Product Manager II

Are you a dynamic product manager with a passion for impacting small businesses?

Then Jobber might be the place for you! We’re looking for a Product Manager II to be part of our Agency Integrations team.

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want! 

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.

The team:

The Agency Integrations team works with Agencies to build out key integrations. This team/program allows us to fill key product gaps that enable widely used functionalities for our SMB Service Providers & Enterprise Product Partnerships.  This team is an integral part in helping to scale Jobber’s growth of helping small businesses be successful!

The role: 

Reporting to the Director, Product Management, the Product Manager II will take ownership of key product areas with a strong focus on integrations, particularly Jobber’s Agency Integration Program. You will play a critical role in driving the development, scaling, and management of integrations with agency partners. Working closely with cross-functional teams and senior leadership, you will ensure the successful delivery of high-quality integrations that align with our strategic product vision.

The Product Manager II will:

• Own Jobber’s Agency Integration Program: Lead and drive the Agency Integration Program, ensuring high throughput, quality, and measurable impact of integrations. You’ll define the program’s roadmap and work to set a high bar for integration success.
• Define Agency Selection Process: In partnership with key stakeholders (e.g., Security, Legal, Partnerships), define and refine Jobber’s Agency selection criteria and processes. This involves ensuring we build a healthy pipeline of certified agency partners and selecting the right agencies to meet Jobber’s strategic goals.
• Surface Integration Gaps: Work closely with Product Groups to surface key integration gaps and prioritize opportunities that can be solved through data integrations. Leverage qualitative and quantitative data to inform product decisions and prioritize integrations that drive the most value for our customers and business.
• Manage Integration Pipeline & Roadmap: Maintain and prioritize a pipeline of integrations across various stages, balancing the need for scalability, impact, and alignment with Jobber’s product strategy. Ensure that new integrations are successfully scoped, developed, and delivered.
• Partner with Internal Teams for Scoping: Work closely with internal teams (e.g., design, engineering) to scope and define the requirements for integration builds. Ensure that integrations align with Jobber’s technical capabilities, user experience standards, and business goals.
• Collaborate with Partnerships and Marketing Teams: Lead the collaboration with the Partnership PD teams, Partnership Managers, and Product Marketing to align on partner deliverables and go-to-market strategies (GTM). Ensure that integration launches are aligned with partner needs and expectations.
• Measure and Communicate Results: Regularly communicate the key results of the Agency Integration Program to the broader Partnerships group and the organization. Share progress, learnings, and impact, and make data-driven recommendations for ongoing improvements.
• Continuous Improvement & Process Optimization: Continuously evaluate and improve processes to scale operations and improve efficiency across the integration lifecycle. Look for opportunities to streamline workflows, enhance cross-functional collaboration, and reduce friction in the integration process.
• Drive Roadmap for New Functionality and Bug Fixes: Through qualitative and quantitative data, maintain a roadmap to address bugs and build new functionality for existing agency-built integrations. Ensure timely resolution of issues while delivering on new feature requests.
• Define Integration Standards: Define integration criteria for each category, partnering with design to establish design standards that maintain consistency and ensure a positive user experience across all integrations.

To be successful, you should have:

• Experience as a product manager or product owner in a SAAS envionrment, with a focus on integrations, partner ecosystems, or similar areas.
• Strong experience in integration management and/or agency management, with familiarity in API integration, third-party services, and managing external partnerships.
• Proven ability to solve integration challenges where information may be limited, and where you must adapt existing solutions to meet specific needs.
• Experience with cross-functional collaboration (e.g., engineering, design, partnerships, legal, marketing) to deliver complex products and integrations.
• Strong analytical skills, with the ability to use data and customer feedback to inform decisions and optimize product features.
• Ability to independently drive initiatives, manage multiple priorities, and operate with a high degree of autonomy while still collaborating with senior leadership for alignment.
• Excellent written and verbal communication skills, with the ability to articulate integration goals, progress, and results to various stakeholders.
• Strong understanding of user experience principles, particularly in relation to integrations and third-party tools.
• Self-motivated and autonomous, with the ability to manage multiple priorities and navigate ambiguity.

Where you can expect to work:

Our product provides entrepreneurs the flexibility of working in their office or the field and we offer that same opportunity to our employees. You will have the choice to work in either our Edmonton or Toronto offices or remotely anywhere within Canada. We’re committed to ensuring the best experience for all Jobberinos to do impactful work.