Service Business Development Specialist

Job Description Summary

This role supports regional service sales by collaborating with Account Managers to promote contracts, upgrades, and solutions across healthcare lines. It involves strategy execution, customer visits, data analysis, tender coordination, and cross-functional teamwork. Strong communication, analytical skills, and digital tool proficiency are essential, along with experience in healthcare or technical fields and a willingness to travel.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Key Responsibilities/essential functions include:

• Service Marketing and Commercial Activation support with Account Managers of a specific geographical area, regarding all the regional initiatives (Upselling-crossselling: Service Contracts, On-Demand Services, Options and Upgrades, in the different business lines: Imaging, Ultrasound and Patient Care Support)

• Develop, implement and follow up regional strategy to Protect current contracts, capture systems at Warranty conversion and winback contracts

• Integration and set up of projects and customer service offers.

• Visit customers to present the service offers explaining content, value and pricing highlighting our differentiation.

• Collaborate in the documentation of processes.

• Deep understanding of the Service Sales portfolio: types of contracts, options & upgrades and advanced services, to be able to create value added offers to customers.

• Market Development: Create and identify oppts. in new niches, segments and markets, as well as create and support deployment of new Solutions (packed solutions, fleet approach).

• B.Intelligence: Assessments, providing data and Market guidelines for new and actual market opportunities and P&L needs.

• PNL data analitycs. Service Pricing and data analysis.

• Communicate with the internal customers (Account Managers) in the specific Operations support: supporting data analysis and businesses follow up. Requires strong data analysis skills to prepare customer meetings and key messages based on customer equipment utilization data and maintenance history of service contracts.

• Work with multidisciplinary departments of GE Healthcare.

• Lead the tender responses projects coordinating the specialized resources involved: Service Managers, Account Managers, Service Administration team, and specialists in the modalities sales teams when needed.

• Expertise in the Service Sales digital tools, Installed Base management and quoting tool (SalesForce)

Required Qualifications:

• Ability to interface with both internal team members and external customers as part of solutions-based sales approach

• Problem-solving and analytical skills.

• Ability to work independently and as part of a team

• Excellent verbal and written communication skills in Spanish as well as good command of English

• Negotiation & closing skills

• Proficiency in using of Microsoft Office

• Familiar with the concept of digital solutions, digital transformation and AI based solutions.

• Willing to travel (10-20% of the time)

Preferred Qualifications:

• Technical High School Diploma or Bachelor’s Degree or some years of experience in a medical, healthcare or technical field (e.g. biomedical engineering, medical physicists..)

• Strong organizational skills

• Strong presentation skills

• Some experience in sales or commercial activities

• Knowledge of Salesforce or other CRM

• Multitasking, being capable to conciliate different deadlines

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Behaviors

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Total Rewards

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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Additional Information