Servicenow Technofunctional Architect

Job Title: ServiceNow Lead Functional Consultant

Overview:

As a ServiceNow Lead Functional Consultant, you will drive the design, implementation, and enhancement of ServiceNow solutions. This role requires an in-depth knowledge of ServiceNow modules, strong project management skills, and the ability to collaborate effectively with clients to gather requirements, craft solutions, and ensure successful project delivery.

Key Responsibilities:

Business Engagement:

• Engage with business users to identify and document their needs and translate them into functional requirements.
• Facilitate workshops and meetings to gather and refine requirements.
• Provide expert advice on ServiceNow capabilities and industry best practices.

Solution Design and Implementation:

• Lead the design and architecture of ServiceNow solutions, ensuring alignment with client requirements.
• Configure and customize ServiceNow applications and modules.
• Develop workflows, scripts, business rules, and other components to meet client needs.

Project Management:

• Manage project timelines, deliverables, and resources to ensure successful project completion.
• Coordinate with cross-functional teams, including developers, testers, and other consultants.
• Monitor project progress and provide regular status updates to stakeholders.

Integration and Data Management:

• Design and implement integrations between ServiceNow and other systems.
• Ensure data accuracy and integrity through effective data management and ServiceNow best practices.
• Ensure reusable components are leveraged.
• Troubleshoot and resolve integration issues.

Training and Support:

• Provide training and support to end-users and administrators.
• Develop training materials and conduct training sessions.
• Offer ongoing support and maintenance for implemented solutions.
• Engage in Performance improvement and improving the health of the instance.

Continuous Improvement:

• Stay updated with the latest ServiceNow features, releases, and industry trends.
• Identify opportunities for process improvement and optimization.
• Lead initiatives to enhance the functionality and performance of ServiceNow solutions.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 9 years of experience with ServiceNow, including implementation and customization.
• Strong understanding of IT Service Management (ITSM) and other ServiceNow modules (e.g., ITOM, HRSD, CSM).
• Good to have hands-on experience with coding and integrations.
• Proven project management skills with experience leading complex projects.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• ServiceNow certifications like CSA, CAD, CIS are mandatory.
• Good to have CTA certification.

Skills:

• Proficiency in ServiceNow platform and applications.
• Strong analytical and problem-solving skills.
• Experience with JavaScript, HTML, CSS, and other web technologies.
• Knowledge of integration tools and methodologies.
• Ability to manage multiple projects and priorities simultaneously.
• Customer-focused with a commitment to delivering high-quality solutions.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work with cutting-edge technology in a fast-paced environment.
• Professional development and career advancement opportunities.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.