** Please note this will be a 6 months FTC maternity leave cover contract position***

The Company

Life is too short for average stays…

We are all on this earth for a short and precious time, which means every single holiday is really quite important. Plum Guide is on a mission to eradicate travel disappointment for the discerning traveller resulting in an exceptional experience every single time.

We promise:

1. The Best Homes: We vet every home selecting only the best in each destination (across 3 categories)
2. Total Transparency: We cut the crap, calling out home truths and taking a zero BS approach to comms - building trust and brand integrity
3. Exceptional Service: Real humans, readily available, delivering unparalleled service. If things go wrong, we do all we can to rectify the situation.

Since launching in 2016 we have grown incredibly quickly expanding to hundreds of locations returning the highest NPS scores in the industry. 

We are backed by some of the world’s top entrepreneurs and VCs. These include the founders and backers of TransferWise, Citymapper, Zoopla, Secret Escapes, BuzzFeed, Appear Here, Graze, LoveFilm, and many more. Our goal for the next 12 months is to dominate the top 1% market share in our customers top 60 markets, turning every guest into an advocate along the way.

The Partnerships Mission

To become our biggest marketing channel over the next 12 months

The Role

In order to achieve our mission, we are looking for an account manager to 3X sales from our top 30 partners over the next 6 months across 2 main verticals: Luxury Travel and Entertainment & Production

The role will include:

• Identifying and executing on growth initiatives within your designated accounts 
• Conducting monthly/quarterly user audits and account reviews
• Evaluate each clients needs and ensure they are being met (or there is a plan in place to meet them)
• Build productive long-lasting relationships with mutually agreed targets and goals
• Ensure any problems have been troubleshooted and resolved
• Reporting and providing feedback to management

The Right Person

You will excel in this role if you:

• Are a self-starter who will not rest until you have hit your goals
• Have a knack for spotting growth and sales opportunities, and capitalising on them
• Thrive in a fast-paced environment and are excited about being part of a rapidly growing business with big expansion plans (see here for details about us and our latest fundraising initiative)
• Have excellent organisational and follow-through skills
• Have exceptionally high standards and are permanently dissatisfied with ‘just OK’
• Love a challenge and have a positive can-do attitude with a solutions-driven approach, even the most challenging of situations
• Are motivated by customer satisfaction and would never shy away from difficult tasks or conversations
• Are a builder and a visionary - passionate about building the next iconic travel brand

Requirements

• 2+ years experience in an account management role, preferably in the travel or entertainment and production sectors
• A proven track record growing key accounts
• A proven track record in issue resolution
• Excellent written and spoken English

Key Benefits

• Competitive salary and (EMI) stock options
• Pension scheme
• 25 days paid holiday + bank holidays
• Birthday off (because who wants to work their birthdays!?)
• Ability to buy and sell up to 5 days holiday
• Hybrid remote working (Work from home 3 days a week)
• Work from anywhere in the world for 4 weeks of the year
• Discount on Plum stays for Family and Friends
• Medicash Health plan
• Breakfast & snacks provided + drinks on a Friday!
• Team lunches & get-togethers!
• + more!

Plum Guide is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.