Head of Customer Success
Posted on 1/24/2024
INACTIVE
Parallel Domain

11-50 employees

Generates synthetic data for autonomous system development.
Company Overview
Parallel Domain stands out as a leading company in the autonomous systems industry, offering a unique platform that generates synthetic labeled data sets, simulation worlds, and controllable sensor feeds, thereby enabling safer and more efficient development, training, and testing of algorithms. The company's culture fosters rapid exploration of advanced machine learning concepts, while its cost-effective solutions accelerate large-scale deployments. This blend of realism, flexibility, scalability, and cost-effectiveness positions Parallel Domain as a competitive player in the development of future robot autonomy.
AI & Machine Learning
Data & Analytics
B2B

Company Stage

Series B

Total Funding

$43.9M

Founded

2017

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

-17%

1 year growth

-43%

2 year growth

-15%
Locations
Vancouver, BC, Canada
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Python
Communications
Data Analysis
CategoriesNew
Customer Success & Support
Customer Experience
Sales & Account Management
Customer Success Management
Requirements
  • 5+ years in Customer Success; 3+ years leading a Technical Customer Success team.
  • Technical aptitude and ability to learn in the fields of computer science and machine learning. Basic understanding of API products and scripting languages such as Python.
  • Strong motivation to drive value for prospects & customers - and to provide an exceptional customer experience.
  • Excellent communication skills, both verbal and written.
  • Strong analytics experience, ideally with experience collecting and analyzing product analytics for data-driven decision making.
  • Willingness to travel to conferences and in-person customer meetings.
Responsibilities
  • Manage synthetic data delivery projects for strategic autonomous vehicle and drone customers.
  • Build processes and practices to enable a high functioning team of Technical Engagement Managers and Solutions Engineers.
  • Work closely with our own product, engineering, and content teams to enable rapid outcomes for our customer base.
  • Lead the Customer Success team in gathering ongoing customer requirements through detailed technical discussions and scoping meetings to ensure successful customer outcomes.
  • Run quarterly reviews with customer leadership teams, including semi-regular onsite visits with customers.
  • Deeply understand our customers to find ways for Parallel Domain to be maximally useful for their use cases, finding ways to expand value and use cases wherever possible.
  • Explore new product development areas driven by strategic understanding of the customer landscape.