Full-Time
Sales Engineer
Confirmed live in the last 24 hours
Incident IQ
51-200 employees
K-12 technology support and asset management
Mid
Remote in USA
- Four (4) year college degree, or equivalent experience.
- Minimum of 3 years experience performing pre-sales support in SaaS market.
- Minimum of 3 years K12 market experience in a vendor support capacity.
- Track record of consistent top performance – meeting/exceeding expectations.
- Exceptional communication skills, both written and verbal, with the ability to simplify complex technology.
- Exceptional group presentation skills – compelling and persuasive style.
- Highly organized and process driven work habits.
- Driven individual with ability to work independently and within a team environment in a competitive marketplace.
- Exceptionally strong technology skills and training.
- Ability to travel up >50%.
- Collaborate with field sales reps to understand prospect requirement and challenges.
- Deliver compelling and concise product demonstrations for new prospects and current customers.
- Provide technical guidance and solution to address prospect and customer needs.
- Act as the technical adviser throughout the sales cycle, and ensure proper expectations are set for successful product implementations.
- Collaborate with field sales reps to develop effective wins strategies focused on iiQ technical advantages and capabilities.
- Assist in technical documentation for RFP support and proposal generation.
- Provide technical expertise in training and enablement for field sales team.
- Act as technical liaison between customer needs and product development.
- Delivery compelling stories of how current customers districts generate positive outcomes using iiQ technology.
- Remain updated on industry trends and competitive differentiators to maintain a competitive edge.
Incident IQ provides a support and asset management platform specifically designed for K-12 educational institutions. The platform helps schools manage their technology assets, including devices like Chromebooks and various educational software applications. It allows IT staff to submit and manage support tickets, track assets, and integrate different applications for improved functionality, such as syncing student information and payment data securely. Unlike many competitors, Incident IQ focuses solely on the needs of K-12 schools, offering a subscription-based model that includes additional modules for facilities and event management. The goal of Incident IQ is to streamline technology management and support processes in schools, ensuring that educational institutions can effectively utilize technology for teaching and administration.
Company Stage
Private
Total Funding
N/A
Headquarters
Atlanta, Georgia
Founded
2016
6 month growth
↑ 5%1 year growth
↑ 5%2 year growth
↑ 5%
Simplify's Take
What believers are saying
- Strategic investments from Cove Hill Partners and JMI Equity signal strong financial backing and growth potential.
- Winning Tech & Learning's Awards of Excellence highlights the platform's effectiveness and industry recognition.
- The introduction of iiQ Events and enhancements to iiQ Facilities demonstrate a commitment to continuous innovation and expanding service offerings.
What critics are saying
- The highly specialized focus on K-12 may limit market expansion opportunities.
- Dependence on subscription-based revenue could be risky if schools face budget cuts or financial constraints.
What makes Incident IQ unique
- Incident IQ specializes exclusively in K-12 educational institutions, unlike broader EdTech competitors.
- Their platform's ability to integrate with various educational and payment systems provides a seamless user experience, setting them apart from less integrated solutions.
- The partnership with Level Access to enhance digital accessibility ensures compliance with WCAG standards, a critical factor for educational institutions.
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