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Customer Care Advisor
Confirmed live in the last 24 hours
London, UK • Remote
Experience Level
Desired Skills
Data Analysis
  • 3+ years of prior experience working in a fast paced global support team
  • Have a talent for writing and a skill for communicating complex problems clearly
  • You care deeply about the customer experience and strive to refine your skills everyday
  • Have experience leading and managing projects that improve the customer experience journey and internal growth of the company
  • You're a highly motivated and caring person who has a passion for learning
  • A core principle of yours is sharing knowledge and helping people do their very best work
  • You enjoy the challenge of solving open-ended problems in a timely manner
  • Have a working knowledge of ticket support systems, such as Salesforce
  • Experience providing Live Chat Support and/or Social Media Support preferred
  • Experience with data analytics tools for troubleshooting problems preferred
  • Experience in financial services or payments businesses
  • Experience mentoring other team members preferred
  • Experience contributing to departmental processes and procedures
  • Experience/familiarity with Slack, Apple MacOS and GSuite
  • Availability to work on weekends and holidays
  • Engage with customers to resolve issues that come through as support tickets to our team
  • Craft well written, tailored communications to help customers resolve their issues
  • Be a senior member of support to customers and other care team members
  • Partner with Customer Success, Sales, Product and Engineering to diagnose and solve problems
  • Serve as a trusted advisor with an open, caring and approachable style of working
  • Manage multiple competing priorities to achieve results for every customer
  • Proactively identify opportunities to develop solutions that help the team achieve our goals
  • Multistakeholder - you have dedication and commitment to our customers, shareholders, employees and families and local communities
  • Mindful - you seek to be respectful, an active listener and to pay attention to detail
  • Driven by Excellence - you are driven by our mission and our passion for customer success which means you relentlessly pursue excellence, that you do not tolerate mediocrity and you work intensely to achieve your goals
  • High Integrity - you seek open and honest communication, and you hold yourself to very high moral and ethical standards. You reject manipulation, dishonesty and intolerance

201-500 employees

Platform for businesses to accept payments and send payouts
Company Overview
Circle's mission is to raise global economic prosperity through programmable internet commerce. The company is a global financial technology firm that’s at the center of digital currency innovation and open financial infrastructure.
  • Paid time off - We offer flexible paid time off — take what you need as long as it works with you and your team, and all Circle employees get mobile phone and home office reimbursements.
  • Health coverage - No matter where you live, we offer a market competitive suite of benefits. Enroll in health, dental, vision, disability, and life insurances, and Circle covers some or all of the premiums.
  • Invested in your future - All U.S. full-time and part-time employees enjoy 401(k) and pensions (with 4% company match if you contribute 5% or more), and share Circle’s success via company equity awards.
  • Learning & development - Your individual growth and development is important to us and we provide the resources to help you grow your career while at Circle.
Company Core Values
  • We are Multistakeholder - As an institution, we exist in a broad stakeholder context, which means that we must organize, incentivize and measure ourselves against meeting the needs of all of our stakeholders — our customers, our shareholders, our employees and families, our local communities and our world.
  • We are Mindful - We seek to be present and aware, to be respectful, active listeners (with each other and with our customers alike), and to pay attention to detail. We don’t rush to judgement, and when we are swept up by strong emotions we patiently observe and acknowledge them and try to not just react. Our mindfulness leads to better understanding, and more respectful, careful and deliberate choices.
  • We are Driven by Excellence - We are driven by our mission and our passion for customer success. Being driven also means that we relentlessly pursue excellence, that we do not tolerate mediocrity, that we reward based on merit, and that we work intensely to achieve our goals. Being driven doesn’t mean that we are assholes and plough over people or tolerate a culture of aggressiveness. We are a team. Part of our drive is to bring everyone along in our collective achievement.
  • We are High Integrity - We seek open and honest communication, and hold ourselves to very high moral and ethical standards. When we say we will do something, we do it. When we are having difficulty and need help, we talk about it. We treat each other and our customers with the utmost respect. We reject manipulation, dishonesty and intolerance. We welcome vulnerability and uncertainty, which needs to be listened to in order to bring people along, and helps us to constantly learn and improve. Our customers and partners implicitly experience us as high integrity, and our customer centric choices demonstrate this to them again and again.