Retail Data Insights Analyst

Entity:

Customers & Products

Job Family Group:

Retail Group

Job Description:

As bp transitions to an integrated energy company, we must adapt to a changing world and maintain competitive performance. Bp's customers & products (C&P) business area is setting up a business and technology centre (BTC) in Pune, India. This will support the delivery of an enhanced customer experience and drive innovation by building global capabilities at scale,  demonstrating  technology, and developing deep expertise. The BTC will be a core and connected part of our business, bringing together colleagues who report into their respective part of C&P, working together with other functions across bp. This is an exciting time to join bp and the customers & products BTC!
 
Mobility & Convenience Europe is a leading fuel and convenience retailer with a network of 6000 bp and Aral branded retail sites in eight European markets and a team of  around 13,500 colleagues serving millions of customers every day.  Our vision is to become first choice for customers, improving our base business and creating our future business all with safety and customer centricity at the heart of what we do

About the role!

• Responsible for analysing and interpreting all elements of retail-related data, insight and trends to effectively support and challenge the UK retail operations team in minimising risk, maximising performance and delivering our strategy

• Part of a team that provide dedicated expertise and make recommendations across the key operating pillars and KPIs of retail operations: safe operations, people, customer and commercial

• This role will need to successfully support consistent delivery whilst the business navigates change and growth

• Responsible for transforming data into meaningful analysis and actionable insights that drive efficiency, improve customer experience, and enable better decision-making

What you will deliver

• Ensure all recommendations are truly customer-led with a keen bias towards our strategic priorities

• Work closely and collaboratively with end-users, tailoring what and how data and insight is provided – i.e. field audit, field coaches and SME, field and store leadership

• Harness close and aligned working relationships with SMEs across the wider business – i.e. finance, safety, wider retail ops team and third-party partners

• Challenge and support the team through helping to interpret the data and insights shared, advancing opportunities and concerns to leadership as required

• Explore and utilise external data, insight and market-trend platforms / information (i.e. external partners, SAP, IGD, Neilson, trade press) to ensure our approach is outward looking

• Support leadership as required with presentations and digital content that support business growth

• Build expertise and tenacity around optimising tools, reports and systems – this may include building and owning suitable platforms that increase efficiency and performance

• Complete store and field visits as required to ensure understanding and context of how work happens

• Offer business support and expertise as required

• Be available to support emergency / critical situations as required

• Any other reasonable duties and responsibilities and required by the business

• Develop, maintain, and enhance dashboards/reports in Power BI and Excel; ensure accuracy, consistency, and usability.

• Champion Data-Driven Decision Making: Promote data-driven culture across Retail Operations.

• Collaboration with other data analysts (Finance, Marketing, Trading, HSSE, Assets, Technology) to ensure alignment and avoid duplication.

• Share standard methodologies and contribute to common data models and reporting standards.

Education:

• Degree or equivalent experience preferable but not essential

Skills & Proficiencies:

• 3-5 years of experience working within a data-led role within a fast-paced retail / FMCG business

• Ability to remain highly motivated whilst managing pressures associated with a high intensity role

• Highly organised with a strong bias towards effective planning and prioritising

• Accomplished attention to detail, and comfortable in handling and interpreting large amounts of data

• Ability to effectively turn data and trends into meaningful insight that end-users can understand and action

• Highly numerate with a desire to embrace and seek out new technology / ways of working

• Self-motivated and performance driven with a passion for excellence

• Strong communication skills with experience, and a proven ability, to converse and influence across multiple levels – i.e., leaders, peers, store colleagues

• Proven ability to motivate and inspire others to deliver outstanding performance

• Proven ability to balance reactive (i.e., problem solving) and proactive (i.e., strategic thinking) ways of working withing dynamic and ambiguous environment

• Role requires strong technical expertise in data tools (Excel, Power BI, SQL preferred)

Desirable Criteria: 

• Knowledge of our industry – i.e., roadside retail

• Experience working in a retail store or field support role

• Experience in process improvement methodologies (Lean, Continuous Improvement, OpEx)

• Knowledge of data governance and data quality management

• Responsible for analysing and interpreting all elements of retail-related data, insight and trends to effectively support and challenge the UK retail operations team in minimising risk, maximising performance and delivering our strategy

• Part of a team that provide dedicated expertise and make recommendations across the key operating pillars and KPIs of retail operations: safe operations, people, customer and commercial

• This role will need to successfully support consistent delivery whilst the business navigates change and growth

• Responsible for transforming data into meaningful analysis and actionable insights that drive efficiency, improve customer experience, and enable better decision-making

You will work with

• You will be joining a dynamic Data Insights team within UK Retail Operations. Our key Stakeholders are:

• Retail Operations leadership

• Frontline site managers and store teams

• Finance, Marketing, Trading, HSSE, and Asset Management analysts

• External partners and technology vendors

• Team Culture & Unique Selling Points:

• Collaborative Spirit: We foster open communication and knowledge sharing, ensuring everyone’s insights contribute to better business outcomes.

• Empowerment: Team members are trusted to take ownership of projects, innovate, and challenge the status quo.

• Continuous Learning: We encourage professional development, sharing best practices, and staying ahead of industry trends.

• Supportive Environment: With a strong focus on wellbeing and inclusion, we celebrate achievements and support each other through challenges.

• Impact-Driven: Our work directly influences operational efficiency, customer experience, and strategic decision-making across the business.

Why join bp

At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.

There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Travel Requirement

Negligible travel should be expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is not available for remote working

Skills:

Agility core practices, Agility core practices, Agreements and negotiations, Analytical Thinking, Business Acumen, Business process improvement, Commercial Acumen, Communication, Conflict Management, Continuous Improvement, Continuous Learning, Creativity and Innovation, customer and competitor understanding, Customer centric thinking, Customer data knowledge, Data Analysis, Data visualization and interpretation, Decision Making, Digital Collaboration, Digital Fluency, Industry knowledge and advocacy, Integrated pricing, Leading transformation, market, Negotiation planning and preparation {+ 13 more}

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.