Full-Time

Customer Success Advocate

Posted on 9/25/2024

Mighty Networks

Mighty Networks

51-200 employees

Platform for building online communities and courses

Consumer Software
Education

Junior, Mid

Remote in USA

Category
Customer Success
Customer Support
Customer Success & Support
Sales & Account Management
Required Skills
Sales
Requirements
  • 2+ years experience in customer support, community management, or a similar role.
  • Excellent communication skills, both written and verbal.
  • Professional demeanor and presence.
  • Previous experience with sales.
  • Strong problem-solving abilities and a customer-centric mindset.
  • Ability to work independently and as part of a team.
  • Experience with Intercom.
  • Previous experience working with multiple cross-functional teams.
  • Passion for community building and a keen interest in digital platforms.
  • Can easily break down complex technical concepts and translate them to less technical teammates and customers.
  • Experience with hosting webinars and/or group sessions.
  • Experience creating procedures, documentation, and planning projects.
  • PST working hours.
Responsibilities
  • Provide timely and empathetic support to users through various channels, but primarily written communication (email, chat, video call, social media).
  • Understand user needs and provide tailored solutions that enhance their experience with Mighty Networks.
  • Collaborate with the product team to relay user feedback and contribute to product improvements.
  • Develop and maintain deep comprehensive knowledge of the Mighty Networks platform and its features.
  • Determine and propose innovative and alternative solutions to resolve customer concerns effectively.
  • Monitor and analyze user engagement, identifying trends and opportunities in internal procedures for enhancing user satisfaction.
  • Contribute to the creation of support resources, such as help articles, tutorial videos, and FAQs.
  • Work closely with the sales and marketing teams to identify upsell or cross-sell opportunities.
  • Conduct sales calls over video and follow-ups to engage and persuade potential customers, ensuring the successful conversion of inquiries into sales.
  • De-escalate frustrated customers with empathetic written and verbal communication over email, chat, and video call.
  • Take full ownership of issues and proactively engage in problem-solving until resolution is achieved.

Mighty Networks provides a software platform designed for creating online communities, courses, and membership programs. It caters to a variety of clients, including entrepreneurs and small businesses, particularly those who may not have technical expertise. The platform is user-friendly, allowing clients to easily build and manage their online presence and communities. Mighty Networks supports its users with resources, guides, and a 21-Day Challenge program that helps them monetize their communities effectively. Unlike many competitors, Mighty Networks focuses on delivering a comprehensive strategy and education alongside its software, enabling clients to achieve better results in community-building. The goal of Mighty Networks is to empower individuals and groups to create successful online communities that can generate revenue through subscriptions and other monetization strategies.

Company Stage

Series B

Total Funding

$66M

Headquarters

Palo Alto, California

Founded

2017

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

1%
Simplify Jobs

Simplify's Take

What believers are saying

  • The recent $50M Series B funding round provides significant capital for expansion and innovation.
  • Being recognized as a 'Market Leader' in the FeaturedCustomers Fall 2023 Customer Success Report highlights their strong market position.
  • Clients have reported quick financial success, such as making their first $1,000 through the 21-Day Challenge program.

What critics are saying

  • The competitive landscape for online community platforms is crowded, with strong competitors like Higher Logic Vanilla and Khoros.
  • Relying heavily on non-technical users may limit the platform's appeal to more advanced users seeking complex features.

What makes Mighty Networks unique

  • Mighty Networks focuses on non-technical users, offering a user-friendly platform that simplifies the process of building and monetizing online communities.
  • Their 21-Day Challenge program uniquely accelerates clients' ability to monetize their communities, setting them apart from competitors.
  • The integration with ConvertKit enhances their platform's functionality, making it easier for creators to increase course and membership sales.

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