Role & Responsibilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Conduct initial intake to collect demographic data and assess program eligibility 
• Conduct comprehensive family assessment with each participant, developing individual service plans
• Provide case management services which help participants achieve basic self-sufficiency benchmarks and meet service plans’ goals
• Conduct regular check-ins 
• Empower participants to achieve their goals through skill-building and resource access.
• Provide participants and their sponsors with resources and training as necessary to ensure core services are completed
• Document participant information to appropriate administrative staff
• Make internal referrals as appropriate 
• Keep all information updated in a secure database
• Establish and maintain community connections that are relevant and beneficial to participants 
• Provide referrals and complete follow-up to ensure participants have been connected   
• Administrative Responsibilities:   
• Maintain timely and accurate case files, case notes, and reporting records
• Maintain internal library of community organizations and agencies to make timely, appropriate referrals; outreach organizations to create partnerships as needed 
• Attend external community meetings to build relationships with community agencies
• Collaborate with volunteers to support the work of volunteers engaging with clients 
• Work closely with internal service teams and external service providers to ensure comprehensive service provision
• Attend all relevant internal meetings

Knowledge, Skills, & Abilities

• Excellent communication skills, both orally and in writing, in English
• Demonstrated ability to work sensitively and effectively in cross-cultural settings, while communicating cross-culturally
• Ability to evaluate and respond to crises
• Ability to maintain professionalism, dependability, and excellent follow-through
• Ability to prioritize tasks
• Strong organizational skills and ability to maintain detailed, accurate records 
• Demonstrated ability to take initiative and problem-solve
• Knowledge of state and federal benefits system preferred
• Previous work experience with immigrants or refugees preferred
• Individuals with lived immigrant experience are strongly encouraged to apply
• Working knowledge of phone and laptop functionality

Requirements

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
• Experience working cross culturally and with preliterate and/or non-native English speakers
• Flexibility and desire to learn and serve others 
• Ability to read and write proficiently in English
• Ability to work well as part of a team and with diverse groups of people
• Proficient in Microsoft Office   
• Valid driver’s license