Role: Associate Manager, Release Management

Role overview:

An exciting opportunity to join a globally distributed team that supports PlayStation Studios & their projects.  

As Associate Manager, your responsibilities will be working with the Publishing Operations Manager to provide excellent publishing and release services to PlayStation Studios, whilst providing leadership and guidance to the team. You will get to work with ground-breaking hardware and videogames within a large multicultural, multi region team; helping us drive and build the future of First Party publishing.

What you’ll be doing:

• Support the management team to ensure PlayStation Studio teams are provided with excellent services.
• Manage publishing and release services across PlayStation Exclusive Games.
• Coordinate team efforts to ensure effective and quality service delivery.
• Responsible for recruitment, selection, training, development, and regular performance appraisals
• Handle and balance team workload, through effective delegation to direct reports
• Work to develop and mature services to meet current and future business demands, identify service improvement and growth opportunities to feedback into team strategy.
• Assist the wider Compliance and Release services organisation in defining organisational challenges and strategies.
• Deliver the highest level of customer service with regular customer engagement, and ensure robust measuring, monitoring, and tracking capabilities.
• Support the Publishing Operations Manager in achieving all assigned goals.
• Ensure all team policy and processes are implemented appropriately.
• Be responsible for maintaining title and team related budgets.
• Work towards global alignment through implementation of new strategies and process.
• Work to develop an inclusive and diverse team.
• Develop and lead by example to create a positive, energetic, and friendly team culture.
• Embody cultural leadership values and behaviours.
• Collaborate with your peer group and department teams to promote knowledge sharing and the cultivation of innovation within PlayStation Studios QA.

Primary interfaces:

• PSS QA – Management and Counterparts
• Operations
• CertOps
• Global Development Technology Group (GDTG)
• Marketing
• Global Store Services and Global Sales and Business Operations
• Global Format QA Management
• Studios – Producers/Studio Heads

What we’re looking for:

• Excellent understanding of Software Development / Marketing Lifecycle and Processes
• Experience with budgetary oversight and planning
• Deep understanding of quality assurance techniques, frameworks and methodologies
• Excellent communication, organisational and social skills
• Willingness to demonstrate SIE cultural leadership values: Communicates, Innovates, Collaborates, Includes
• Interactive media/games industry experience

Nice to have:

• Good games industry appreciation and understanding
• Excellent PlayStation and other console platform knowledge
• Cross-cultural/Global working experience
• Knowledge of PlayStation Studios QA operations, processes, systems and workflows
• Competency in MS Excel, Word, MS Project, PowerPoint, Confluence, Jira and Visio
• Excellent communication - strong business writing skills, public speaking and presentation and listening skills
• Must have the ability to develop strong intra-departmental relationships through effective communication and professionalism
• Formal management and/or project management qualification desirable (such as Prince2, PMP, ITIL Service Management)
• Minimum of 1+ years experience in a team leadership/managerial role 
• Experience in software development, service, or business management

Benefits:

• BUPA Private Medical Insurance
• Dental Scheme
• 25 days holiday per year
• Free eye test and glasses voucher
• Cycle to work scheme
• Employee Assistance Programme
• Subsidised Café
• Access to cycle garage and showers