Lead a store that changes lives.

At Anglicare Sydney, every purchase helps make a difference. Our retail stores do more than sell quality pre-loved goods—they support life-changing services for individuals, families and communities across New South Wales.

For over 170 years, Anglicare has been serving people in need, enriching lives and strengthening communities through compassionate, values-driven care.

Our vision is simple yet powerful:

Jesus Christ honoured, lives enriched and communities strengthened.

About the role

As Shop Manager, you'll be responsible for the day-to-day operations of the store, leading a dedicated team of volunteers, delivering an exceptional customer experience and ensuring the shop operates safely, efficiently and profitably.

You'll create a welcoming environment for customers and volunteers while helping maximise store performance to support Anglicare's mission.

In this role you'll

Lead the day-to-day operations of the retail store, ensuring a welcoming, safe and well-presented environment.
Recruit, support, train and recognise volunteers, fostering a positive and inclusive team culture.
Deliver outstanding customer service and create an enjoyable shopping experience for every customer.
Drive shop performance through effective merchandising, stock presentation, pricing and inventory management.
Manage cash handling, daily banking and financial administration in accordance with organisational procedures.
Build strong relationships with the local community, parishes and community organisations to promote the store and Anglicare's services.
Identify opportunities to connect customers with Anglicare services where additional support may be needed.
Maintain a safe workplace by ensuring compliance with Work Health and Safety requirements.
Contribute to continuous improvement through accurate reporting, administration and implementation of operational procedures.

About you

You're an experienced retail leader who enjoys motivating people, delivering exceptional customer service and making a positive difference in your community.

Experience in retail, customer service or store management.
Previous experience leading or supporting staff and/or volunteers.
Strong customer service and communication skills.
A passion for visual merchandising and creating engaging retail displays.
Experience with cash handling, stock control and store operations.
Strong organisational skills and the ability to manage competing priorities.
A collaborative approach with excellent relationship-building skills.
A commitment to Anglicare's Christian values and purpose.

Essential requirements

Demonstrated retail experience.
Previous leadership or supervisory experience.
National Police Check (or willingness to obtain).
Ability to work flexible retail hours, including weekends where required.

Why Anglicare?

Join one of Australia's most respected Christian organisations and lead a retail store that creates lasting community impact.

Salary packaging to maximise your take-home pay.
Ongoing learning and development opportunities.
A supportive, values-driven team environment.
The opportunity to lead and inspire a passionate volunteer team.
Meaningful work where every sale supports people in need.

Ready to make a difference?

If you're passionate about retail, enjoy leading people and want your work to have a lasting impact on the community, we'd love to hear from you.

Apply now by submitting your resume and cover letter.

Application Close Date: September 10, 2026