational and problem-solving skills. Ability to effectively deal with ambiguity and assignments that require strategic thinking with minimal direction.
• Strong people management skills including hiring, mentoring and performance management.
• Excellent oral and written communication skills, strong interpersonal and teamwork skills
• Proficient in engaging with senior management or executive levels on functional, divisional, and customer-related matters.
• Demonstrates the ability to influence others’ perspectives or gain acceptance without compromising relationships

Working Conditions

• General office environment. Business travel from 0% - 10%. Potential exposure to blood-borne pathogens. Requires some lifting and moving of up to 25 pounds. The employee is frequently required to stand, walk, sit, and reach with hands and arms, and to use a computer, sitting for extended periods. Specific vision abilities required by this job include the ability to read, close vision, distance vision, color vision, peripheral vision, and depth perception.


• Alameda, CA
• Starting Base Salary is $184,060/year - $225,000/year.       
• Individual compensation will vary over time-based on factors such as performance, skill level, competencies, work location and shift.