Agency Services Manager

What you will be doing:

• Provide support and guidance to the team on onboarding, system access, compliance, and commissions processes. 
• Manage the agency services team, ensuring timely and accurate processing of onboarding, compliance, and agency requests.
• Assign and balance high volume of work across the team and support cross-training. 
• Monitor service standards and implement process improvements to increase efficiency and accuracy. 
• Oversee escalated service issues, resolving problems effectively and professionally. 
• Assist with projects by developing and implementing workflows for the team to follow. 
• Ensure all Agency Services operations adhere to state insurance regulations, company policies, and industry best practices. 
• Conduct regular audits of agency files, transactions/cases, and communications to maintain compliance and minimize risk. 
• Collaborate with Accounting, Sales, Underwriting, and Customer service teams as needed. 
• Set clear goals and service expectations for the team. 
• Track performance metrics and provide coaching, training, and feedback.
• Develop and implement performance improvement plans as needed. 
• Partner with sales and other departments to align agency service operations with business objectives.
• Identify opportunities to enhance agent satisfaction with onboarding and compliance. 
• Support new product launches, system implementations, and process changes affecting agency services.
• Perform other duties, as assigned.

What you already have:

Education, Experience, and Licensing:

• Bachelor’s degree in business administration, insurance, or a related field preferred; equivalent experience required.
• Minimum 5–7 years of experience in agency operations, insurance services, or related P&C insurance roles.
• Minimum 2–3 years of supervisory or team leadership experience required.

Qualifications/Skills and Competencies:

• Strong understanding of insurance licensing, E&O requirements, and state compliance regulations.
• Ability to oversee high-volume operations while ensuring accuracy and compliance.
• Strong knowledge of agency onboarding, licensing, compliance, and commission processes.
• Experience identifying and implementing process improvements to enhance service delivery.
• Demonstrated ability to coach, develop, and motivate team members.
• Exceptional time management skills with ability to prioritize tasks and allocate resources efficiently.
• Strong organizational skills with the ability to prioritize tasks and balance multiple projects.
• Excellent interpersonal, written, and verbal communication skills with a focus on professional service to agents and stakeholders.
• Ability to collaborate effectively across departments (sales, underwriting, accounting, customer service).
• Proficiency in MS Office/365 applications; experience with insurance management systems preferred.
• Strong problem-solving and decision-making skills with diligence.
• Desire to live Slide’s Core Values.