Full-Time

Operations Agent

Mem

Posted on 1/17/2025

Southwest Airlines

Southwest Airlines

10,001+ employees

Provides affordable domestic air travel services

Compensation Overview

$19.80/hr

Junior, Mid

No H1B Sponsorship

Memphis, TN, USA

U.S. citizenship or current authorization to work in the U.S. required; no current or future work authorization sponsorship available.

Category
Supply Chain Management
Transportation & Distribution
Operations & Logistics
Required Skills
Customer Service
Requirements
  • Ability to work well with others as part of a team, meet the public, and work under stressful situations
  • Must be GSC qualified
  • Must comply with DOT drug and alcohol testing program
  • Ability to read documents, follow instructions, learn and understand ramp operations procedures, rules and regulations
  • Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
  • Must successfully complete Operations Agent training program with a 90% or greater average and evaluation / probationary period
  • Must be aware of hazardous situations and be able to handle emergencies as needed
  • Able to work under pressure and handle many functions at once with many different offices and/or groups of people
  • Must work under tight time constraints to accomplish quick turns of aircraft
  • Must possess good written and oral skills
  • Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
  • Must be able to effectively communicate verbally by telephone, face to face and public address systems
  • Must be able to be alert to moving vehicles or aircraft and use radio equipment
  • Must be able to communicate information and instructions verbally or via radio equipment
Responsibilities
  • Provides friendly service to and maintains positive relationships with all internal and external Customers
  • Works in a cooperative spirit to ensure the success of our Company
  • Responsible for providing legendary Customer Service to people boarding the aircraft by coordinating Ramp, Operations, Provisioning and servicing aircraft to ensure on-time departures and quick turnarounds and to make up time on delayed flights
  • Works in airport operation office, gate area, jetways and air freight facilities. May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes. Opens and closes the stations, advising Dispatch of same
  • Handles Station AMS and radio communications traffic as needed
  • Coordinates loading and unloading of aircraft by monitoring ramp activities
  • Answers station operations' telephones
  • Advises Gate Agents when boarding will begin
  • Prepares dispatch release forms and collects weather reports from Ops Suite for the Crew
  • Arranges for fueling of aircraft as required
  • Prepares weight and balance forms. Advises Dispatch, FLIFO and Stations of flight departures / arrivals
  • Closes out flights; files and maintains accurate flight papers. Ascertains that aircraft are properly cleaned and provisioned prior to departure
  • Coordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers and special emergency cleaning
  • Operates boarding bridge, coordinates boarding and deplaning Customers
  • Works with Gate Agents in expediting the check-in process, collects boarding passes and/or electronic boarding data, and verifies boarding counts
  • Checks baggage, when necessary. Uses jetway stairs frequently to carry items from jetway to ramp
  • Writes and submits irregularity reports as required. Checks cargo on hand to see that it is properly logged and accounted for. Checks that all board mail and Company material is dispatched and sent to indicated Stations
  • Receives, refers, or makes paging calls and makes paging announcements, as appropriate. Keeps other station personnel advised of flight movements, weather conditions, and irregular operations
  • Prepares statistical reports to record information from trip papers. Operates equipment for flight information display systems and updates system when operationally necessary
  • Properly maintains and wears the uniform by Company regulations and presents a neat and professional appearance while on duty
  • Provides friendly service to all co-workers and Customers. Performs special task or assignments as delegated by Supervisor or Station Management personnel
  • Responsible for ground security and assuring operations follow security procedures
  • May perform the duties of a Freight Agent. Further information can be found in the Freight Agent PAQ
  • Must be able to meet any physical ability requirements listed on this description
  • May perform other job duties as directed by Employee's Leaders
Desired Qualifications
  • Preferred: Two years of airline/military related work experience in ramp/operations/provisioning functions
  • Foreign language skills are desirable, but not required

Southwest Airlines provides affordable air travel primarily within the United States, catering to a wide range of customers including leisure travelers, business professionals, and families. The airline operates on a low-cost model, utilizing a point-to-point route structure that helps keep operational costs down. Southwest differentiates itself from competitors by offering no change fees and allowing free checked bags, which enhances customer satisfaction. Revenue is generated through ticket sales, additional services, and loyalty programs. The main goal of Southwest Airlines is to deliver exceptional customer service while maintaining low fares.

Company Size

10,001+

Company Stage

IPO

Headquarters

Dallas, Texas

Founded

1971

Simplify Jobs

Simplify's Take

What believers are saying

  • Southwest can explore sustainable aviation fuel to align with industry sustainability trends.
  • Biometric boarding processes could enhance Southwest's customer service and streamline operations.
  • Subscription-based travel services present a new revenue stream opportunity for Southwest.

What critics are saying

  • Basic Economy class and new fees may alienate Southwest's loyal customer base.
  • Ongoing disputes with San Antonio International Airport could lead to operational inefficiencies.
  • Recent job cuts may impact Southwest's reputation for exceptional customer service.

What makes Southwest Airlines unique

  • Southwest Airlines offers no change fees and free checked bags, unlike many competitors.
  • The airline's point-to-point route structure reduces travel time and increases convenience.
  • Southwest's customer-centric approach focuses on exceptional service and flexible policies.

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Benefits

Health Insurance

401(k) Company Match

401(k) Retirement Plan

Profit Sharing

Remote Work Options

Company News

Simple Flying
Mar 24th, 2025
Southwest Airlines Urges The FAA To Intervene In Ongoing Dispute With San Antonio International Airport

Southwest Airlines has filed a complaint against the City of San Antonio, alleging that the city had pre-determined the terminal allocation of its new facilities that the city is building at its airport, leaving the airline at Terminal A, which is "functionally obsolete" and "undersized."

Kron4
Mar 21st, 2025
Southwest cuts more than 100 jobs at 4 airports, including San Jose

(KRON) - Southwest Airlines is cutting more than 100 jobs across four airports in the country, the airline said in a statement to KRON4.

Mercury News
Mar 20th, 2025
Southwest Air extends job cuts to workers at San Jose and 3 other US airports

Southwest Airlines Co. is eliminating 120 more jobs at four airports, extending a round of cutbacks that included the carrier's first ever involuntary layoffs.

Bodasz
Mar 16th, 2025
Southwest's new checked bag fee may backfire on the airline

Worse, Southwest is also introducing its own version of Basic Economy class, the draconian effort by larger airlines to emulate low-fare competitors.

Enlighten Excursions
Mar 15th, 2025
Southwest Abandons Free Changes Free Bags Open Seating

However, as part of its new business strategy, Southwest is introducing a Basic Fare option for its lowest-priced tickets purchased on or after May 28, 2025.

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