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Account Manager
Partnerships, 6 months Mat cover
Posted on 1/13/2023
London, UK
Experience Level
Desired Skills
  • The Best Homes: We vet every home selecting only the best in each destination (across 3 categories)
  • Total Transparency: We cut the crap, calling out home truths and taking a zero BS approach to comms - building trust and brand integrity
  • Exceptional Service: Real humans, readily available, delivering unparalleled service. If things go wrong, we do all we can to rectify the situation
  • Are a self-starter who will not rest until you have hit your goals
  • Have a knack for spotting growth and sales opportunities, and capitalising on them
  • Thrive in a fast-paced environment and are excited about being part of a rapidly growing business with big expansion plans (see here for details about us and our latest fundraising initiative)
  • Have excellent organisational and follow-through skills
  • Have exceptionally high standards and are permanently dissatisfied with 'just OK'
  • Love a challenge and have a positive can-do attitude with a solutions-driven approach, even the most challenging of situations
  • Are motivated by customer satisfaction and would never shy away from difficult tasks or conversations
  • Are a builder and a visionary - passionate about building the next iconic travel brand
  • 2+ years experience in an account management role, preferably in the travel or entertainment and production sectors
  • A proven track record growing key accounts
  • A proven track record in issue resolution
  • Excellent written and spoken English
  • Identifying and executing on growth initiatives within your designated accounts
  • Conducting monthly/quarterly user audits and account reviews
  • Evaluate each clients needs and ensure they are being met (or there is a plan in place to meet them)
  • Build productive long-lasting relationships with mutually agreed targets and goals
  • Ensure any problems have been troubleshooted and resolved
  • Reporting and providing feedback to management
Plum Guide
Company Overview
The Plum Guide is building a marketplace of the world's best holiday homes.