Full-Time
Call Center Representative
Latitude
11-50 employees
Full-service staffing for technical roles
No salary listed
North Bethesda, MD, USA
In Person
 Customer Experience & Support (1) |
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- 1+ year of call center or high-volume phone experience required
- Strong customer service skills with a clear, professional, and friendly phone voice
- Excellent attention to detail and documentation accuracy
- Ability to manage multiple tasks while maintaining a positive, service-oriented attitude
- Strong communication skills, both verbal and written
- Bilingual abilities are a plus, but not required
- Proficiency with basic office equipment and computer systems
- Answer inbound calls promptly and professionally, delivering accurate information and excellent customer service
- Document call activity and inquiries using internal systems
- Provide information from internal knowledge bases and tools to address participant questions
- Navigate organizational websites to support callers in real-time
- Monitor call queues and ensure timely responses
- Receive and respond to emails from participants and representatives
- Route calls and inquiries to appropriate teams when necessary
- Print and mail requested documents, such as statements and tax forms
- Perform special projects and administrative tasks as needed
Latitude Inc. is a staffing firm that provides specialized technical and professional personnel to both public and private sectors. It offers contract, contract-to-hire, and permanent placements, focusing on Technology, Engineering, Scientific, and Communications industries. The company operates by maintaining a dedicated recruiting staff that sources qualified candidates and charges fees to clients for successful placements and staffing services. It has a notable government sector presence and positions itself as a self-certified small business to compete for government contracts. Latitude’s goal is to deliver cost-effective staffing solutions that meet the specific needs of its clients by supplying qualified personnel through tailored staffing arrangements, ensuring reliable support for IT and technical programs across both sectors.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Hanover, Maryland
Founded
N/A
Simplify's Take
What believers are saying
- $31M revenue fuels expansion in government technical staffing programs.
- 11-50 employees with energized culture attract specialized talent.
- Management's 35+ years experience spans IT, engineering, and bioscience.
What critics are saying
- Allegis Group undercuts contracts with 20-30% lower rates in 6-12 months.
- $31M revenue exceeds SBA threshold, barring set-aside contracts in 3-6 months.
- Eightfold AI displaces manual recruiting as DoD adopts 40% faster matching in 12-24 months.
What makes Latitude unique
- Latitude specializes in technical staffing for DoD and civilian agencies since 2003.
- Self-certified small business targets government IT, engineering, and cyber contracts.
- Dedicated recruiters provide cost-effective contract and permanent placements.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Vacation
Remote Work Options
Professional Development Budget